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Hi I was wondering if someone could help me!


I told the sales assistant I needed a corner sofa for a specific area and she directed me to a sofa in store


I was also looking for a dining table with chairs so looked around and was not 100% on anything I saw despite her making many attempts to close the deal.


I decided to look around before I was 100% on the dining table that I had chosen.


The sales assistant said she would place both order of the sofa and dining table for me on hold and I could call and tell her what I had decided the next day.


I went home and looked at the sofa again online,

saw the dimensions of the left arm facing corner sofa I had picked online advertised as 289cm which would fit in the area like the assistant had said.


I called her and said I would go ahead with the sofa but not the dining table.


The sofa was custom made and was delivered on Tuesday the 20th of October - it is too large for my living room space!


When I saw it in store and saw the measurements online I was confident that the information I was given was accurate and it would fit!


scrolling down the dfs website in more detail now I see that the measurements are wrong on the first sofa (the one I had picked left arm facing) and if you look at right arm facing (which is not what I wanted so I did not pay much attention to it then)..there are added measurements!


I am annoyed that I was misled by the website and assistant!

But I know I should have known better looking at the sofa in store :(


What makes matters worse is the sofa arrived faulty!


The delivery man took photos and said that it should be ok after a couple of days (something about the material being compressed during delivery and it should expand back.. which it hasn't)

but he would let the store know


. I received a phone call saying the manager would come to my house on the 9th of November which is 20 days after the delivery date!


I emailed customer services with these details and an attachment of the website dimension details, saying the 9th is far too long to wait for a response and they said the store manager would contact me, I have yet to be contacted.


After reading many unhappy customer posts I am very worried that this issue will not be resolved and I will be stuck with a sofa that is far too large for my living room!!


Do I have a case and is there anything I can do to resolve this matter quickly?


Any help would be greatly appreciated!!!



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