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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
    • quite honestly id email shiply CEO with that crime ref number and state you will be taking this to court, for the full sum of your losses, if it is not resolved ASAP. should that be necessary then i WILL be naming Shiply as the defendant. this can be avoided should the information upon whom the courier was and their current new company contact details, as the present is simply LONDON VIRTUAL OFFICES  is a company registered there and there's a bunch of other invisible companies so clearly just a mail address   
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Is going home early fraud? *Result*


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I am not an expert but have some experience of this. I am familiar with central Government policies and processes. LA are virtually the same. There are two distinct processes. One is a criminal investigation covered by the Police and Criminal Evidence Act (PCEA) and the other is misconduct under the LA policy and processes. To acquire material by the DPA utilising the PCEA the criteria they must satisfy that the enquiries they make are reasonable and proportionate in relation to the crime investigated. There is an Inspectorate body that inspect agencies entitled to use the clause which exempts them from the DPA in relation to criminal enquiries so they must keep a paper trail to justify that there was reasonable ground to suspect a criminal offence and that the enquiries made were reasonable and proportionate to the crime being investigated. In my view this would be laughable solely in relation to going home 30 minutes early. There are safeguards built into PACE to protect an individual's rights. If you are accusing someone of being suspected of fraud, theft etc then they are entitled a) to be advised of their rights under the law b) their right to have a solicitor. It doesn't seem this has happened at the time it is advised to your friend that going home half an hour early could be a fraud.

 

An enquiry could start off as a criminal enquiry and change to a misconduct charge but again the LA should have to be able to justify why they did this. Under DPA and the Freedom of Information Act (FOI) you can ask to see this paperwork involved including managers memo's etc. They cannot do this simply to use all the powers of criminal law whilst denying the individual of all the protection and safeguards afforded to them

 

For misconduct the process starts with charges be laid against the individual for misconduct to advise them of an enquiry taking place for whatever and it should refer to if the charge is misconduct or gross misconduct. The enquiry should be carried out in line with the laid down policy and procedure. Misconduct enquiries do not qualify for exemption under the DPA. Your rights are protected. You say that the LA is not going down the misconduct route but they haven't adhered to due process under criminal law in my view.

 

I am not sure if their own building access and cctv is covered by the DPA. I guess it would depend on whether is was agreed with the union that this was a management staff control system as well as a security system and I suspect that is unlikely. There are some people who think just because you provide information into the office for one purpose they can do what they like with it. They can't. They can only use it for the purpose given and would require specific authority from you to utilise it in another way. You can check this out with the Information Commissioners office about the allowed useage of the building access data and cctv in relation to DPA and misconduct enquiries.

 

At the moment I can't see that the LA is following any process at all. If someone accuses you of something I think you have the right to a fair and balanced hearing. It is amazing how many managers get amnesia when it comes to justifying their decision. As you hours are 40 a week find any other day where your friend left half an hour late, worked through lunchtime It doesn't even have to be in the same week where no overtime was claimed for. Also I would look for a colleague owho has been told on a previous occasion by a) the manager in question and b) any other manager to go home 30 mins early. Show it as normal practice. Was there particular circumstances that day ie bad weather, transport delays etc that would make it likely. I wouldn't bank on the manager not coming up with an excuse as to why they went home early so cctv footage of them going early won't actually help you unless it happens with them on a regular basis.

 

If your friend is a member of the Union rep but if I had not been charged either with misconduct or criminal (that really is a joke for 30 minutes) I would stick in a grievance. This is unacceptable, disproportionate behaviour from your management whose actions do not follow laid down policy and procedure (should be available in your office internal internet) that have deprived you of your rights and safeguards not only under the policy and procedure but also the law (your manager mentioned fraud).

 

There is nothing more likely to make someone ill than to be wrongly accused of something and unable to be heard by allowing them to put their own case forward. I think the threat of fraud was done because the manager may have realised they overstepped the mark and is trying to bully and intimidate your friend in order to justify their own actions. There is usually a time limit to put in grievances after the event usually about three months.

 

Get them to get a copy of the LA internal policy on misconduct, check the situation with the Informations commissioners office regarding CCTV/data access to the building with the Information Commissioners and then get them to speak to their Union rep. If they are not in a Union I guess they could speak to Citizens Advice or a community or on line solicitor where you don't have to pay. They should also do a note of events upto now and date and time that when they actually write the note. From now if anyone speaks to your friend on this matter get them to make a note of it in their diary, date and time the note to show it was written at the time. I would also always send an email along the lines of what I'm being told ie further to our conversation this morning I understand that you are saying blah blah blah. That gives the manager the opportunity to put it right but there is a paper trail in case there are any more bouts of managerial amnesia. Print off anything that supports their version of events and keep it. If policies or email have a security caveat make sure the document printed off is kept in the prescribed manner. ie in an sealed envelope or a double sealed envelope etc.

 

If the manager is using scare tactics and hasn't actually done anything except to justify their own action your friend might not not want to to escalate the situation only they can make the decision. Whatever your friend needs to think carefully about their next move because there is a problem here. Maybe the manager doesn't like them, why would you go to the trouble of getting some cctv for half an hour when they could have pulled your friend up without it and spoken to them about their hours and reminded them of their commitment and clarified any misunderstandings there might be around that.

 

There's no evidence here of any intent to deceive and the standard of proof for a criminal matter lis high and in a matter like this with a very very low chance of a success. You just wouldn't get a prosecutor to consider taking this to court. . Most people who pop off early intend to make it up by taking a shorter lunch break or something the next available opportunity or have worked 10 /15 or 20 mins over on previous occasions so consider it quid pro quo even when not strictly doing flexitime. If the employer did take action it would be probably internal in relation to breech of contract for their conditioned hours. Again being able to show occasions when your friend has worked over even just 5/10 mins would knock this on the head along with your friends understand that their manager had the authority to let them go early. Clearly this is not the case and I doubt any manager would be able to show what was in someone's mind when the went home. They would have great difficulty to do that it's much more likely to be seen as a breech of contract if they were to go that far but if they did I suspect there would be no staff left in the LA!

 

Whilst unpleasant I don't think your friend has much to worry about except maybe having fallen foul of some less than effective and perhaps even spineless management. The question is how they deal with this. Maybe ask HR for a move to a different area. They are actually in a much much stronger position than it might feel to them right now in regards to what has happened.

 

Hope this helps

Good luck

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Hi

Forgot to say the reason I would collect everything and make the enquiries is to keep all my options open and to protect myself. Whilst I would probably put in a grievance in these circumstance, in doing so, you change from being the victim to the aggressor so it is a decision only the person that this is happening to can make for themselves. Also colleagues may not want to get involved and don't always back up what they know to be the truth.

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You are entitled to have someone with you for a disciplinary meeting either a Union rep or 'a friend'. Usually a colleague. If you are the friend accompanying them then make sure you take notes of what is said during the meeting. I agree with Madari, your friend should argue swings and roundabouts but stick to what happened with the manager actually said it was okay. If there was a misunderstanding that's all it was. I can't understand why your manager would even go this far to a disciplinary. I would also mention this appears to be taking a sledgehammer to crack a nut and extremely heavy handed. If they think leaving 30 mins early is inappropriate, then a memo to all staff instead of singling your friend out would be more in line with the right thing to do and consideration of paying overtime when they leave 30 minutes late!

 

You didn't answer an earlier question by someone as to did your friend lie about going early when challenged. If they did just say they had felt intimidated but didn't feel they had done anything wrong, swings and roundabouts again.!

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