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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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If he has no certificate, he cannot seize goods, so all levies and associated fees applied by him are void, and the council are in the doo doo due to vocarious jopint and several liability with and for Chandlers "bailiff"

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Statutory rules governing the process of levying distress for rent are not applicable to distress for rates and council tax or for taxes or under the summary jurisdiction.

See the Non-Domestic Rating (Collection and Enforcement) (Local Lists) Regulations 1989, SI 1989/1058, reg 14 (as amended);

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  • 1 month later...

So high all, been a bit of a delay updating. So I have had responses from council and court. He is registered so that clears that up.

The council sent me a long paper letter via snail mail and seem to have given up on email. It basically confirms everything I have said about dates and times charges etc and then concludes that nothing wrong was done and I should return the attached income expenditure form and he will broker a deal with chandlers on my behalf.

 

So, is that it? or what next?

 

I will send the form and make an arrangement to pay the outstanding council tax, but nothing is said about paying the fees.

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So I sent this to the council:

I have read through your response and feel that it is much the same as a I have stated to you regarding events times and charges albeit a few details. Instead of resolution to a complaint it reads more as a statement from the bailiff.

 

 

You have not covered the point of the complaint that a £250 attending to remove fee was charged on the same visit as a £57 Levy fee was charged. This is as far as I am aware is not procedure or lawful. A removal fee cannot be charged on the same visit as levy fee. A removal fee can be charged when he returns after levy to remove goods.

 

 

Please could you investigate these points? These are the main points of my complaint and I dont feel these have been covered or resolved.

This was the response I got:

I have reviewed the Council Tax regulations and I cannot find any regulation that prevents the two fees being charged during the same visit. A Levy has to be undertaken before a fee for “an attendance with a view to remove goods” can be charged, but nothing preventing this being at the same visit.

So what next? Any advice? or is my complaint dead in the water?

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Your council don't seem to know how to interpret the law with any consideration to logic.

 

© For one attendance with a vehicle with a view to the removal of goods (where, following the levy, goods are not removed):

Reasonable costs and fees incurred

 

How did the bailiff (with any credibility) have a view to removing goods when he had no idea what (if any) would be available to take. Clairvoyant was he?

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Your council don't seem to know how to interpret the law with any consideration to logic.

 

 

 

How did the bailiff (with any credibility) have a view to removing goods when he had no idea what (if any) would be available to take. Clairvoyant was he?

 

Thanks Outlawla, I see this and understand but I get the feeling the council either havent got a clue or are pretending they dont in the hope I will believe them!

 

Has any one got a simple plain english way of putting this that they cannot ignore?

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I am about to respond to the council with this:

Thank you for your reply.

I refer to my original email and complaint.

 

I believe the Levy and attendance fee issued on the same visit to be unlawful:

Most bailiff fees are set in legislation when a fee can be charged is also set in legislation

 

A Bailiff attends to levy your goods if he Does not get a levy he can charge a 1st visit fee only £24.50

bailiff makes a 2nd visit does not get a levy he can charge a 2nd visit fee only £18

 

no further fees can be added to the debt unless he levy goods no matter how many times calls

 

Bailiff attends the property and manages to get a levy on goods (car) on this visit he can charge a levy fee if a walking possessions agreement is signed he can charge a fee of £12 (levy fee is worked out on a sliding scale therefore depends on the amount of the debt )

 

there is no such fee as an attendance fee there is an attendance to remove fee that cant be charged the same day as the bailiff levy's goods (until the bailiff gets a levy he has no goods to remove )

 

The next fee following the levy would be the attendance to remove fee when the bailiff returns to remove the goods previous levied

Legislation states Reasonable costs and fees incurred

http://www.bexley.gov.uk/CHttpHandler.ashx?id=3028 &p=0

 

C: For one attendance with a vehicle with a

view to the removal of goods (where,

following the levy, goods are not

removed): Reasonable costs and fees incurred

Could you please explain how you believe that the levvying and charging for levvying and whilst on the same visit attending to remove and charging to remove be logical or legal?

 

Central London county court - Case No 8CL51015 - Anthony Culligan (Claimant) v 1. Jason Simkin & 2. Marstons (Defendants

 

 

2. The Fee Regulations provide for a distinction between the levying of distress and removal of goods. There is a gap between the two stages. The purpose of this "gap" is to allow the debtor to make payment of what is due after the first stage.

 

DJ Avent says at paragraph 50 of his Judgment:-

 

"Accordingly, in my judgment the bailiff should not and, as a matter of law cannot take any steps to remove goods until he has given the debtor a reasonable opportunity to pay what is due at the time of seizure.

 

Could you also now please advise me how to take my complaint to the LGO as I feel my complaint is not being understood or getting any closer to a final resolution.

 

Any changes needed or advice?

 

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This is what I finally sent:

Dear Mr Stevens,

Thank you for your reply.

 

I refer to my original email and complaint.

 

I believe the Levy and attendance fee issued on the same visit to be unlawful:

Most bailiff fees are set in legislation when a fee can be charged is also set in legislation

 

A Bailiff attends to levy your goods if he Does not get a levy he can charge a 1st visit fee only £24.50

bailiff makes a 2nd visit does not get a levy he can charge a 2nd visit fee only £18

 

no further fees can be added to the debt unless he levy goods no matter how many times calls

 

Bailiff attends the property and manages to get a levy on goods (car) on this visit he can charge a levy fee if a walking possessions agreement is signed he can charge a fee of £12 (levy fee is worked out on a sliding scale therefore depends on the amount of the debt )

 

there is no such fee as an attendance fee there is an attendance to remove fee that cant be charged the same day as the bailiff levy's goods (until the bailiff gets a levy he has no goods to remove )

 

The next fee following the levy would be the attendance to remove fee when the bailiff returns to remove the goods previous levied

Legislation states Reasonable costs and fees incurred

http://www.bexley.gov.uk/CHttpHandler.ashx?id=3028 &p=0

 

C: For one attendance with a vehicle with a

view to the removal of goods (where,

following the levy, goods are not

removed): Reasonable costs and fees incurred

Could you please explain how you believe that the levvying and charging for levvying and whilst on the same visit attending to remove and charging to remove be logical or legal? Simply put, he has either attended to levy or he has attended to remove goods he has previously levied upon, he cannot attend to do both and charge for both.

 

Central London county court - Case No 8CL51015 - Anthony Culligan (Claimant) v 1. Jason Simkin & 2. Marstons (Defendants

 

 

2. The Fee Regulations provide for a distinction between the levying of distress and removal of goods. There is a gap between the two stages. The purpose of this "gap" is to allow the debtor to make payment of what is due after the first stage.

 

DJ Avent says at paragraph 50 of his Judgment:-

 

"Accordingly, in my judgment the bailiff should not and, as a matter of law cannot take any steps to remove goods until he has given the debtor a reasonable opportunity to pay what is due at the time of seizure.

 

Could you also now please advise me how to take my complaint to the LGO as I feel my complaint is not being understood or getting any closer to a final resolution.

 

Furthermore I request that you now escalate this complaint to the CEO of the council and confirm this by copying him in your response.

 

Regards

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It should rattle their cage at least, they may decide to look more closely at their appointed agents if they stop to look properly at what they have charged in your case.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I had a response to my email:

 

I would confirm that I am asking for this matter to be registered as stage 3 complaint. I have copied in the Chief Executive’s Personal Assistant to this email. We will review the matters you raise and advise you of your appeal rights and contact details for the Local Government Ombudsman in our response.

Short and sweet!

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