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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I'm 14 and I got fined £20,

 

I was really Ill and forgot to tell my parents about the fine.

 

now they've sent a letter saying you have been fined £55 and now i don't know what to do now.

 

My parents can't afford to pay this,

 

can I get away with this because I live in a flat and theres 2 gate's.

 

Do you think the debt collector will come in?

 

I don't want my parents to go court,

 

really scared right now:(

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Was the fine a penalty fare for not having a ticket on a rail journey?

 

Who issued it and where?

 

Are you now being chased by Ircas?

 

My advice, don't ignore them as they are basically debt collectors and they may well continue to bother you and add fees, or they might refer the case back to the train company to consider whether to prosecute you for fare evasion.

 

Can you afford the original £20? Try offering that you can email Ircas at customer.services@ital-uk.com or call a person there on 0845 434 8272

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Ok. Stoke Newington station is run by Greater Anglia, and they use Ircas to administer penalty fares.

 

I suggest you email Ircas at address above, copying in contactcentre@greateranglia.co.uk.

 

Send them a photo of the PF slip, and a photo of your ticket that you forgot and ask them if in this case the PF can be waived. You might want to mention that you are 14 and you don't have the money to pay the penalty fare.

 

Let us know what happens. Your parents are not responsible for money that you owe so no one should bother them about it, although it may affect their credit rating if you have unpaid debts while living at your parents.

 

It is possible that Greater Anglia will seek to prosecute you if the PF is not paid, but if you had a valid ticket and just forgot it it is very unlikely they will do this.

 

Anyway, first thing to do is to send that email attaching photo of your ticket, including the serial number if it is oyster

 

Let us know when you hear back

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it cannot effect their credit file.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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debt collectors are NOT BAILIFFS

they have no powers to do anything.

seize, enter property - NO POWERS

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you for contacting Abellio Greater Anglia. We have received your correspondence and assigned the reference number: ,,,,,,,-BBGP. We aim to respond to 90% of contacts within 10 working days.

 

If your enquiry is urgent, please contact us on 0845 600 7245 (option 8) quoting the reference number above.

 

Customer Relations Opening Hours:

Monday to Saturdays: 08:00 to 20:00

Sundays: 10:00 to 20:00

Bank Holidays: 09:00 to 18:00

 

Once you have received a response, we would really appreciate your feedback on how you feel we have handled your views, and whether our response was to your satisfaction. If you have a few spare moments, we would be grateful if you could complete the questionnaire using the link

Please note that completion of this survey will not generate a further response. Any further questions should be submitted to the Contact Centre by replying to the response you have received.

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Ignoring and failing to pay will result in a (criminal) court summons being issued.

 

Not necessarily - if not paid (or PF cancelled) Ircas will refer case back to the rail co and it is for them to decide whether to prosecute. If the passenger did in fact have a valid ticket but had just forgotten it and can now produce it in my view it is unlikely that the train co would pursue a prosecution.

 

However clearly it is preferable to resolve the issue asap so it never gets to even be considered for prosecution.

 

Hopefully GA will see sense and tell Ircas that the PF is cancelled once they consider the passenger's email

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Not necessarily - if not paid (or PF cancelled) Ircas will refer case back to the rail co and it is for them to decide whether to prosecute. If the passenger did in fact have a valid ticket but had just forgotten it and can now produce it in my view it is unlikely that the train co would pursue a prosecution.

 

However clearly it is preferable to resolve the issue asap so it never gets to even be considered for prosecution.

 

Hopefully GA will see sense and tell Ircas that the PF is cancelled once they consider the passenger's email

 

I give up on this forum. The advice being given (in this section) is becoming increasingly dubious.

 

The OP ignored the issue, after failing to produce a valid ticket for the journey they made. A Penalty Fare was correctly issued.

 

Greater Anglia will be in no mood to accommodate people who simply choose to try and pretend the incident never happened, and, when they realise it's getting serious, pop up out of the woodwork once they realise it could be serious.

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Thank you for your email and I was sorry to read that you have received a Penalty Fare as you did not possess a valid ticket or Oyster card when you travelled with us on 25th March, 2014 between Turkey Street and Rectory Road.

 

Our Penalty Fare scheme requires a valid ticket to be held for the entire journey being made before travel is undertaken. A Penalty Fare is charged in circumstances where there is an opportunity to buy a ticket (or permit to travel) before travelling.

 

In the interest of fairness, Greater Anglia is refrained from involvement in any decision made regarding appeals of Penalty Fares. In order to make an appeal, you will need to contact the Independent Appeals Service (IRCAS). Please find their contact details below:

And i've sent them the same thing to Ircaas now, hope they accept :(

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Thats a drag but not that surprising.

 

What ticket do you normally use? Is it pay as you go or is it a travel card or season ticket?

 

To have best chance of appeal being allowed I suggest you provide full info on the tic you usually use, and send a scan or a photo of it to Ircas.

 

Let us know how you get on. If appeal rejected best option then might be to see if Ircas will accept a lower amount rather than the higher amount including all the extra fees.

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I don't have £55.

 

Well, sorry, but it is the amount that you owe.

 

You boarded a train without a ticket, (you didn't actually even have one left at home, you just had a PAYG Oyster which is NOT a ticket).

 

I will repeat that eventually IRCAS will inform the train operator that their efforts to collect the Penalty Fare remain unresolved. Greater Anglia **CAN** then cancel the Penalty Fare and associated charges and then deal with the incident as a criminal matter under Byelaw 18.

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