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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Please help, worried and very upset


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I did something extremely stupid and out of character of myself and ended up attempting to steal from Superdrug yesterday, where an undercover security guard caught me and took me downstairs into their staff room. The police were called and I have been issued with an FPN, they took my name, address, number, email address and driving license details. I also had to sign a few documents, banning me from the shopping centre for 6 months and one for the police, in a way of apology to the store. I was then escorted out and went home.

 

During all of this I recall the security guard saying I will be charged via the store, but I was extremely distressed and upset that I do not remember exactly what he said.

 

For anyone who has been in this situation, or has any advice in this situation, please can you help me in answering the following:

 

1. I am extremely worried an FPN will have a negative effect on any job roles I apply for in the near future, is this true? And if so, what sort of jobs? I am not looking to work with young adults or vulnerable adults, if this helps.

 

2. What kind of fine will I be given? I have read that the police fine will be £80-£90, but then Superdrug will charge me anything over £137+ via RLP, and I do not know where I stand on this, I have been reading around and see many users commenting saying RLP do not have a legal say like they admit to, what is my best course of action here?

 

Thank you in advance for any help.

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Hello and welcome to CAG.

 

I was under the impression that the FPN was the only document you got, but I might be thinking of something to do with rail fares.

 

Does the FPN have instructions on it for paying? I believe there is a time limit.

 

My best, HB

Illegitimi non carborundum

 

 

 

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AFAIK, the FPN will be the token £80 straight into the police's profit pocket, once you have paid the FPN, you OWE NOTHING MORE.

 

Any other money that RLP attempt to take off you, can be ignored, DO NOT PAY anything other than the FPN you get off the police.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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The FPN (or PND) is issued by the Police.It should contain all the details you need about how and when to pay.

 

You won''t be given a fine - Superdrug will pass your details to a civil recovery company who will send you a speculative invoice suggesting that you owe them money. You don't, and have no need pay them. The amount they ask for will depend on the value of the goods that you attempted to steal, but that matters not. It makes no difference whether they attempt to claim £50, £100 or £1000, the police were called and decided to issue a fixed penalty. You do not owe RLP or any other company anything at all, but you MUST pay the police for the penalty notice.

 

The PND will have no effect on any job that you apply for. It does not appear on a criminal record, and may only be disclosed on an enhanced check if you were to go for a job that requires one.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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Thank you for all the replies so far, making me feel a bit better about it all, I still feel so ashamed.

 

I haven't received a letter regarding the FPN as of yet as this only occurred yesterday, any ideas of how long it'll take to receive it? I'm in an awkward position as the postal system in my building is an atrocity, so I think they may be sending it to my permanent address instead (I am a student), I'm hoping they'll be able to forward the letter on to me within the time frame (which I am unsure of).

 

Does anyone have in mind a time frame in which the letter should be sent out? I want to get it sorted ASAP.

 

Hope my parents don't read my mail first before sending it :(, if so, will it give details in the letter about what I have done or will it be vague?

 

Kind regards to everyone who replied.

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What does it look like HB, if you know? I was given 3 letters, one which explained my ban from the shopping centre, one telling me about RLP, and a blue slip from the police which said the time and date of the incident, and was basically a slip to show that I apologised to the manager. Was I meant to have received another letter? I am 99% sure they mentioned a Fixed Penalty Notice, so I am assuming I have to pay the fine?

 

Kind regards.

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A PND is usually issued by an officer on the spot, but can also be issued at any reasonable period after the event. They could do this by appointment at a police station or at your home address. It wouldn't be sent to you by post.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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If I have been helpful in any way - please feel free to click on the STAR to the left!

 

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If it will put your own mind at rest then yes, go down to your local cop shop, if it's still open? and explain the situation.

 

However, IMHO, if I was given no paper work, or told to pay a fixed penalty by the police, then I would let sleeping dogs lie, learn from it, and move on.

 

In your first post, you stated that you were 'issued' with a FPN, which implies you were given a fixed penalty notice by the police?

Did they not physically hand you a bit of paper?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Well I was sure id had because when I left I remember thinking I had, but no I was not issued with a piece of paper, maybe they mentioned it as something I could've received but instead was given an RJ, I'll leave it as I just want the situation to be over. I have definitely learned my lesson!

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OK, if you DEFO weren't handed anything from the old bill, then it seems they used RJ and the subsequent ban from the centre.

 

The only thing you may well receive via the post now is a fake invoice from RLP claiming you owe them money, you CAN ignore them and any other DCA they feel the need to use to attempt extorting money off you.

 

If RLP do send you a nice little begging letter, then either ignore them, or come back here for advice............which will be to ignore them! :)

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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They aren't aware of the situation, but if they were to open the letter and read it they would become very worried and would probably want to pay it themselves (if this were a real fine I would pay for it myself, never let my parents do it) and I don't want them to do that, I suppose if it got to it I can claim it is about something else, that they should ignore?

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You can always ask them to forward the letters to you?

Just say you're expecting something and would they forward it on?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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They aren't aware of the situation, but if they were to open the letter and read it they would become very worried and would probably want to pay it themselves (if this were a real fine I would pay for it myself, never let my parents do it) and I don't want them to do that, I suppose if it got to it I can claim it is about something else, that they should ignore?

 

Well, previous posters have persuaded their parents to read this forum and understand that nobody needs to pay a company like RLP.

 

HB

Illegitimi non carborundum

 

 

 

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You can always ask them to forward the letters to you?

Just say you're expecting something and would they forward it on?

 

This is what I have done, but I feel bad on them wasting stamp money just to deliver me threatening RLP letters haha, the company is not worth it.

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Well, previous posters have persuaded their parents to read this forum and understand that nobody needs to pay a company like RLP.

 

HB

 

That is a good idea, however my parents are not very technology literate ha, and I believe them to be the kind of people who would rather play it safe, I'll probably tell them it's about something else and for them not too worry about it.

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[...] but I feel bad on them wasting stamp money just to deliver me threatening RLP letters

 

As long as the envelope remains unopened, your parents can simply place a sticky label over the address and write your current one on it. Forwarding post in this way is free although it does take a little while longer for the letter(s) to arrive.

 

I have a sheet of pre-printed address labels and have been forwarding post on to a family member free of charge for some six months now.

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PLEASE HELP US TO KEEP THIS SITE RUNNING

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No... you can't eat my brain just yet. I need it a little while longer.

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As long as the envelope remains unopened, your parents can simply place a sticky label over the address and write your current one on it. Forwarding post in this way is free although it does take a little while longer for the letter(s) to arrive.

 

I have a sheet of pre-printed address labels and have been forwarding post on to a family member free of charge for some six months now.

 

Ah thank you! This is very helpful, I will let them know about this technique, should also stop them from opening the letters too :).

 

Just to confirm I have not received an FPN (sorry for the confusion) and I believe it was a community resolution form that I had to deal with (the community bit had been ripped off at the top of my part of the form) so I shall not be charged. I am extremely grateful for this but it has taught be an invaluable lesson, and I'm very happy for it to be over (well until the RLP letters stop anyway lol).

 

Thank you for everyone who has helped, it was kind seeing as I had done a bad deed.

 

Kind regards to all.

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