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    • Just a typo change that I'd make for the last line. Maybe also add something that says "I assume you will be fully aware that you cannot rely on a clause of a contract that you do not produce."
    • Hello, Firstly, and most importantly I am sorry for your loss. I would go back to the bank with the death certificate and ask them to step in. Remind them firmly but politely that there is no limit for DD claims   Please let us know how you get on.
    • My wife is the named person to his bank account with him having Dementia being his daughter (I say named person she still is but he recently passed away and the deputyship application has now being stopped by the solicitor as it's no longer needed) We've only just got the Death Certificate so the bank will be the next step informing them. She went to the bank and explained the situation but even being his named person the bank said she didn't have the power to stop DD without any legal documents (virgin money) was the bank. She could have copies of bank statements that was about it.
    • I see you said you tried to stop the DD but it seems that didn't work. May I please ask why that didn't work? You should be asking your bank to cancel the DD and I don't see why they would have objected, hopefully you can clarify this. I agree that you should be making a claim here against your bank and ask them for a DD refund. There is no timeframes for this.
    • JK: Yeah That's correct. We left rent payment coming out of his bank account from January 2023 - August 2023 until we could find somewhere to sort out his belongings which was fine. I tried to give notice a few times from August 2023 asking for advice from Sanctuary housing how we went about this explaining his condition and that he was in a Nursing home from December 2022. I explained we don't have any legal powers to his account like POT but were in the process of going for Deputyship and that I was the named person to act on his behalf to speak with Santuary housing. I said we could provide details of his condition and proof he was now in a nursing home with date he moved in. This went ignored despite repeated attempts to contact them until a housing manager contacted us end of February 2024 and notice was finally accepted with his tenancy coming to an end March 22 2024. Although they have continued to take rental payments for the flat despite someone else living in it from the 1st April. I wasn't aware payments were still being taken till I checked his May banks statements. I had asked them to back date rental payments to August 2023 when I gave notice rather than just giving notice in March 2024 but they've ignored that bit. I don't see why they shouldn't give it back they've taken money they shouldn't have. Thanks DX, I wasn't aware we could do that for that length of time. I'll ask my wife to check with the bank this week
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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CCOLQUITT vs Halifx


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Ok, here's a big one. I've come from being a student 2 years ago, and HBOS have been hitting me pretty hard. I sent the request for the charges notification, and sent a preliminary request for refund.

 

I received a very polite letter letting me know that they are unable to refund to me.

 

I've punched into the interest calculator, and since 2002, including interest, HBOS have taken from me £3013.32.

 

My overdraft with them is £1500. I currently owe £3000 in active debt after being a student. My point? If these charges hadn't been applied, I would be effectively debt free now!

 

I'm about to send the letter advising them I'll be taking action, but would like some advice and input first. This seems a HUGE amount of money, and I would like to know my risks and chances.

 

Any feedback would be greatly appreciated! I'll be sending the letter on Wed.

 

C

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WELCOME

The best thing you can do is read the FAQ's and read around the forum.Reading how others are getting on , what responses they are getting and in what time limits.You need to make yourself fully aware of what you are undertaking .If when you have done this you have any further questions that have not been answered anywhere else ( most have ) then come back to your thread and ask away.The main thing to remember is this is your money and as you said if it hadn't been taken from you then you would be debt free now.The support is here but you have to put in a lot of work yourself.

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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Update:

 

Spoke to the citizens advice bereau last night, and they are fine with everything in the forum letters. They were very supportive, and gave some great ideas (including always referring back to the letter the bank sent you back. Keep it a line of correspondance, not a set of new contacts to them).

 

I'm sending the Letter before Action by registered post today, asking for £3000+ back from them.

 

Fingers crossed.

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  • 3 weeks later...

Hi all,

 

Have received a letter back from Halifax complaints. Received by them 18th April, they have said that it is to be passed to a rep and a response of certainly no longer than 4 weeks should be expected.

 

Do I wait and give them the time, or do I push them for the 14 days from the date of my letter?

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Hi - Stick to your timetable not theirs. This is a common tactic with them. Just push ahead after your 14 day deadline. Don't break step.

  • Confused 1

Status:

 

Halifax - DPA sent 03/03/06.

Prelim Letter - Sent 27/03/06 ignored.

LBA sent 10/04/06 - Ignored

Moneyclaim filed - 26.04.06

Acknowledgement received 3rd May. Halifax state they intend to defend.

Halifax Settled in Full - 17 May 2006

 

If you've found this post helpful, I would be grateful if you could click on the 'Scales of Justice' button in the top right corner of this post.

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  • 1 month later...

Quick update for you all guys. Halifax responded offereing me a token gesture of £142, but this was a day after I started claiming on moneyclaim. I've now completed this today, and await to hear the result.

 

Yikes, a lil!!!

 

I'm fine, as my parents live in England, but I'd like to know what a scottish resident does about claiming, if they don't have an english address for the docs to be posted to?

 

I've also been in touch with Vicky at Diverse, and wil be back in touch about showing up HBoS for a docu.

 

I also noticed they managed to hit the Metro again today, with the amount of charges.

 

Any help anyone has at this stage, even anything that can calm my nerves a little, would be GREATLY appreciated!

 

Laters.

 

C

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If you are feeling a bit nervous then just read around the threads where people have already recieved their money back,you will find it helps loads :D

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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  • 2 weeks later...

Wow.

 

Letter through from halifax after they acknowledged my claim at the beginning of the month.

 

They settled out of court. All £3000 odd pounds back!!!

 

They were very intent on pointing out that this wasn't a statement of admission, and the only reason they settled was it would cost them money etc etc.

 

But they still settled.

 

Thanks VERY much to everyone for the help here! It's been great. It's a long and scary procedure, but you guys all make it a lot easier!!!!

 

My advise to anyone, go for it. Remember why you're claiming these charges back.

 

And the best way to make sure you don't have to do it again? Keep all your money in a carrier bag under the mattress.

 

lol. Much thanks again

 

Chris.

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  • 12 years later...

This topic was closed on 03/08/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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