Me and BES - dreadful company

[Robtrader]

Hi,

 

 

Looks like I just got hit in exactly the same way -

 

 

In between company brokering a deal, giving me incorrect prices, me - blind faith agreeing.

 

 

Basically, as soon as I call BES to complain / get out of this contract, their response was enough for me to know I had been conned.

 

 

I'm at the initial stage of writing letters to them, one contract is live, the other is supposed to go live next week.

 

 

How on earth can this company still be operating like this??

 

 

Very disappointed after living in the wild east of Europe to return home to this kind of behaviour.

 

 

Robtrader

[shelly8748]

Hiya Rob

From our experience of dealing with BES our advice would be to put everything in writing to them (speaking to them on the phone is a waste of time and money), document everything and fight them every step of the way. Make sure you follow their complaints procedure and then refer the case to the Ombudsman. Also, contact the Utilities Intermediaries Association as they gave us really good advice and support.

Best of luck with your battle

Shelly

[dx100uk]

own thread created

 

 

dx

[shelly8748]

For the attention and information of everyone on the forum please be aware that Ofgem are now investigating several issues re BES. If you want further information about their investigation then please check out the Ofgem website and look under the investigations tab. You can also register on their website for e-mail updates on how their investigation is progressing.

[BESUtilities]

For the attention and information of everyone on the forum please be aware that Ofgem are now investigating several issues re BES. If you want further information about their investigation then please check out the Ofgem website and look under the investigations tab. You can also register on their website for e-mail updates on how their investigation is progressing.

 

We are happy to comply with Ofgem and always have been, following an almost 10 year untarnished record as a supply business. Investigations are common place in the energy industry and this is one of 16 live investigations across all energy suppliers currently including many of the ‘Big 6’. We treat all Ofgem intervention seriously but we also see it as an opportunity to seek guidance on how to improve our processes and in this instance, as every other, we will be looking to Ofgem to help us tweak our processes for the future. I would encourage people to respect that an investigation is neither admission nor an accusation of any wrong doing, it is simply an opportunity for the regulator to understand in more detail how we approach compliance against a small handful of the many supplier licence conditions which are in operation in the market. Any outcomes of this process we therefore intend to use to strengthen for future growth as we look to continue to take the fight of the smaller independent suppliers to the wider market and in particular, the ‘Big 6’.

Ben Jones – CEO, BES Utilities