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Checkmyfile Duplicate Payment

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Hmm Strange one.


I joined Checkmyfile to run alongside Noddle because they offer extra info from Equifax etc.

I keep up on the subscription etc and have no issues with the service until now.


I was billed on the 7th April for £7.99 and i rang CS to cancel it as i was now going to stick with Noddle.

They cancelled it etc and Offered a refund. Later that day a second payment was taken for £7.99 without my consent and the subscription reactivated with no input from myself etc


Spoke to Natwest and they have confirmed it was under CPA Rules... I dont hold Natwest accountable as they were just following through and would have no idea of me cancelling the Subs...


Its clearly a system error on their end but i received this message...


Thanks for your message.


After cancelling your subscription and reciving a refund for the payment taken on the 1st of April you then logged back in and started a new subscription in the evening - a new report was downloaded at this time and so I can't offer a refund for this second payment on the 1st of April.


All payments made for credit report services are non-refundable, as set out in our terms, which you agreed to when signing up to the service.


Your subscription has been cancelled as requested, but I am unable to offer you a refund as requested.


If you wish to raise the matter further, please send an email to [email protected] stating ‘Refund appeal’ as the subject header – your email will then be dealt with by a manager.


I hope this helps but if you have any further queries please do not hesitate to get in contact.








I have emailed but i dont hold out hope... What else should i do?


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Receptaculum Ignis


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