Help with Egg PPI Claim please

[Swan116]

Hi,

all I'm new to this site.

Hope you can help.

 

I used to have an Egg card

(from the late 90's, I'm sure I had it for 5 years at least and there was probably about £5k balance ).

I am no longer with Egg.

 

I have written to B/Card who have taken over Egg, asking them to investigate my PPI complaint.

 

Received a letter back from B/card regarding the egg cc account, saying they can't find a CRP (Card Repayment Protection Policy) in my name

but if i can provide them with further information relating to the policy or a copy of the policy document,

they will re-open my complaint and investigate further.

 

As Egg was on-line,

 

I never needed to print the statements and just read them off the computer.

 

As a result,

I don't have any hard paper copies and can't check if I did in fact pay PPI.

 

Could anyone on this forum please tell me how I would be able to view my statements or get a copy of them?

 

Unfortunately, I don't have access to my old email address that was associated with my account.

 

Any help would be really appreciated

 

Many thanks in advance.

Sam

[ims21]

Your only chance is to SAR them (letter in the CAG library, top left in green). Cost is £10 and they have 40 days to comply.

 

However, if this account was closed more than six years ago then there may no longer be any data available.

 

Try it and see what they come up with.