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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Another Kwik Fit tale


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Hi,

 

Just a tale to tell re Kwick Fit.

 

I have passed my old ford focus onto my daughter for uni transport.

 

Brilliant car..now with over 200,000 miles on and still going strong. Just to put into context.

 

The car passed an MOT in Jan (5 months ago) , has almost new tyres and had the front brakes changed with new discs and pads/fluid at the same time as the service.

 

However some 10,000 miles later the rear brake drums and shoes now need replacement , the hand brake adjustment having reached it's limit.

 

I went to my local Kwick Fit for a quote.

 

I asked at the reception for a quote for replacement rear brake drums and brake shoes. I understand the work that needs completing for this including pressing in of new rear wheel bearings into the hubs that often need replacing once the drums are taken off. Lock washers, new hub nut, etc...

 

I had priced the parts up with the local ford dealer who couldn’t do the work until next week. Local Ford garage labour rates are lower with FORD fixed menu serving for rear brake replacement for disc/drum and pads/shoes (both sides) atunder £200 including all parts/labour and VAT !!!!

 

The Kwick Fit receptionist/manager kept saying that I needed to have the whole car checked over before they would do any work.

 

I said that I just wanted a quote for new rear brake drums and new rear shoes, hub bearing, lock washer etc...

 

I was told I would need the brake fluid changed although I told him it had only been done in Jan (5 months ago)...

 

I again asked for a quote to just change the rear brake drums and brake shoes..

 

He then told me it would be £398 + VAT !

 

Now I thought this was excessive as all the parts are available ..2 x brake drums, 2 x sets of brake shoes, 2 x new lock nuts and washers, 2 x brake fitting kit for under £100 for quality parts and under £120 for Ford OE parts.

 

It appeared that Kwick Fit are either paying more than anyone else for parts or charging me over £250 for fitting... !

 

I was not impressed and the demeanour of the staff did give me the feeling that I was about to get ripped off big time.

 

I asked the manager to tell me the price again and asked why it was so expensive when I could get the Ford OE parts cheaper and Ford could do the work for almost half the price !

 

I then got a spiel about this included the free brake test and lifetime warrantee.

 

I politely replied that the quote seemed very excessive and I'd rather wait for Ford to do the work at half the price.

 

I have given Kwick Fit feedback via their web site and then found all the other info re customer complaints and I'm very glad I didn’t let them start work on the car as I suspect I would have been pressured to have unessasairy work carried out !

Edited by citizenB
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Seems slightly excessive but putting it into perspective, I went to have my zafira fixed at Vauxhall pentagon, clutch and associated bits bill came to just over £1000, they revised the bill to about £750 after I quoted "fixed price repairs" and what they cost.

In reality there would not be the big difference you see without the fixed prices.

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I then got a spiel about this included the free brake test and lifetime warrantee.

 

Not exactly free if you are being charged 50% more for the work ?

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