Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Collectica /DVLA car tax penalty


Tefkab80
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4040 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all

 

I'm new here so apologies if this is in the wrong forum...

 

I was late paying my car tax a while ago, by quite a long way. I set up reminders on my phone/laptop for all this stuff, insurance, tax, mot etc, so I'm never late. I had an issue where I lost all that data and had to put it back in manually, only I forgot the car tax reminder.

 

As soon as I realised I bought new tax immediately, but it was two months before I realised it was out of date, a genuine mistake. About two months later I received a letter from Collectica saying I owed them £80; £40 for a 'Late Payment Penalty' and another £40 for not paying the Late Payment fine, if that makes sense.

 

I contacted DVLA and they tell me I was sent the Late Payment notice, but I never received it. I live about a mile away from an address which is very similar to mine, and we occasionally get each other's mail, so I can only asssume this happened as I never got that letter.

 

So I tried to contact Collectica and they are almost impossible to speak to, unless you want to pay. I don't agree that I should pay the £80 but I have paid £40 as it was my mistake in the first place.

 

Collectica keep sending me threatening letters, they really are quite horrendous and I'm pretty thick-skinned. The latest one threatens bankruptcy, CCJs, etc. In the meantime I have written to both them and DVLA. I wrote to DVLA 3 weeks ago asking them to intervene and suspend Collectica's activity. I called DVLA today to chase this as I am still getting letters from Collectica. DVLA tell me they never received my letter. I have written to Collectica and they did not acknowledge the content of my letter, just my payment.

 

I have written again today to both, the DVLA letter has gone by registered post this time. I think it's ironic that this all started with a lost letter, and mine to them has also been 'lost'. Their postal system maybe doesn't work as well as it should?

 

My question is this... What can Collectica actually do regarding this £40 even though I'm doing my best to contact both agencies involved. The possible outcomes are quite scary according to their letters and I'm cacking myself that I might come home one day to find my car clamped, or have people turning up at my door demanding payment. Has anyone had this situation before? I searched on Collectica and while there are many posts about them I can't find anything that fits my scenario.

 

Thanks in advance.

Link to post
Share on other sites

  • 1 month later...

Just a quick update on this...

 

I wrote twice to DVLA and they eventually sent me a dispute form asking me to tell them why I didn't think I should be paying the fine, even though I'd sent two letters describing the situation. The day after I got the form I was sent another letter telling me my dispute had been rejected so I had to pay the extra £40. It also said on the form to call a number if I had any questions. So I called it to ask why they'd rejected my claim even though I hadn't even filled the form in yet!

 

I spoke to a total idiot who had all my details up on the system and told me my reason for not paying the fine wasn't a valid one. It was TOTALLY the wrong information and he wouldn't accept that they had put the wrong details into their system. He said I had to pay it and that was that. I might still make a complaint about him actually, it was worrying that he had just judged me on what was on front of him on a screen.

 

So I sent the dispute form off anyway, detailing all this, and got a reply back yesterday saying I don't have to pay it!

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...