poor catalogue service from isme

[deebella]

sent 3 items back to isme in same parcel.

 

they received one back but not other 2.

 

I have been trying to resolve this since December 2012 and still trying to get it sorted.

 

sent at least 60 emails.

 

isme recently told me to send them my original returns receipt from post office

which I did recorded delivery and was signed for in march 2013

so they could make a claims with the post office.

then was told they could not help me.

 

I contacted someone else again at isme to go through all this again and

was told all I could do was make my own claim with the post office

 

I told this person twice now that I cant do this as isme has my receipt.

 

she replied back to me by letter saying nothing she can do but make my own claim.

 

I am wondering is she stupid or just not reading my letters to her.

THAT I DO NOT HAVE THE RECEIPTS TO DO SO AS ISME HAS THEM AS THEY HAD ASKED FOR THEM.

 

I am beginning to wonder if isme are pulling a [problem] as they know I cant claim without the receipts,

 

they expect me to pay for items which I returned.

 

MY ADVISE TO YOU IS DONT SHOP AT ISME

[maroondevo52]

Hello and welcome deebella,

 

I have moved this thread to the appropriate Forum.

 

Regards,

 

Scott.

[dx100uk]

ceo email time?