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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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sold item on Ebay, all went ok, but buyer is now suing me as it needs a service


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Hi,

i need some help,

 

i recently sold an expensive watch on ebay.

 

I wanted it collected in person with cash as didnt want any come backs.

 

It was as advertised with pics ect, also had it authenticated in writing.

 

i had 1 winning bid,

the chap asked if i could courier watch to him and he would transfer money into my bank account.

 

money got paid in ok and recorded delivery to him.

 

i thought everything was fine until i have just returned from working abroad and to my dismay i have a court letter saying that he is claiming £470

because the watch needed servicing ect.

Can he do this?

Thanks.

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Yes seems genuine? Will check tomorrow as only arrived back last night. Yes the watch was an expensive one. Think the situation might me getting serious as the latest letter says, you have not made payment under the judgement as you were ordered. The claiment has therefore asked for a warrant to be issued to the bailiff to seize my goods.

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As you haven't yet had time to check this out, that sounds a bit fast. You have 28 days to pay a court judgement and then further action can be taken.

 

Can you scan and post up these court papers. Is there a court summons among the mail sent when you were away ?

 

Can you put a timeline on ?

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How can i move into the legal section please?

 

Done already.

We could do with some help from you.

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Richard, can you start at the beginning with the date the sale was made and list all the letter/emails either through the post or through ebay. The dates are important so if you can also list the date the court summons was sent etc, that would help a lot.

 

You don't have to copy the text of the letters, just a prompt as 24th Jan complained the watch needed servicing.

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You need to set aside the CCJ, as you have been out of the country.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Thankyou unclebulgaria, how do i do that? Just tried your link but could not find the section i need. Thanks.

 

Click on Debt at the top of the screen, then look for legal issues folder.

We could do with some help from you.

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Got an N244 application notice. Will cost £80 but will go back to judge apparently and be heard again?

 

Yes you can apply for the set aside on the basis you were absent, but you would also need to say what the merits of your case were. Hence why questions have been raised.

 

Did you mention in the EBay advert anything about the condition of the watch and in particular servicing ? What were the particulars of the claim made against you, which concerned the condition of the watch or breach of the contract which they said you were responsible for ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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Yes i mentioned that it was in good condition, which it was. Took 6 digital photos and gave full description and stated on the advert that i wanted it collected in person as didnt want anything like this to happen. But i was persuaded to courier and bank transfer. So he has gone ahead and had the watch serviced and is now attempting to recover the cost from me. Even took it to a local dealer to make sure was original and that it was in full good working order, he gave me paper work to prove this.

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Yes i mentioned that it was in good condition, which it was. Took 6 digital photos and gave full description and stated on the advert that i wanted it collected in person as didnt want anything like this to happen. But i was persuaded to courier and bank transfer. So he has gone ahead and had the watch serviced and is now attempting to recover the cost from me. Even took it to a local dealer to make sure was original and that it was in full good working order, he gave me paper work to prove this.

 

So complete the set aside on the basis of your absence and of the above, paying the £80. Re the absence you will need to put the dates that you were out of the country and were therefore not aware of any claim. Re the service issue, you just need to enter that no reference was made to the watch having been serviced in the EBay advertisement or in any communication and that the court can be provided with written proof from a local watch dealer that the watch was in full good working order before the sale took place. You therefore request the original default judgement to be set aside.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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