Misinformation by TfL staff resulted in missing the last train home - any compensation? *RESOLVED*

[PresleyPlays]

Again - not sure what you realistically expect to receive here. No way you're going to get compensation. And you need to take emotion out of this rather uneventful story and stop being sarky to First Class and bringing up engineering works and drunks which are irrelevant.

 

Be honest - all you are likely to receive is an apology from some bod at TFL you've never heard of.

 

So from me, an employee you've never heard of, I am sorry. Now take this apology, forget the experience and move on with your life. It's a new day and new dawn and I'm feeling good.

 

 

 

Firstclass - you seem to miss the point. I am not complaining about planned engineering works - I am complaining about staff underperformance and misinformation - radioed through and verifying information that was completely inaccurate. I would say an apology and good will gesture should be minimal, particularly as it can be proven by listening to the radio transmission if they can be bothered.

Also, am assuming by your username that you may work for the rail companies, which is then surprising that you are not aware that Chiltern Railway tickets come out of oyster cards not national rail tickets, so TfL do get that money. Either way, am not complaining about getting a refund for this, as you say I used the inward journey, and the outward journey never happened because tfl staff gave me the wrong information which made me miss the last train.

 

All i can say is, in these cases, TfL underperformance of TfL staff is worse/more dangerous than them not being there at all - if i hadnt been told the incorrrect info, i would have made other arrangements to make sure i wasnt stranded. The fact remains TfL gave me innacurate information, which put me in an awful situation; it can be proven, and they should do something about it.

 

i wasn't necessarily expecting a refund of the whole taxi fare but an apology and some sort of compensation for realising what the misinformation resulted in (as they can imagine for anyone that would have been in the same situation) is frankly just courteous.

 

would be more than happy to go to the Evening Standard.

[PresleyPlays]

Genuinely pleased with the outcome, I thought it unlikely, but congratulations. I do like to see a win over the 'establishment' in any walk of life.

 

So, DBCC, the beers are on you then! Mine's a Guiness to wash down the humble pie.

 

 

 

Thanks to Rebel for the only support on this thread. I am please to report the following outcomes:

1. A sincere apology from some employee I've never heard of

2. The matter was escalated to the Group Station Manager who is going to deal with the member of staff

3. A full refund of my entire taxi fare

So, it turns out, that TFL did indeed take my "uneventful" complaint more seriously than the (non-customer service oriented) rail employees on this forum, which is just as well.

I for one can't wait until they sack all the ticket inspectors and replace them with machines, as this event has just shown how useless staff are worse than none at all!

Take note - rail employees on this forum (particularly sarcy Presley!)- with your overconfidence - "no way you're going to receive compensation"....turns out its best not to be so arrogant about something you know nothing about!!

Anyway it certainly is a new dawn, new day and I'm feeling good