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    • Funnily enough the ad is still available online Range Rover 4.4 SDV8 Autobiography LWB Previously Sold | Clinkard Performance Cars WWW.CLINKARDCARS.CO.UK Performance, Prestigious and Specialist cars Dealers in Romsey, Hampshire but the autotrader version isn't which was probably slightly different potentially with more information. Reported to FOS over the phone but essentially gave them the same information I've stated here, updating them that I'm paying for a car I haven't had for nearly a month now etc I'll certainly come back with an update. Fingers crossed they will realise it's not worth taking to court. So the inspection among other things found a hairline crack across a load bearing section of the chasis which at the minute to the naked eye looks tiny but could turn out to be catastrophic and has had some filler chucked on top of it but we'll see what Clinkards inspection comes back with. Distance wise I believe they're around 165-170 miles away from me. Also I'm sure many people will have PCP agreements as it's the most common way to buy cars under 5 years old but they just forgotten the terminology or name for it. Pay deposit, choose a length then pay the difference between value today and guaranteed future value at the end of that agreed term   Whole experience has scarred me and moving forward I'd be tempted to pay for a pre purchase inspection myself because these guys are bigggg traders with a lot of top end cars. I just hope they don't make any more silly offers
    • Strange final response. They say that they are still investigating but they are giving you their final response anyway. Seems like a load of nonsense. Have you got a copy of what you then sent to the ombudsman? Anyway, for the moment although would like to know – it really is all for curiosity because as you have put it into the hands of the ombudsman it's probably not worth doing anything more until you have a reply. I would suggest that when you decide to spend this kind of money in future on a used car, that you understand exactly what your rights are before you make the purchase. When you buy anything – and maybe especially used car you should realise that you aren't only paying for the car, you are also paying for a bundle of consumer obligations which are intended to bind the dealer. You are paying for a vehicle which is of satisfactory quality and remains that way for a reasonable period of time and you are paying for any defects which emerge to be addressed and repaired at the expense of the dealer. We've already pointed out that by purchasing the warranty, they have effectively persuaded you to pay for something for which you have already paid. Very decent of you not to want to cause trouble in respect of defects which manifested themselves within the first few weeks. I have no idea why. For £78,000…. This you say that they were age-related problems – that is still no reason why those defects should have been there or why the dealer should not have been responsible for them. It seems to me that you have a clear case against the dealer/the finance company. We don't have many or any PCP purchases on this forum. However, it seems to me that the finance company is probably responsible for the condition of the vehicle because effectively you have bought it from them and to that extent it should be the same as HP. With a hire purchase agreement, it is as if you bought the vehicle directly from the finance company not from the dealer and it is the finance company which bears all the consumer obligations. I think the only thing you can do is to monitor the situation. Update us when you hear from the financial ombudsman and if you need to take the matter to court then we will help you. In principle it should be straightforward – but certainly there is a risk of a serious bill for costs if you lose. I don't see you losing. Did you say somewhere that the report suggested that the vehicle was unroadworthy? Have you got the advertisement for the vehicle? Does it make claims for the vehicle which are clearly untrue? And by the way, four hours away from you is what kind of distance? Have you read our used car guide? Have you looked at the video?
    • there's one in this thread.. i wonder if its the same, they seem to be identical regardless each time we have a thread with one Vehicle Control Services Privacy Notice, Brooke Retail Car Park, HA4 0LN - Private Land Parking Enforcement - Consumer Action Group  
    • It was really this daft Privacy Notice we were after, but no worries, I'm 99% sure it doesn't count as a NTD otherwise in his letter Simple Simon wouldn't have offered the discount of paying £60 instead of £100. Apologies for jumping the gun earlier. It's a pity your friend paid.  It's neither here nor there if Excel would back down or not.  They are not some statutory authority.  They're just a cowboy private company.  The only way she could have been forced to pay is if a judge had ruled against her in a court hearing, which is highly unlikely given she could have proved to have been elsewhere. I see her "offence" was in May 2023 so logically Excel and their signs were there by then.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Can someone please give me some advice before I lose the will to live,

 

Friday I came home to find a 24 hour notice pushed through my door from Jacobs Bailiffs basically stating that they came to removed goods from the property to cover costs, balance due £362.04 plus costs.

 

I'm in a pickle and have no idea how to handle this because the whole affair has been complicated due to divorce, repossession and the ex husband going bankrupt!!

 

I am currently being charged for council tax owed on an empty property from November 2011 to November 2012, I have been in contact with the local council regarding the situation as I have not lived at the address since Feb 2011 due to moving back in with parents as husband was having an affair, provided the council every step of the way about me leaving and providing them with new address, ex husband claimed single person discount for the address in question. However I received a council tax bill addressed to both myself and ex husband who has never lived with me at the new address, rang the council to explain that I had left in Feb 2011 and was going through a divorce only to be told that they had visited the address and the property was vacant, ex husband had done a runner and not said anything, anyway to cut a long story short, I disputed the amount only to be told that I was still liable because I was a joint owner of the property, I explained that the property had been repossessed in Sept 2012, they asked for me to send them all the details which I did, In the meantime they passed the debt onto Jacobs, I phoned Jacobs to explain that it was in dispute as the property had been repossessed and explained that I was going to be dealing with local council, nothing more heard from Jacobs, local council said that they would take the debt back from Jacobs and once the council tax bill was amended they would send me out an updated council tax bill and due to my circumstances we could come to an arrangement, all of this was happened in January 2013, since then I have not heard from local council, Jacobs wrote to me last week, So I rang them and they admitted that the account was on Hold with the local council and to give them a ring to obtain an updated outstanding amount, I am still waiting for the council to respond with an updated figure and bill, Jacobs informed me by letter that the outstanding amount was £337.54 the notice posted through my door was for £362.04 plus costs, I have contacted the bailiff via the mobile number to query the amount but straight to voicemail, left a message and no reply from him, and they did not visit on saturday! oh and the ex husband has declared himself bankrupt .. leaving all debts on my freakin doorstep!

 

I am happy to pay the amount owed, however I am a single parent working full time and only just manage to break even every month, I was hoping to have a payment plan with the council once they had sent me an updated council tax bill.

 

Please help Im not sure what to do next, I dont want them turning up at the house, i dont finish work till 5.00pm and my son will be in alone when he gets home from school.

 

Any suggestions please would be greatly appreciated Thanks

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The 24 hour removal notice is a standard letter they could only remove anything outside of value

 

There is no right of entry for the bailiffs no locksmith no prison no nothing

 

If you have a car you need to prevent them getting a levy on it leaving it on the drive is a open invitation

You do not need to deal with the bailiffs

deal with the council

 

keep things in writing you would not be liable if property was repossessed

Keep off the phone unless you can record the calls

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If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Thank you for your reply.

 

I do not have a car, but if they like they can take a rusty old pushbike and some broken garden furniture, saves me a trip to tip!

 

On a serious note, I will be contacting the council again tomorrow to see if they can come to an arrangement and I will not be contacting Jacob's again!

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When you contact the council i expect you may get the reply "nothing we can do it is in the hands of the bailiffs and to contact them"

 

They are wrong you may do better writing to them copy in local MP and councilors

 

Something is not right with the liability if the property was repossessed

Keep bailiffs out don't open door for them if need be

 

Bailiff with no levy can do very little apart from give up on it and hand it back to the council

Remember bailiffs lie all they have is a liability order no warrant or court order or whatever they call it

 

Never trust a bailiff and remember they lie:-)

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Are you supposed to get a copy of the liability order or a letter from Local Council to say that they have instructed bailiffs to attend your property, because I have never received a copy of either?

 

I wouldn't mind but they don't seem to take in the fact I'm already a struggling single parent through no fault of my own

 

I am going to pay regular amounts online direct to the council, and what do i do about the costs from jacobs, they havent even mentioned what those are? how can the amount just go up and up?

 

Honestly its bad enough that I have to face the repossession costs and shortfall of mortgage plus all the interests and god knows what else on my own, without this going on as well.

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bailiff costs are capped £24.50 first visit and £18.00 second visit and that is it..............

 

Unless you make arrangements with them to pay as they will insist on coming into your home to make a list of goods

 

And set payments high more than you can afford "either that or i take the stuff now"

once you fall behind or a day late or 1 penny short

Van attendance fee £150-£200

Payment fees will go on that as well

 

You need to get the dates the council are claiming for if you did not have the property then they are trying it on the council make lots of mistakes but will never admit to them

 

Formal complaint time if they do not resolve the issues on to the ombudsman(LGO)

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Thank you

 

I will not be coming to arrangement with Jacobs, I will however be continuing to pay the local council online, so charges should just be 2 amounts.

 

I will be requesting the dates and amounts from council, so that I can find out what I am and am not liable for.

 

I will be raising a complaint

 

Thanks for you advice, I will keep you updated

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If the Council have yet to amend your bill and have agreed to enter into repayment plan when they do so, then the liability order must be cancelled and you cannot be held to any bailiff fees administered to the account. I think it would be of benefit to you to start chasing their tails?

 

WD

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