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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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automatically unfair - unfair dissmisal


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I think that I've found a case that might help you.

 

But before I raise your hopes, can you confirm that all 3 of the following apply to your particular circumstances?

Let's do this step by step because whether, or not, the case helps you depends on a very precise series of events.

 

Step 1.

1. You had worked without a break for 5 hours 31 minutes.

2. You were asked to continue working in order to complete a (or another) task.

3. At that time you clearly stated that if you continued working without a break until the task was completed your working period on that day would be over 6 hours.

 

Are these 3 statements an accurate account of the first part of your dispute?

Can you prove this? i.e. Do the documents of the disciplinary/dismissal/appeal confirm that these 3 things happened in that order?

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Step 2.

What was the response when you said that continuing to work would take you over 6 working hours that day?

a) No it won't, you'll be finished before 6 hours.

b) Take a break now (at 5 hours 31 minutes) then continue until the task is finished.

c) Even though the working period will be over 6 hours, finish the task then take your break after you leave at the end of the shift.

d) Something else.. If so, what?

 

Were you given any reason in justification of the response?

Can you prove that you received the response that you claim?

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Step 3. (please be patient)

1. After they said c you refused to carry on working because, as you had said immediately before, this would mean that you would have to work for more than 6 hours without a break.

Is this correct?

 

2. If you had carried on working until the task was finished; would you have remained at the workplace for the duration of your break at the end?

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OK, so you refused to carry on working.(?)

Step 4

What did they say at the time you refused?

 

a) Fine, take off then (or words to that effect).

b) Alright, you can take a break now then carry on working.

c) We'll deal with you tomorrow...

d) Nothing, I just told them I wasn't going to continue without a break and walked out.

e) Nothing, I didn't tell them I was refusing to carry on working, I just left.

f) Something else. If so, what?

 

Yes, contributory conduct can be taken into account in an automatically unfair dismissal.

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For now, forget about what had been said on any earlier discussions about breaks.

At the moment I'm not concerned with whether you took a break or whether you were entitled to a break.

I just want to make sure that you made your position clear on the relevant day.

 

So, on the date in question, after you'd worked for 5 hours and 31 minutes did, you actually say to whoever was in charge on that day something that has the same meaning as, " I won't carry on working until after I've had a break" ?

Yes or No?

 

I'm trying to definitely establish that, on that particular occasion, you either refused to do something, or you said that you would refuse to do something unless....

 

Because if you just said the job wasn't finished and left the case I found won't help you.

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OK, the case won't help you as you didn't make your position clear to your employer at the time.

I'm afraid that, if anything, it shows how you'll be likely to lose your claim.

I'll post it anyway though, in case it can be of help to someone else.

 

http://www.bailii.org/uk/cases/UKEAT/2012/0464_11_0302.html

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