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BESUtilities

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About BESUtilities

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    <b>Corporate Poster</b>
  1. Hi, Unfortunately we can't try to resolve your complaint without some further information from you. We really want to help sort this out as quickly as possible, so please just get in touch via forums@besutilities.co.uk We hope to hear from you soon. Kind regards, The Online Team - BES Utilities
  2. We're sorry to hear you're having some problems with your BES contract and would be really keen to look into this for you. Please contact us via our dedicated online team mailbox and we will get back to you: forums@besutilities.co.uk. We need as much information about your supply and some contact details for you. We hope to hear from you soon. Best wishes - The BES Utilities Online Team
  3. Hi Eco Republic, It may be that we can help, even if you've tried to resolve this previously, but we will need some details from you if you do want us to pursue this. You can email us with your account and contact details at forums@besutilities.co.uk if you'd like us to. Best regards, BES Utilities - Online Team
  4. Hi nize, It's difficult to comment in too much detail without knowing the full background to your complaint, but there may have been a delay in releasing your account to Opus if we weren't provided with the information we needed to process a change of tenancy on your account. As requested previously, if you feel there was an unacceptable delay that was caused by BES, we'd welcome the chance to look into this and try to put things right. We can't do that unless you get in touch, so please email us: forums@besutilities.co.uk
  5. Hi, We're sorry to hear you're having some problems with your account and this delay doesn't sound right at all. We'd like to look into this and resolve your complaint if possible. If you'd like us to investigate, please send your details to forums@besutilities.co.uk. Thank you, BES Utilities - Online Team
  6. Hi nize, We do want to help, even if you feel you've not been able to resolve this previously. If you'd like us to investigate further for you then please get in touch via the email address: forums@besutilities.co.uk. I'm afraid we can't help sort this out if we don't get some further details. We hope to hear from you soon. BES Utilities - Online Team
  7. Hi nize, We're sorry to hear about this - We'd like to look into your complaint if you could please send us some details? Our email address is: forums@besutilities.co.uk We hope to hear from you soon so we can try to get this resolved. Thanks, BES Utilities - Online Team
  8. Hi Miranda, We're sorry to hear you're having some problems with your BES account. We'd really like to help, so please send your details to our dedicated online team mailbox: forums@besutilities.co.uk. We'll contact you as soon as possible. Thank you.
  9. We are happy to comply with Ofgem and always have been, following an almost 10 year untarnished record as a supply business. Investigations are common place in the energy industry and this is one of 16 live investigations across all energy suppliers currently including many of the ‘Big 6’. We treat all Ofgem intervention seriously but we also see it as an opportunity to seek guidance on how to improve our processes and in this instance, as every other, we will be looking to Ofgem to help us tweak our processes for the future. I would encourage people to respect that an investigation is neither admission nor an accusation of any wrong doing, it is simply an opportunity for the regulator to understand in more detail how we approach compliance against a small handful of the many supplier licence conditions which are in operation in the market. Any outcomes of this process we therefore intend to use to strengthen for future growth as we look to continue to take the fight of the smaller independent suppliers to the wider market and in particular, the ‘Big 6’. Ben Jones – CEO, BES Utilities
  10. We are happy to comply with Ofgem and always have been, following an almost 10 year untarnished record as a supply business. Investigations are common place in the energy industry and this is one of 16 live investigations across all energy suppliers currently including many of the ‘Big 6’. We treat all Ofgem intervention seriously but we also see it as an opportunity to seek guidance on how to improve our processes and in this instance, as every other, we will be looking to Ofgem to help us tweak our processes for the future. I would encourage people to respect that an investigation is neither admission nor an accusation of any wrong doing, it is simply an opportunity for the regulator to understand in more detail how we approach compliance against a small handful of the many supplier licence conditions which are in operation in the market. Any outcomes of this process we therefore intend to use to strengthen for future growth as we look to continue to take the fight of the smaller independent suppliers to the wider market and in particular, the ‘Big 6’. Ben Jones – CEO, BES Utilities
  11. We are happy to comply with Ofgem and always have been, following an almost 10 year untarnished record as a supply business. Investigations are common place in the energy industry and this is one of 16 live investigations across all energy suppliers currently including many of the ‘Big 6’. We treat all Ofgem intervention seriously but we also see it as an opportunity to seek guidance on how to improve our processes and in this instance, as every other, we will be looking to Ofgem to help us tweak our processes for the future. I would encourage people to respect that an investigation is neither admission nor an accusation of any wrong doing, it is simply an opportunity for the regulator to understand in more detail how we approach compliance against a small handful of the many supplier licence conditions which are in operation in the market. Any outcomes of this process we therefore intend to use to strengthen for future growth as we look to continue to take the fight of the smaller independent suppliers to the wider market and in particular, the ‘Big 6’. Ben Jones – CEO, BES Utilities
  12. We are happy to comply with Ofgem and always have been, following an almost 10 year untarnished record as a supply business. Investigations are common place in the energy industry and this is one of 16 live investigations across all energy suppliers currently including many of the ‘Big 6’. We treat all Ofgem intervention seriously but we also see it as an opportunity to seek guidance on how to improve our processes and in this instance, as every other, we will be looking to Ofgem to help us tweak our processes for the future. I would encourage people to respect that an investigation is neither admission nor an accusation of any wrong doing, it is simply an opportunity for the regulator to understand in more detail how we approach compliance against a small handful of the many supplier licence conditions which are in operation in the market. Any outcomes of this process we therefore intend to use to strengthen for future growth as we look to continue to take the fight of the smaller independent suppliers to the wider market and in particular, the ‘Big 6’. Ben Jones – CEO, BES Utilities
  13. We are happy to comply with Ofgem and always have been, following an almost 10 year untarnished record as a supply business. Investigations are common place in the energy industry and this is one of 16 live investigations across all energy suppliers currently including many of the ‘Big 6’. We treat all Ofgem intervention seriously but we also see it as an opportunity to seek guidance on how to improve our processes and in this instance, as every other, we will be looking to Ofgem to help us tweak our processes for the future. I would encourage people to respect that an investigation is neither admission nor an accusation of any wrong doing, it is simply an opportunity for the regulator to understand in more detail how we approach compliance against a small handful of the many supplier licence conditions which are in operation in the market. Any outcomes of this process we therefore intend to use to strengthen for future growth as we look to continue to take the fight of the smaller independent suppliers to the wider market and in particular, the ‘Big 6’. Ben Jones – CEO, BES Utilities
  14. We are happy to comply with Ofgem and always have been, following an almost 10 year untarnished record as a supply business. Investigations are common place in the energy industry and this is one of 16 live investigations across all energy suppliers currently including many of the ‘Big 6’. We treat all Ofgem intervention seriously but we also see it as an opportunity to seek guidance on how to improve our processes and in this instance, as every other, we will be looking to Ofgem to help us tweak our processes for the future. I would encourage people to respect that an investigation is neither admission nor an accusation of any wrong doing, it is simply an opportunity for the regulator to understand in more detail how we approach compliance against a small handful of the many supplier licence conditions which are in operation in the market. Any outcomes of this process we therefore intend to use to strengthen for future growth as we look to continue to take the fight of the smaller independent suppliers to the wider market and in particular, the ‘Big 6’. Ben Jones – CEO, BES Utilities
  15. We are happy to comply with Ofgem and always have been, following an almost 10 year untarnished record as a supply business. Investigations are common place in the energy industry and this is one of 16 live investigations across all energy suppliers currently including many of the ‘Big 6’. We treat all Ofgem intervention seriously but we also see it as an opportunity to seek guidance on how to improve our processes and in this instance, as every other, we will be looking to Ofgem to help us tweak our processes for the future. I would encourage people to respect that an investigation is neither admission nor an accusation of any wrong doing, it is simply an opportunity for the regulator to understand in more detail how we approach compliance against a small handful of the many supplier licence conditions which are in operation in the market. Any outcomes of this process we therefore intend to use to strengthen for future growth as we look to continue to take the fight of the smaller independent suppliers to the wider market and in particular, the ‘Big 6’. Ben Jones – CEO, BES Utilities
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