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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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cindytc.v. lloydstsb ***WON***


cindytc
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almost ready to file for court using mcol only one thing i need to ask the breakdown of charges do i send a new one including the intrest at this stage to lloyds and the courts please help i am nervous

cindy:lol:tc v lloydstsb:mad:

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Don't panic!:) Make sure you use the correct MCOL template from the templates library, then send 2 copies of your schedule of charges to the court. Heres a cover letter -

 

(YOUR ADDRESS)

 

 

 

The Court Manager

Money Claim Online

Northampton County Court

21-27 St Katherine’s Street

Northampton

NN1 2LH

 

(DATE)

 

Dear Sir/Madam

 

(YOU) –v- (BANK)

Claim No: ********

 

I have today requested the issue of a County Court claim via the Moneyclaim online service, details as above.

 

Please find enclosed a schedule of the money taken from me by the defendant bank by way of charges, along with interest claimed at the annual rate of 8% pursuant to section 69 of the County Court Act. The interest in addition to the amount in charges equates to the total amount of my claim, namely £(AMOUNT).

 

I respectfully request that the enclosed schedule should be attached with the particulars of my claim.

 

 

Yours Faithfully

 

(YOU)

and yes, you do include the 8% interest at this stage.

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Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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  • 4 weeks later...

had a letter from lloyds 2day offering me a good will gesture of £750.00 just checking that i send them a letter stating that i will accept this but only as part payment and that i will continue with court proceedings

should i refrain from spending any of this money

i have not started with mcol yet with christmas you know what its like i jest didnt have the money to pay the court fees

cindy:lol:tc v lloydstsb:mad:

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Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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If you want to make it simple take the most recent charges off up to the value of £750 and you'll have to take the interest off of those charges too.

 

What you could do though if you wanted to still claim all the interest, is divide 750 by the number of charges that you have. This will give you a figure which you can then subtract from each charge.

 

That way the £750 is deducted as a proportion of each charge, rather than as whole charges.

 

You could then still claim all the 8% interest on the total before the £750 refund up untill the date you received it. Thereafter you would calculate your daily rate from the new total after the refund.

Please remember to DONATE! Help CAG keep up the fight!

 

 

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I Have Now Sent Mcol And Got My Case No I Have Printed My Schedule Of Charges I Send Them To Court Now For Them To Put In My Case File Dont I Do I Need To Send Anything To Lloyds Or Just Wait I Dont Think I Could Be Doing This Without All Your Help Thanks

cindy:lol:tc v lloydstsb:mad:

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Send 2 copies of your schedule of charges, clearly marked with your claim no. + a brief covering letter asking for them to be filed with your claim to:

 

The Court Manager,

Money Claim Online

Northampton County Court

21-27 St. Katharine's Street

Northampton

NN1 2LH

 

Dear Sir/Madam

 

(Your Name) –v- (Bank)

Claim No: ********

Date Issued: xx/xx/xx

 

Please find enclosed a schedule of penalty charges taken from me by the defendant, along with interest claimed at the annual rate of 8% pursuant to section 69 of the County Court Act. The interest in addition to the amount in charges equates to the total amount of my claim, namely £(AMOUNT).

 

I respectfully request that the enclosed schedule should be attached to the particulars of my claim.

Yours sincerely,

 

Wait until you receive the Notice of Acknowledgement (not the Notice of Issue) from the court and then send a copy to the bank’s solicitors, since they are the ones who will now be dealing with your claim

 

Dear Sir,

 

(Your Name) -v- (Bank)

Claim No: ********

Date Issued: xx/xx/xx

 

 

Please find enclosed a copy of my schedule of charges relating to the above claim.

 

Yours sincerely,

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i m now prepering my court bundle what do i put in for the section correspondence is it names addresses case no etc also the section for statemens do i copy the print out lloyds sent me as i have not got six years statements

cindy:lol:tc v lloydstsb:mad:

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Cindytc, you are keen preparing your trial bundle already, the next stage for you should be Allocation Questionnaires (after you receive the defence).

 

I recommend to speed things up that you complete the AQ as per the new strategy below, I did but do not know the outcome as yet.

 

http://www.consumeractiongroup.co.uk/forum/general/53570-new-strategy-allocation-questionaires.html

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/11644-allocation-questionnaires-guide-completion.html

 

I am sure someone will advise you on the bundle points, I have not got that far yet.

 

Stay with it.

If I have been helpful please click on my star and add a comment.

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As Guido said, your next stage is receiving their defence and with it an AQ.

 

Although it pays to be prepared, you won't need the bundle for quite a while, so I would'nt start printing anything of just yet.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Thank You Both Had My First Letter From Court This Mourning My Claim Was Sent To Lloyds And Will Be Deemed Served On 20th Jan Lloyds Have Till 3rd Feb To Reply Thanks Again For Your Support I Could Not Do This Without You

cindy:lol:tc v lloydstsb:mad:

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:lol: THANKS for all your support i would not be doing this if it wasnt for u lot. i recived conformation from the court this mourning so i must have done my mcol ok then:) . served on 20th jan lloyds got untill 3rd feb to file a defence thanks again u lot r gr8:grin:

cindy:lol:tc v lloydstsb:mad:

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  • 1 month later...

I prefer to use the electronic versions on this site as you can type them. You can complete in manuscript if your prefer.

 

Complete as my post 38.

If I have been helpful please click on my star and add a comment.

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The AQ is not revised as such, but there is a new strategy for completing section G, providing you have form N149. Have a good read of the threads I have linked in post 38 and all should become clear. If you cannot follow them today, the re-read tomorrow and then post up any specific questions.

If I have been helpful please click on my star and add a comment.

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yes i did read it all and i all ready had this prepaired i was just checking i was doing it correct in section g i put that i would like to propose the attatched draft be used and send them the proposed draft to be refferd to and used at the courts descretion

cindy:lol:tc v lloydstsb:mad:

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SECTION G :

The Claimant proposes the attached draft order for directions, for the courts due consideration. If ordered, the Claimant believes these directions will allow the overriding objectives to be furthered in that they will fully identify the most fundamental issues in dispute (as detailed below), and allow them to be assessed so that this claim may proceed justly and expeditiously.

 

- The crux upon which this claim rests is the true cost incurred by the Defendant as a result of the contractual breach from which its charges arise. If the Defendant cannot substantiate the cost of each charge as proportionate to its loss incurred, it has charged contractual penalties contrary to the UTCCR 1999 and common law principles established since the early 1900's.

 

- In the event that the Defendant's charges were accepted as being a fee for a service (which is denied), examination of its true costs is required to determine whether the price is reasonable as required by the Supply of Goods and Services Act 1982.

 

As the law relating to contractual penalties is long established, the Claimant believes the outstanding issues to be of fact. Accordingly, the Claimant respectfully requests that the claim be allocated to the small claims track, and estimates that the hearing of the claim should last no longer than one hour.

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This is good for section G:

'The Claimant proposes the attached draft order for directions, for the courts due consideration. If ordered, the Claimant believes these directions will allow the overriding objectives to be furthered in that they will fully identify the most fundamental issues in dispute (as detailed below), and allow them to be assessed so that this claim may proceed justly and expeditiously.

- The crux upon which this claim rests is the true cost incurred by the Defendant as a result of the contractual breach from which its charges arise. If the Defendant cannot substantiate the cost of each charge as proportionate to its loss incurred, it has charged contractual penalties contrary to the UTCCR 1999 and common law principles established since the early 1900's.

- In the event that the Defendant’s charges were accepted as being a fee for a service (which is denied), examination of its true costs is required to determine whether the price is reasonable as required by the Supply of Goods and Services Act 1982.

As the law relating to contractual penalties is long established, the Claimant believes the outstanding issues to be of fact. Accordingly, the Claimant respectfully requests that the claim be allocated to the small claims track, and estimates that the hearing of the claim should last no longer than one hour.'

If I have been helpful please click on my star and add a comment.

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Hmmmm.... I'm sure I can spot a few spelling mistakes in there...:D;)

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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