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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ruthbridge and CCS Debt Collection


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Hi welcome to CAG

 

 

Ok Ruthbridge if a debt is in their hand then it is either SB or unenforceable for some reason this company is at the murkiest depths of the debt collection 'industry'.

 

 

You would be best advised to check your credit reference files asap, Equifax and Experian have 30 day free trials Call Credit has Noddle which is always free.

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Those two chancers together, I smell Cabot ininvolvement

Way, Way past Cabot at this stage.

This will have most likely been sold 2-3 time at least.

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Thank you BRIGADIERJCS, couple of questions if I may please.

 

1. What do you mean by unenforceable?

2. As you know Ruthbridge contacted me about a year ago so I checked my credit file with Experian and Equifax and both had nothing at all on them, completely clean. I took a copy of the report just for my files and then cancelled the accounts before getting charged. When I first opened the account with them I only referred to the address where I live now and have been for 12 years and made no reference to my previous address where I lived until 1996 almost 20 years ago. This was where I accumulated most of the outstanding debt. Since then I have not applied for any credit or credit cards!

3. What is Call Credit has Noddle?

 

 

Ok it's time to be rid of this once and for all!!

I will draft a letter for you to send to CCL a little later and post it here.

 

 

Brig.

 

 

Hi Call credit has a free CRA site called Noddle.

  • Confused 1

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Yes stick to that address it's perfect!!

The old brain is ticking on for the letter.

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OK.

 

 

The Compliance Manager

CCL

 

 

 

 

Date:...........

Ref: use theirs:

 

 

Sir/ Madam,

I refer you to correspondence regarding an alleged debt for £xxxx.xx apparently originating from an account with xxxxxxxxxxxxx.

 

 

Please note I do not acknowledge any such debt.

 

 

I have taken tine to research my credit history over a period of 14 years and have found that this alleged debt has been passed around the murky depths of the ''debt collection industry'' for a considerable length of time with no resolution.

 

 

I am now able to state that this alleged debt is STATUTE BARRED and I will therefore not make any payment or offer of payment now or in the future.

 

 

CCL will now discontinue all contact with me and remove all data relating to me from its records.

 

 

I am familiar with Appendix B of the OFT Guidance on Debt Collection relating to the pursuit of statute barred debt, you are also reminded of the section regarding the sale of statute barred debts without informing the purchaser of the status of the debt.

 

 

Should CCL dispute the status of the alleged debt it is reminded that the onus of providing unequivocal proof that the debt is not statute barred falls entirely upon CCL.

 

 

Ok recorded / signed for post check delivery.

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Right just edit that out and state any alleged debt you may be pursuing.

 

 

A visa debt cred registered to the address you are at should be acceptable it is that which is used to confirm ID.

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This is the problem with Noddle and Call Credit I'm afraid rather unreliable. have checked the criteria which is debit or credit card registered to your address, perhaps try again tomorrow.

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  • 3 weeks later...

Try this by recorded/ signed for post.

 

 

The Compliance Manager

CCS

 

 

 

 

Date

 

 

Ref: use theirs.

 

 

Sir/Madam,

 

 

I refer to your letter dated xx.xx.xxxx. regarding an alleged debt now owned by your client Aktiv Kapital. please take note I do not acknowledge any debt to your client.

 

 

I have researched my credit history and have concluded that any such alleged debt is Statute Barred and I will therefore Not make any payment or offer of payment now or in the future.

 

 

I would remind CCS and its client that the onus of providing unequivocal proof that the alleged debt is not statute barred falls entirely on CCS and its Client Aktiv Kapital.

 

 

Please take note any allegations of "one off mystery payments" will be totally refuted.

 

 

I am sure CCS is fully conversant with the OFT Guidance on Debt Collection 2003/2006 (updated Nov. 2012) and Appendix B relating to the pursuit of statute barred debts.

 

 

I suggest that CCS Collect now closes its file on this matter and returns it to its client.

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GB Group an "intelligence and tracing, + they run ID checks" " company.

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It would be interesting to know on what authority they had to access your credit files

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If the debts are that old they are out of the picture and nothing can be about them.

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Yes it would. Do they need authority to do this? I thought any company could do a credit search on you without permission from anyone?

The authority to access credit files derives from an individual giving permission when applying for any form of credit, or utility service, the permission is " inherited" by the purchaser when the debt/account is sold.

 

 

There must be a "permission" in place so if a DCA has an alleged debt on its files it can search the agencies, but searches cannot be made speculatively.

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In my opinion it's time to kill this one off now, send the letter the reason Ruthbridge unloaded is now plain they have no have no chance of getting anything out of this.

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Thanks Brig,

 

I will send the letter in the next couple of days. Is it right not to sign the letter at the end?

Just Initial it or use a digital sig.

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