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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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i hate shabby


saralou94
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Hi I really need help. I have sent my first letter to abbey, 13 days ago i have had no reply but i did send it through the post. So do i resend my first letter or do i proceed to the second letter. Also i have only gone back two years with the charges as i was confused with the ten pound statment letter.... i realise i am being a wuss and need to fight my corner better. So far my abby account is £200 over the overdraft all charges and i have only been able to open a very basic account at Barclays for my student loan to be paid in. Abbey knew about my student loan and were looking forward to it being paid in my account. Where do i go from here i a want my money back please help me....

 

saralou x

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Assuming that you know what charges have been taken then you don't need to do a subject data request under the Data Protection Act. Was the letter you sent to Abbey the first approach for payment letter from this site? Assuming it was then when the fourteen days are up just proceed to the Second template letter that asks for your money back.

 

Best thing though is to look thouroughly through the FAQ's, it prepares you for most eventualities before they happen, so you are prepared for any responses Abbey may (or may not) give.

 

Good luck, and remember you are in the right!!

[FONT=Times New Roman][COLOR=red]22/06/2006 - Data Protection Act Letter to Abbey Sent[/COLOR][/FONT] [FONT=Times New Roman][COLOR=#ff0000]10/08/2006 - Prelim Letter Sent for Estimated Charges[/COLOR][/FONT] [FONT=Times New Roman][COLOR=#ff0000]04/09/2006 - DPA Belatedly Fulfilled[/COLOR][/FONT] [FONT=Times New Roman][COLOR=#ff0000]12/09/2006 - LBA Sent for Refund of £2,942.14 Including Interest[/COLOR][/FONT]

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thank for your reply seany no the letter was from another site as i was unable to find the letters on this site!!!!!! but i will proceed on to the next stage.

 

thanks saralou

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  • 3 weeks later...

Use the Triton House one at the bottom of the statements.

;) nn

FAQs: click here: http://READ THESE

 

Any views or opinions expressed are in good faith, to the best of my ability. I don't like to admit it, but I have been known to be wrong. Check other threads and if in doubt, seek professional advice.

 

 

Abbey: SETTLED IN FULL:lol:

BoS M/card SETTLED 27/09:lol:

Aqua CC (Halifax) SETTLED 28/06 :lol:

GMAC Request for refund 14/6; Prelim 31/7; LBA 11/9

First National Mortgage Data Protection Act sent 14/6 Statements 26/7

Cap 1 - SETTLED IN FULL:lol:

Abbey x 2: 50% offer refused AQ filed

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  • 2 months later...

hi can anyone help me because i am now at the giving up stage. Abbey have filed a defence againt my claim, and i have no idea what i should do next. they have paid 465 pounds into my account which i said i did not want as i wanted the full amount, but they paid it in anyway. Now what do i do ....... please help :confused:

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Hi I have recived the questionarre this morning in the post. do i have to pay the court fees again of £80 or do i just fill out this questionarre and send it back. Also is there any help with what i should put in the questionairre. thanks so much for you help x

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  • 3 weeks later...

hi its me again i send my questioarre back on the day i recived it. abbey ha to send theirs back by 18th, which the court have just told me they haven't. but the woman at the court also said that they will give them a few more days to send their questionarre and then i will hear from the court in a few weeks. Why oh why is it taking soooooooooo long and also about a month a go abbey paid 460 pounds into my account this took me to just 9 pounds over my over draft. I called them and said i dont want this money paid into abbey if they want me to accept the money then give me a cheque for the ammount and we will sort out how i weill pay off my account with them. they said the only way i was gettingmy money back was by them payin the money into my abbey account which covered my arrears. When i pointed out they were using the money they owed me to pay them selves they said this is how it was settled. Of course this is all on a phone conversation and not by letter. have i messed up and actully that was my payment from abbey....... please give me some advice it seems to be taking ages, i sent my first letter in july!!!!!!

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