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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Statute Barred debt still being Reported


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Hi Gavmoulds,

 

If the above debts were before your bankruptcy then contact the data control officer at the each creditor, you can find out the address by putting in the Companies name here... https://ico.org.uk/esdwebpages/search

 

Send each creditor a letter along the lines of...

 

 

Dear Sir/Madam,

 

Re: Account Number: xxxxxxxx

 

After consultation with both the Information Commissioner and the Credit Reference Agencies, I am writing directly to you to request that you formally update my Credit Files in accordance with the Data Protection Act.

 

I was declared bankrupt on xx/xx/xxxx and subsequently discharged on xx/xx/xxxx, and insert company was included within the Bankruptcy. For your convenience I have attached both my Bankruptcy Order and Discharge Notification.

 

Currently the information that you have recorded against my name with the Credit Reference Agencies is factually incorrect, as yet your Company has failed to correct the entries as required.

 

• It is requested that if you intend to default the account, the default entry must be either the original entry date that your Company listed on the Credit Reference Agency or no later than YOUR BANKRUPTCY DATE (whichever is sooner), in accordance with the Data Protection Act.

 

• It is requested that you mark the account as to indicate satisfied, in accordance with the Data Protection Act.

 

The Information Commissioner has indicated that I should allow you 28 calendar days from the date you receive this letter to comply, during this time you are requested either to update the Credit Reference Files correctly (of all three Credit Reference Agencies) or notify me in writing the reasons that you refuse to.

 

After the 28 calender days have elapsed the Information Commissioner has requested that I inform them if your Company fails to update the records so that they may take any necessary enforcement action against your Company.

 

*********************************************

 

I would also enclose a copy of the guidance issued by the Information Commissioners Office.....

 

Relevant Extracts from Bankruptcy - A Guide for the Public – 2010 issued by the I.C.O.

I’ve noticed that an account that was included in my Bankruptcy is marked in default later than my Bankruptcy. Can I do anything to change it?

Sometimes a lender will not know the exact date you were made Bankrupt. This may mean that when the lender registers a default with the Credit Reference Agencies, the date on the default is later than the date on your Bankruptcy order.

If a particular debt is included in the Bankruptcy, you can write to the lender to ask them to change the date of the default to the date on your Bankruptcy Order. Remember to send the lender a copy of your Bankruptcy Order or other documentation which confirms the date you were declared Bankrupt.

If the lender refuses to change the date of the default then we may be able to help. You will need to send us:

•A copy of the Bankruptcy Order of document that confirms the date you were made Bankrupt; and

•A copy of the lender’s letter which says it won’t change the date of the default.

 

What happens to defaulted accounts on my Credit Reference File?

After you have been discharged from your Bankruptcy you can send proof of your discharge to all the lenders whose debts were included in your Bankruptcy. Those lenders should then mark the entry on your Credit Reference File to show that you no longer owe money on that account (perhaps by marking the entry as ‘Satisfied’ or ‘Settled’).

Once the lender has changed the information on the entry, if you make any new credit applications the prospective lender will be able to see that you do not owe any more money on that account.

You can ask the Credit Reference Agency to add a statement called a ‘Notice of Correction’ to the default entry. In your statement, you can explain that the entry was included in your Bankruptcy which is now discharged. More information about ‘Notices of Correction’ can be found in Credit Explained.

If the lender refuses to change the date of the default or mark it as ‘Satisfied’ or ‘Settled’ or to indicate in another way that you have fulfilled your obligations to that lender then you can write to us at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

***********************

 

 

Enclose copies of both your Bankruptcy & Discharge Certificates, send via recorded delivery because if you need to make a complaint to the ICO, the ICO can clearly see that you have sent the request, that the request has been received and has either been ignored or failed to act on.

 

Stigman

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NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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