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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Student on ESA

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HI :)

I'm a part time student on ESA. The Job Centre are aware of this, I asked them for advice as I was looking to studying an Access course, I got none, but they kindly sent me a change of circumstances form.


I'm going to the interview soon and will ask to do the full time course part time because I'm unable to study full time.


I'm worried my ESA will stop because I'm studying an Access course. Can the Job Centre do this? Do I have to prove this is therapeutic study somehow?



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  • 2 weeks later...

I've been to the interview and although the tutor should have been prepared to talk about this course running part time nothing was known. The programme manager knew nothing either so it was a waste of time going. I'm waiting to hear from the manager whether disabled students are able to study on a full time course on a part time basis because I'm not well enough.


I've completed all the academic courses at level 2 that are available. Access and Degree are the only courses that seem to be left. (BTECs etc are only running for school leavers) But I can't get on a Degree course until I have gained Access because I don't have A-levels. Slightly stuck.


I can't find any other educational providers in my area that offer the 1-2-1 support I need.



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  • 4 weeks later...

I've been back to the Programme Manager for a meeting and the Access course can not run part-time and if it could (like it used to for all students) it would still be too intensive for me and that I would be better off looking at other courses instead.


So back to the drawing board.


I'm on the 'Steps to work' programme because I was looking into doing the next level course, I'm unable to do the next level course because it's too intensive so I shouldn't surely be on this programme. Grr!

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