Hiya annieglue...insist on everything being done in writing or via e-mail so that there is no dispute about what is being agreed. Alternatively ensure that you record every part of the telephone conversation with them to ensure that there is a true and accurate record of what has been said, discussed and agreed. Please keep the forum updated with progress as there are plenty of people on here who will be willing to help you

If anyone would care to check out the website for Fleetwood Town Football Club you will see that Mr Pilley is making much about the fact that he has been invited to a meeting with George Osborne, the Chancellor of the Exchequer, next week with regards to business in the North. If you also Google 'how to make contact with George Osborne' to raise any issues with him then the link to his offices e-mail address is easy to follow.

As Ofgem are the industry regulators and are responsible for granting licences to companies to enable them to trade I don't think you have much option other than to comply with them as they carry out their investigation. Also, although there are 15 other live investigations being carried out by Ofgem at the moment into other providers it is worth noting that the investigation into BES is on considerably different grounds as to the majority of their other investigations e.g. some companies are being investigated as they have allegedly installed the incorrect type of meter etc. As you say an investigation is neither an admission or an accusation of any wrong doing and we will all have to wait to see what the outcome of Ofgem's investigation will be. However, I struggle to see why you need to have a formal investigation carried out by the industry regulator to help you 'tweak' your processes for the future. A few suggestions for 'tweaks' should, in my opinion, include the mandatory recording of the entire telephone conversation between the unregulated brokers that you rely heavily on to sell your contracts so that there can be no dispute about what has been discussed and agreed prior to the contract being entered into and also the full and open provision of information of those brokers when customers ask for it to challenge them. I am sure that other people on these forums could come up with other 'tweaks' for your company but I will offer those to you for free.

For the attention and information of everyone on the forum please be aware that Ofgem are now investigating several issues re BES. If you want further information about their investigation then please check out the Ofgem website and look under the investigations tab. You can also register on their website for e-mail updates on how their investigation is progressing.

That's OK citizen I just wanted to make people aware that there seems to be some movement with a group of people that want to take action against BES on how their utility contract was sold to them.

For the attention and information of everyone on the forum please be aware that Ofgem are now investigating several issues re BES. If you want further information about their investigation then please check out the Ofgem website and look under the investigations tab. You can also register on their website for e-mail updates on how their investigation is progressing.

For the attention and information of everyone on the forum please be aware that Ofgem are now investigating several issues re BES. If you want further information about their investigation then please check out the Ofgem website and look under the investigations tab. You can also register on their website for e-mail updates on how their investigation is progressing.

On the Ofgem website it states the following: "We are investigating whether BES (encompassing both licensees) is complying with the requirements of conditions 7A, 7B, 7, 14 and 21B of their gas and electricity supply licences"

For the attention and information of everyone on the forum please be aware that Ofgem are now investigating several issues re BES. If you want further information about their investigation then please check out the Ofgem website and look under the investigations tab. You can also register on their website for e-mail updates on how their investigation is progressing.

For the attention and information of everyone on the forum please be aware that Ofgem are now investigating several issues re BES. If you want further information about their investigation then please check out the Ofgem website and look under the investigations tab. You can also register on their website for e-mail updates on how their investigation is progressing.

For the attention and information of everyone on the forum please be aware that Ofgem are now investigating several issues re BES. If you want further information about their investigation then please check out the Ofgem website and look under the investigations tab. You can also register on their website for e-mail updates on how their investigation is progressing.

For the attention and information of everyone on the forum please be aware that Ofgem are now investigating several issues re BES. If you want further information about their investigation then please check out the Ofgem website and look under the investigations tab. You can also register on their website for e-mail updates on how their investigation is progressing.

For the attention and information of everyone on the forum please be aware that Ofgem are now investigating several issues re BES. If you want further information about their investigation then please check out the Ofgem website and look under the investigations tab. You can also register on their website for e-mail updates on how their investigation is progressing.

Hi Melmunro Please could you let the forum know if BES have cancelled your contract completely or what action they have taken to remedy the problem? Thanks

Hiya Neil You ask about BES and morals...an interesting concept but not sure it will catch on