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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

 

I sold my car on ebay to a person who I now believe to be a dealer who was posing as a private buyer.

 

I described the car as best as I could and said there was possibly an issue with smoke from the exhaust, but that I didn't know enough about cars to know if it was perhaps just normal for a deisel of its age.

 

So the dealer wins the aucton, comes down and inspects the car, they ask me to drive it round the corner and back, I actually drive them a bit further than that ( about 5 streets away).

 

They pay the money, try to take the whole V5 without anything being filled in (I managed to stop them) and they also sign a receipt saying the car was sold as seen.

 

Anyway they come back 30-40 mins later, although I was no longer home.

 

I get a text from them saying that I said the car was "snoke free" and that I have sold the car with a known fault and they want their money back.

 

I reply pointing out that smoke was mentioned in the ebay listing etc. and pointing out they inspected the car and had a test drive and found no fault.

 

The next day they come back and start banging at my door and asking me to come out and "sort it out man to man" and miming strangling me - I call the police, the police speak to him and he leaves.

 

I believe this constitutes "demanding money with menaces".

 

Now I've received a letter stating that the test drive was inadequate and that after barely 5 miles white smoke stared belching out of the exhaust indicating a probable collapse int the turbo charger.

 

I only have his word for this, and surely if the turbo charger has collapsed after he purchased it then I am not to liable.

 

The fact is that I descibed the car in great detail, going the extra mile to be honest, even putting in things I was unsure about (like the smoke) so that the bidders knew everything I did and could determine for themselves if there was a problem.

 

And as a dealer is he not meant to have a superior knowledge of cars and know if something is a likely problem.

 

The fact is the car sold for 500 less than the what car valuation for it being in poor condidtion.

 

He is demanding that I pay the money back by Monday, no later than 12.00 (he doesn't state if this is am or pm)

 

He also hasn't signed the letter (I am now wondering if he gave a false signature on the receipt)

 

He says if I don't pay that papers wth be lodged with his local small claims court (about 50 miles away) and has even given me a date that the hearing will take place on.

 

Would he be able to get a date before lodging papers with the court?

 

Would he be able to take it to his local court when I have no transport to get there?

 

Given that this is Friday he has only given me 3 days to pay - 2 of which are the weekend. Which gives me no time to even get legal advice.

 

Is this another attempt at demanding money with menaces, should I take it seriously, should I take it to the police?

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Ignore it all, theres nothing he can do if you described it accurately in the ad.

 

Apart that is from telling him that if he comes round your house again you will call the police immediately.

 

No he can't get a date this quickly for a court hearing.

 

If he does take you to court you can get the hearing held locally to you.

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make sure that you notify DVLA about the transfer so that it is not your responsibility if it is not taxed.

 

Keep all paperwork - including your eBay description and keep notes of any contact you have.

 

If he sues you, the case will be hear in your local court.

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Total bull about court.

 

I have done several as a claimant. Basically you file a claim; the court notifies the defendant and waits for a defence (28 days); court sends you the defence (another 28 days); claimant accepts, declines or part accepts the defence (another 28 days); court notifies defendant of reply and sets a court date (maybe 6 or 8 weeks hence) usually also recommending mediation. Typically this will all take 4 to 6 months.

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