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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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welcome/lowell


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Hi everyone

 

first of all i have tried to look through the welcome finance posts but cant find exactly what i'm looking for.

 

I had a loan with welcome many years back (2003) and ive not paid anything since 2007 when i lost my job.

 

Up until then i had paid over £7500 for an initial £5000 loan and

 

i last spoke to them on the phone in 2009 when they said i still owed over £4000.

 

I recently checked my credit report with experian and welcome have entered a 6 evry month for over 5 years (no default entered) up until last month,

 

it now says balance £0 and above it says DEBT ASSIGNED TO CAIS MEMBER.

 

I have now started receiving letters from Lowell Portfolio asking for the £4000.

 

So i need to know firstly if i can do anything about Welcome not defaulting my account thus making it almost SB

and secondly can Lowell now start entering things on my credit report.

 

Any advice would be great thanks.

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Hi, there is a huge number of Welcome accounts that have never been defaulted, but that will not affect the debt becoming statute barred, how ever it does mean the ''live'' account stays on file. Lowell can can continue to up date at present.

Have Lowell up dated the CRA files yet, best to check again now. I suspect they may default the account as on the date they aquired the debt, if so this can be challenged as unfair.

 

When exactly was the last oayment made to Welcome?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Hi andy I was thinking that it might well be a good idea to Make a Subject Access Request under the Data Protection Act 1998 to get Welcome (which now trades only to recover the OS debt) to provide ALL the data they hold on the account, their ''paperwork'' has always left a lot to be desired!!

 

SAR requires a £10 statutory fee, and they have 40 days to comply, use the template from the CAG library, address it to the Data Controller at Welcome.

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Lowell are famous for buying debts that are either Statute Barred or nearing so.

I get letters from time to time from 1st credit for an old bank account i had well over 10 years ago chasing me for an amount which was all charges, i assume Lowell are similar to 1st credit so i shall file all their letters in exactly the same place!

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Point is that bank account is almost certainly statute barred, but until you tell 1st Crud that it is SB and you are not paying they'll carry on sending letters.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Right ok ive just signed up to noddle and a couple of things have shown up with the welcome account. According to welcome my starting balance on 30/06/03 was £7124 with monthly payments of £170, despite me definately not paying since May 2007 at the latest they have me as upto date up until December 2007- at £170 a month since June 2003 that would mean i had paid £9180 back, yet according to the credit report i still owed £4155! Anyway the account now says settled with a £0 balance and Lowell have not entered anything. I should be getting my Experian report next week so i'll see if thats different. Also the address for the welcome account was wrong, not sure if that matters or not.

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Emm Noddle is not always up to date I'm afraid, the entry is showing actual or notional payments??

When you get the new report please podt upa suitably redacted copy.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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