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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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lowell/Carter claimform - old cap1 'debt'***Claim Struck Out***


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Were you aware the account had been assigned – did you receive a Notice of Assignment? - I BELIEVE SO

 

Did you receive a Default Notice from the original creditor? - YES

 

2. Paragraph 2 is denied. the Defendant has no knowledge of any legal assignment, having never been served any Notice of Assignment from either the original creditor or the claimant pursuant to the Law of Property Act 1925.

 

3. Paragraph 3 is denied. The Defendant has never been served a Default Notice pursuant to the CCA1974 .

 

 

Think you need to rethink/reword the above.

 

Andy

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  • 4 weeks later...
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Its his standard response...which you would see on every other BC thread.Mediation will be offered by the court if the claim progresses....direct mediation with BC is his last role of the dice before discontinuing.

 

"We are writing to formally confirm our Clients intention to proceed with this matter."

 

See if they do.

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  • 2 weeks later...

That will be the directions questionnaire N180

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Not really...just complete the N180...yes to mediation yes to small claims track...the rest is self explanatory...file with court by the date stated and serve a copy on the claimant.

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  • 4 weeks later...

Entering into a Tomlin Order does not signify any admittance to the debt....simply agreeing to stay the claim and make a payment arrangement thus avoiding further costs and a possible CCJ.

 

Andy

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Not really defeatist.....it all depends on a few factors...whether to gamble and proceed or shelf it by way of a Consent Order

 

How strong is their claim ?

Age of the agreement?

Have they disclosed the agreement?

How good is your defence?

Which Claimant and Solicitor?

Value of the claim?

 

Subject to the above points.....and your answers...you will have decided yourself whether its worth contemplating a Tomlin Order.

 

Regards

 

Andy

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All of this as an aside, what about the PPIicon/unlawful charges? Do I just ignore this element to the account and if so why

 

The PPI can be used should you get to mediation or agreeing a Tomlin Order as leverage......or alternatively you could issue a counterclaim but only if you have done all the necessary groundwork first and it has been vetted as miss old PPI first. (FOS /FCA etc)

 

As for the unfair charges ...you may struggle to attain any benefit or reduction from that.

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Yes that's one of my defences ...know it well:-)

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Financial Ombudsman Service (FOS) for the PPI...but it can be a slow process and wont assist at this stage...as a counter claim should have been submitted with your defence (this is called a Part 20 claim)...to submit a CC afterwards or during proceedings you would have to make application to the courts with fee.

 

I really cant say whether they would be able to push through on the paperwork already provided...different courts...difference quality of District Judge...but if they have enough paperwork ..statements and default notice and and assignment...the court on the balance of probabilities could/would most probably allow judgment.

 

So plenty of variables to consider.....relying on the claimant to throw the towel in or the paperwork will not cut it can be a gamble.....entering into a Tomlin Order will stop the claim avoid the judgment and possibly costs and put you back to pre claim....but you would have to pay the debt as agreed in the Tomlin Order...which after all is your debt and the reason we are were we are now... because you stopped paying (for what ever reason).

 

Regards

 

Andy

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Im not saying that at all ...simply giving you different variables of what can happen...as you requested my advice.

 

I personally wouldn't entertain making a Counter claim on the PPI as the debt has been assigned...simply stating the procedure as you asked me about PPI /unfair charges...yes I would use it in mediation Tomlin Order.

 

Simply pointing out all the variables in assisting you to decide whether to entertain a Tomlin Order...all my posts explain all the different scenarios that can happen...impossible to state what will happen.

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You could do absolutely nothing and the claim is stayed never to be heard of again...another scenario

We could do with some help from you.

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Cap 1 are still responsible for the miss selling of PPI and any separate claim could be issued against them or the FoS would deal with them direct.

 

Alternatively the PPI may be used as leverage in a Tomlin Order/Mediation...depends on how good you negotiate...as Lowell dont want the hassel and could agree a reduction just to get some kind of return.

 

I can understand your confusion but as advisers we all have have are own take on how to deal with claim and deal differently subject to who the claimant is and more importantly which Solicitor is acting..thats why we need to know who what when.

 

It is possible to issue a counter claim against Lowell on the PPI by bringing Cap 1 in as a third party to the counter claim...its complicated and can be messy and costly...so that is why you was probably advised not to consider a Counter claim in the first instance.

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So...its good that your defence has been followed by the Court and suitable directions have been issued...I assume this is a General Order or is it the Notice of Allocation?

 

No they do not have to to provide proof by way of registered post re the NoA...normal delivery is acceptable.

 

It is now as you state whether the Court will accept what they disclose as valid or invalid...we will see.

 

Andy

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Right you are.....so you have not received Notice of Allocation as yet but the court is ordering disclosure before it proceeds...which is good.Whether it is accepted or not and if so you will have opportunity to challenge later into the process....(on receipt of the Notice of Allocation should it get to that stage)

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Not if you have not received the Notice of Allocation...which contains the directions and time table...this is pre allocation disclosure...which is quite rare...but useful.

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That was the N180 (Directions Questionnaire) which you submitted ....

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Not appeal as such...challenge as (if) the claim proceeds (allocated) as stated this is quite rare to order pre allocation disclosure...so the court could strike this out before it even starts.

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He doesn't like banks by the sound of things

 

Handy to know...which Court:lol:

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  • 4 months later...

What have they stated in their witness statement?

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Stick to your contention that it is statute barred...no payments/acknowledgment made after April 2009...tell the court the £1 payments were for various section CCA 78 requests to Cap 1 and other DCAs...If you can prove its statute barred and can show the court your requests...the rest is irrelevant...application form included.

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Thanks Andy,

 

I'm just going through all my paperwork and making copies of anything relevant that I may have sent them.

 

Fingers Crossed!

 

I assume you filed a witness statement in response to the claimants?

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I have made a statement to the court reference my belief that the debt is statute barred - is that what you mean?

 

I have done so and the court/judge has filed my statement awaiting the hearing.

 

:thumb: so your disclosure will support your claim that they were CCA requests...not credits to the account.

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Following the courts directions....to submit a witness statement and disclose all documents that you wish to rely upon..........as per your Notice of Allocation?

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Then you have done your disclosure...which you should have disclosed copies of the CCA requests...proving that the £1 payments in connection to said requests.:-)

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