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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I today sent an email to [email protected] telling them i formally withdraw my cpa authority as i am unable to make a payment to them on 31 Dec. Surprisingly i received an email back within 2 hours saying that they had also cancelled the cpa and requested that i phone the collections department to discuss a suitable repayment plan. they left contact phone number for me but also an email address - [email protected]. So i then emailed them confirming that payments could re-commence 31 jan 14 and the monthly payment could also be increased by £13 inorder to catch up on the missed payment. Strangly got an email reply saying i need to contact [email protected] - whats going on! my loan isnt even with quickquid!!

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Theyre the same company. They just use different names to make people think they are different companies.

 

As for the cpa. Do it through your bank. Not the lender.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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  • 1 month later...

Still having problems with poundstopocket.

Just had to send this (yesterday) after a notice of acceleration qas emailed to me suggesting full balance was now due for payment....

 

I would also like an explanation as to why this notice of acceleration has been issued, below is part of the contract...i have only missed 1 payment date under this agreement....

 

DEFAULT ACCELERATION AND LEGAL FEES: * Unless otherwise agreed, you will be in default under this Loan Agreement if you, at any point, have 2 consecutive payments that remain unpaid after a scheduled Payment Date. We will notify you of your right to cure the default and the means to do so. If, at any point after 15 days of being notified, you have 3 consecutive payments that remain unpaid after a Scheduled Payment Date, we may accelerate your loan and call the entire balance due for immediate repayment. Upon acceleration, interest will cease to accrue on the principal balances. Subject to our obligations under the Consumer Credit Act 1974, if you are in default under this Loan Agreement we may exercise our rights to enforce this Loan Agreement, including by commencing court proceedings, in which case you may be liable for our reasonable costs as described in 4(a)(ii) of the Loan Details.

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Whatever you do...DONT call them!!

 

Id strongly suggest you bypass the customer service reps now and collections also.

 

email png @ quickquid .co. uk....

 

put ur name and loan reference and explain ur situation. He works for final resolutions team and through him, I got my repayment plan by standing order .....and i also got a 50% discount as i managed to scrape the money together and paid it to just get rid of it. I have another contact u can use if hes no help but im pretty sure he will be.

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Its all sorted bud, had my repayment plan arranged by somebody called Nate, no phone calls or anything. Its for a 6 month period at £100 per month then to be reviewed. All interest to be frozen as of a couple of days ago. Will save be £500 as was supposed to pay £146 over 12 months. Havent even paid one payment yet... first payment was officially due 31 December but couldnt pay so ended up sorting a repaymeny plan at reduced payments. So first payment of £100 is due tomorrow

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Can you realistically afford £100 and NOT default on it? Remember as well, that even though you are in a repayment plan, QQ will probably sell the debt on.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Nothing. All rights and obligations are sold with it. This means the new owner are obliged to continue the current repayment plan. They can ask you to consider changing it, but you can just say no.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Cool, im happy with how it turned out to be honest, saving myself £46 a month but more importantly not having to pay back £1,700+. Works out at borrowing £1000 over a year and only paying £200 in interest. Not really sure whats going to happen in 6 months mind... hopefully can just pay it all off if ive got the money. If not hopefully stick to £100 for a further 6 months. That will then pay it all off....

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