Thomas Cook delaying tactics

[heidi1]

It is of course possible that all 32 did book together.... it can be done. The above poster does have a valid point though. Maybe they did book in dribs and drabs. Were Thomas Cook the only T/O to use that hotel??

 

Sometimes T/Ops are the only company to supply a particular property in the UK, but in most cases, there maybe 3 or 4 different companies all using the same hotel, not to mention all the accommodation only companies (theres around 15 or more of these!!)

 

If you want to find out if TC is the only op to use this property in the UK, all you need to do is look in the brochure, it will clearly state it in there (I would be very surprised if it doesn't) Or pm me and I will find out for you.

 

All correspondence should be going to the Bradford office too, thats is their HQ.

 

It could be that TC did not book these guys, then you have no complaint against them. It could be that they did book them..... should they tell them they cant go on holiday together to that hotel, should they dictate to them where and when they can go??

 

Of course its not a nice experience I'm sure and I'm sure I would complain too. I think to expect compensation is a little too much, though there is no harm in trying!

 

Heidi

[heidi1]

Hi, no I dont work for TC, I work for an independent Travel Agency.

 

If these guys were British then its plain for all to see that TC did book these guys.

 

You are in a difficult position now because TC could argue the point that they cannot or will not refuse a holiday to people just because they are a large group. Group booking are very lucrative for any booking agent.

 

The rugby players more than likely booked through an agency rather than through TC direct (which you may or may not have done), and of course is this is the case, then the agent will have had no way of knowing any different.

 

You are right in what you say, you dont ask you dont get!! I hope you get something back from them. I also think to a point that TC should take some responsibility for the behaviour of the customers, if theyare behaving in a manner that is upsetting other poeple, then that is not on in my book. I have stayed in places where similar things have happened and people (the culprits) have been moved out of accommodation, and not re-accommodated elsewhere.

 

I'm sorry I'm not much help on this one! I just want you to understand the arguements you may come up against so you can prepare yourself with and even better comeback!!

 

As far as other issues you have, I would continue your complaint, theres no harm in trying!

 

Heidi

[heidi1]

Hi,

 

Any news on this? Sorry I dont know the statistics with TC defence of conceding!! Not much help am I!!

 

Heidi