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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dierective 93.13 (the basis of UTCCR) and the courts


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I sent the following FOI request to the courts

 

Freedom Of Information Act

 

Dear sir/madam

Under the Freedom of Information act I would like to request the following information: -

• How many cases involving alleged unfair bank charges have been raised since January 2006?

• How many of those cases are in a status of “stayed” ?

 

Under directive 93/13 (UTTCR in the UK) and settled law (C-240/98 Océano Grupo Editorial, copy enclosed) the court has a duty to protect the consumer from unfair terms and conditions by raising its own motion (i.e. effectively, a case of its own) to test the fairness (for any reason) of such terms even if it is not raised by the consumer.

 

• Do the courts recognise that they have such a duty?

• In how many cases did the courts perform this duty?

• In how many currently stayed cases will the courts be performing this duty?

 

For example: -

 

Schedule 2 of the UTCCR has a non-exhaustive list of terms which may be considered unfair.

 

1. terms which have the OBJECT or EFFECT of –

 

(d). Permitting the seller or supplier to retain sums paid by the consumer where the latter decides not to conclude or perform the contract, without providing for the consumer to receive compensation of an equivalent amount from the seller or supplier where the latter is the party cancelling the contract.

 

Given that the banks have made no provision for the consumer to charge the bank when its own errors have caused an account to go overdrawn then this is likely to be unfair.

 

 

[ATTACH]44644[/ATTACH]

Edited by rdm2006
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and here is the reply................

 

Freedom of Information Request

 

Thank you for your email request to the Ministry of Justice of 22 May 2013 in which you asked for:-

 

How many cases involving alleged unfair bank charges have been raised since January 2006.

• How many of those cases are in a status of “stayed”.

Under directive 93/13 (UTTCR in the UK) and settled law (C-240/98 Océano Grupo Editorial, copy enclosed) the court has a duty to protect the consumer from unfair terms and conditions by raising its own motion (i.e. effectively, a case of its own) to test the fairness (for any reason) of such terms even if it is not raised by the consumer.

• Do the courts recognise that they have such a duty.

• In how many cases did the courts perform this duty.

• In how many currently stayed cases will the courts be performing this duty.

 

Your request has been handled under the Freedom of Information Act 2000 (FOIA).

 

Your request has been passed to me as I have responsibility for answering requests which relate to data in Her Majesty’s Courts and Tribunals Service (HMCTS). HMCTS is an executive agency of the MoJ and is responsible for the administration of the magistrates' courts, Crown Court centres, county courts, the High Court, Court of Appeal and Tribunals in England and Wales and non-devolved Tribunals in Scotland and Northern Ireland.

 

I can confirm that HMCTS does hold some of this information. However, because the cost of complying with your request would exceed the limit set by the Freedom of Information Act, on this occasion I'm afraid I will not be taking your request further. In this letter I explain why that is the case.

 

The law allows us to decline to answer FOI requests when we estimate it would cost us more than £600 (equivalent to 3½ working days’ worth of work, calculated at £25 per hour) to identify, locate, extract, and then provide the information that has been asked for.

 

Our central database has no category of unfair bank charges and so we have searched for all County Court cases where the defendant is one of a number of major banks. Also, I am not able to tell how many of those cases are currently in a status of “stayed”. In order to provide you with the information that you require would involve examining the contents of over 37000 case files, determining how many of those relate to unfair bank charges and then further identifying how many of those cases are currently in a status of “stayed”. The information would then have to be collated.

 

Based on 10 minutes per case to identify those files, retrieve them and collate the data we could compile approximately 156 cases in 3 ½ days.

 

However, outside of the Act and on a discretionary basis, I can tell you that :-

 

• A search of cases where the defendant is one of a number of major banks for the period 2006-2012 has shown over 105000, more than half of which were issued in 2007.

• Your final three questions do not fall under the Freedom of Information regime. It may be helpful if I explain that the Freedom of Information Act (2000) gives individuals and organisations the right of access to all types of recorded information held, at the time the request is received, by public authorities such as the Ministry of Justice (MoJ). Section 84 of the Act states that in order for a request for information to be handled as a Freedom of Information (FOI) request, it must be for recorded information. For example, a Freedom of Information request would be for a copy of a policy, rather than an explanation as to why we have that policy in place. On occasion, the Ministry of Justice receives requests that do not ask for recorded information, but ask more general questions about, for example, a policy, opinion or a decision. However, to offer advice and assistance, I can point you to the HMCTS Civil and Family Business Support Team who may be able to answer or address your query.

Their email address is Civil&Familyxxxxxxxxxxxxxxxxxxxxxxxxxx

 

If you refined your request by asking for a period of approximately three months it may come within the cost limit, but may be exempt under one of the qualified exemptions.

 

You can find out more about Section 12(1) by reading the extract from the Act and some guidance points we consider when applying this exemption, attached at the end of this letter.

 

You can also find more information by reading the full text of the Act, available at xxxxxxxxxxxxxxxxxxxxx

 

The full text of the FOIA is available at http://www.legislation.gov.uk/ukpga/2000/36/contents and further guidance can be found at http://www.justice.gov.uk/guidance/freedom-of-information.htm.

 

I am sorry that on this occasion I have not been able to answer you request. You have the right to appeal our decision if you think it is incorrect. Details can be found in the ‘How to Appeal’ section attached at the end of this letter.

 

Disclosure Log

 

You can also view information that the Ministry of Justice has disclosed in response to previous Freedom of Information requests. Responses are anonymised and published on our on-line disclosure log which can be found on the MoJ website:

http://www.justice.gov.uk/information-access-rights/foi-requests/latest-moj-disclosure-log

 

The published information is categorised by subject area and in alphabetical order.

 

Yours sincerely,

 

Make of that what you will ?????????????????????

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