Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Marty vs RBS***WON***


marty1980
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6287 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Right i thought id start a thread with my story...

 

STAGE 1

Well i asked for my statements which arrived via a £5 bank deduction and the total they owed me was £1476.

 

STAGE 2

So i send a preliminary letter asking for refund of said monies to my local branch in St Helens. Tommy McLean replied 2 days over the 14 and said basically "we differ with your views expressed.... we will not be refunding any charges applied to you account"

 

STAGE 3

Then i used the spreadsheet template and inputted all my data onto that and sent the second letter threatening legal action. Its been 14 days today and i have heard nothing at all.

 

STAGE 4

So the next step is the court claim. I have just got my letter together and the address of who to send it to. Ive listed it below so if i have done anything wrong please let me know. Also before i proceed with my court claim, my 8% interest comes to an additonal £512, i did this on the spreadsheet template so i hope its correct.

 

Heres what ive put together with the help of a few threads on here... stay with me...

 

KAY STANBRIDGE

RBS LITIGATION

1 PRINCESS STREET

LONDON

EC2R 8PB

Claimant has account 10026509 with Defendant from September 1996 conducted on their standard terms and conditions. Claimant is claiming the return of money taken by Defendant in charges over 6 years. The Defendant's charges are a disproportionate penalty and therefore unenforceable as they are contrary to common law. They are also invalid under the Unfair Contracts Terms Act 1977 s.4 and under the Unfair Terms in Consumer Contracts Regulations 1999.Para.8 and sch.2.1.e.

In the event that the charges are not a penalty they are unreasonable within the meaning of the Supply of Goods and Services Act 1982 s.15. Defendant has declined justification of charges despite repeated requests.

Claimant claims a return in full of the amounts debited of £1476.98; Claimant claims interest under Sec.69 of the County Courts Act 1984 at a rate of 8% a year on the claim total which currently amounts to (£512.63).

 

So im just after a bit of confidence really, does this sound ok and should i definitely go ahead with the claim.

 

Has anyone ever lost?

 

Thanks for any input or advice in advance.

 

Marty

RBS :£1,500

- Rang asking for statments 1st Sept 2006

- Received statements 8th Sept 2006

- Sent prelim letter 11th Sept 2006

- Received polite NO from T.MacLean 20th Sept 2006

- LBA sent off 26th Sept

- Received letter 3rd Oct, another polite refusal

- Court Action - 10th Oct.

- Claim Acknowledged - 20th Oct

- Defence Filed - 15th Nov

- AQ requested and lett filled in and sent back - 20th Nov

*Copy of Cobbetts AQ filled in asking for even more info??....*

 

 

Link to post
Share on other sites

Guest NATTIE

Seems like you have followed the advice here and are textbook on the way you should claim so Welcome and Good Luck

Link to post
Share on other sites

Well done and good luck

:grin: WON

GOLDFISH £291.90

MARBLES £174.47

RBOS VISA £232.19

AMEX (BLUE) £148.40

BARCLAYCARD £251.31

AMEX (BA) £151.50

RBOS M/C £222.00

RBOS (MY ACC) £430.00

BARCLAYS £505.00

MBNA £250.00

RBOS (JOINT) £2975.00

:grin:

Link to post
Share on other sites

Thanks very much for your replies. Il start proceedings tomorrow.

 

Il keep this thread updated.

 

Has anyone actually been to court by the way?

RBS :£1,500

- Rang asking for statments 1st Sept 2006

- Received statements 8th Sept 2006

- Sent prelim letter 11th Sept 2006

- Received polite NO from T.MacLean 20th Sept 2006

- LBA sent off 26th Sept

- Received letter 3rd Oct, another polite refusal

- Court Action - 10th Oct.

- Claim Acknowledged - 20th Oct

- Defence Filed - 15th Nov

- AQ requested and lett filled in and sent back - 20th Nov

*Copy of Cobbetts AQ filled in asking for even more info??....*

 

 

Link to post
Share on other sites

  • 2 weeks later...

Still waiting for any kind of response. 14 days is up on Tuesday, tick tock RBS.

RBS :£1,500

- Rang asking for statments 1st Sept 2006

- Received statements 8th Sept 2006

- Sent prelim letter 11th Sept 2006

- Received polite NO from T.MacLean 20th Sept 2006

- LBA sent off 26th Sept

- Received letter 3rd Oct, another polite refusal

- Court Action - 10th Oct.

- Claim Acknowledged - 20th Oct

- Defence Filed - 15th Nov

- AQ requested and lett filled in and sent back - 20th Nov

*Copy of Cobbetts AQ filled in asking for even more info??....*

 

 

Link to post
Share on other sites

  • 4 weeks later...

UPDATE

 

Well i filed my court claim and received back an aknowledgement that they are going to contest this and they have 28 days to file a defence. The 28 days is up next Tuesday 21st Nov.

 

Im sticking with it but ive not even had 1 offer or anything. Reading everyone elses they seem to have had at least an offer of some sort. Im a bit concerned.

 

Marty

RBS :£1,500

- Rang asking for statments 1st Sept 2006

- Received statements 8th Sept 2006

- Sent prelim letter 11th Sept 2006

- Received polite NO from T.MacLean 20th Sept 2006

- LBA sent off 26th Sept

- Received letter 3rd Oct, another polite refusal

- Court Action - 10th Oct.

- Claim Acknowledged - 20th Oct

- Defence Filed - 15th Nov

- AQ requested and lett filled in and sent back - 20th Nov

*Copy of Cobbetts AQ filled in asking for even more info??....*

 

 

Link to post
Share on other sites

Well right on que a letter from Cobbetts turned up asking for a CPR part 18 etc etc a fairly standard response now i think. I was quite worried when i saw the letter but now ive had time to digest it all i think ive got my head round it *thanks Martin!!*

 

Right anyway heres my reponses and i just wanted to check they sounded ok and contained no schoolboy errors before sending...

Ive also filled in a AQ for the court as per the instructions on this site.

______________________________________________________________

Letter one to RBS solicitors...

 

 

Dear Sir or Madam,

 

 

Claim No: ********

 

I Acknowledge the receipt of the defence posted on behalf of Royal Bank Of Scotland plc.

I am not prepared at this stage to answer the CPR Part 18 Request. I anticipate that the claim will be allocated to the small claims track and would not then expect to have to deal with a Part 18 request since these are specifically excluded under Part 27 unless the court specifically orders me to do so of its own initiative.

Furthermore I consider that the CPR part 18 request is a delaying and intimidatory tactic and I intend to bring the intimidation to the notice of the court. However, for clarity, I confirm the charges I am claiming were applied to the following account:

 

Account Name:

Account number:

Sort Code:

 

Please also find enclosed, again for clarification, a breakdown of all charges I am claiming for. I am prepared to furnish any additional information to the court should the Judge request it later.

 

 

Yours Faithfully

____________________________________________________________

 

Letter 2 to the court....

 

To the court manager,

 

Claim No: ******** v Royal Bank Scotland plc

 

I am extremely concerned to receive the request from the defence in this case.

I believe I have already submitted the information they request. In addition they are demanding that I fill in a CPR part 18 when, as I am aware, this is not a needed pre-allocation.

I consider this to be intimidation and wish to bring to the courts attention.

 

Yours Faithfully,

_____________________________________________________________

 

I hope this also helps anyone else who was like myself and very unsure of the next step.

 

Any feedback much appreciated.

RBS :£1,500

- Rang asking for statments 1st Sept 2006

- Received statements 8th Sept 2006

- Sent prelim letter 11th Sept 2006

- Received polite NO from T.MacLean 20th Sept 2006

- LBA sent off 26th Sept

- Received letter 3rd Oct, another polite refusal

- Court Action - 10th Oct.

- Claim Acknowledged - 20th Oct

- Defence Filed - 15th Nov

- AQ requested and lett filled in and sent back - 20th Nov

*Copy of Cobbetts AQ filled in asking for even more info??....*

 

 

Link to post
Share on other sites

Well right on que a letter from Cobbetts turned up asking for a CPR part 18 etc etc a fairly standard response now i think. I was quite worried when i saw the letter but now ive had time to digest it all i think ive got my head round it *thanks Martin!!*

 

Right anyway heres my reponses and i just wanted to check they sounded ok and contained no schoolboy errors before sending...

Ive also filled in a AQ for the court as per the instructions on this site.

______________________________________________________________

Letter one to RBS solicitors...

 

 

Dear Sir or Madam,

 

 

Claim No: ********

 

I Acknowledge the receipt of the defence posted on behalf of Royal Bank Of Scotland plc.

I am not prepared at this stage to answer the CPR Part 18 Request. I anticipate that the claim will be allocated to the small claims track and would not then expect to have to deal with a Part 18 request since these are specifically excluded under Part 27 unless the court specifically orders me to do so of its own initiative.

Furthermore I consider that the CPR part 18 request is a delaying and intimidatory tactic and I intend to bring the intimidation to the notice of the court. However, for clarity, I confirm the charges I am claiming were applied to the following account:

 

Account Name:

Account number:

Sort Code:

 

Please also find enclosed, again for clarification, a breakdown of all charges I am claiming for. I am prepared to furnish any additional information to the court should the Judge request it later.

 

 

Yours Faithfully

____________________________________________________________

 

Letter 2 to the court....

 

To the court manager,

 

Claim No: ******** v Royal Bank Scotland plc

 

I am extremely concerned to receive the request from the defence in this case.

I believe I have already submitted the information they request. In addition they are demanding that I fill in a CPR part 18 when, as I am aware, this is not a needed pre-allocation.

I consider this to be intimidation and wish to bring to the courts attention.

 

Yours Faithfully,

_____________________________________________________________

 

I hope this also helps anyone else who was like myself and very unsure of the next step.

 

Any feedback much appreciated.

 

 

Yep fine Marty Just one thing..........on the bottom of your letter to Cobbetts......write ; copy sent to ........County Court

 

This lets them see that you dont take their requests lightly.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

  • 2 weeks later...

UPDATE

 

Right i sent those letters off above and about a week later received my FIRST formal offer of 1000 via Cobblers. Now as my claim is about double that amount i wrote the standard response letter stating that i would only accept this as part payment.

 

Now today i get home and receive a copy of Cobblers Allocation Questionnaire that they have sent to the court. In the other information bit it states this...

 

Case Management directions cannot be proposed until the claimant serves a reply to the request for further information which was due on 29th November 2006. In light of this, the defendant may amend its first defence or apply a strike out.

 

Now i did everything by the book, i sent them the letters above with ANOTHER copy of my charges attached and now they send me this? What more do they want from me.

 

Any help appreciated..

RBS :£1,500

- Rang asking for statments 1st Sept 2006

- Received statements 8th Sept 2006

- Sent prelim letter 11th Sept 2006

- Received polite NO from T.MacLean 20th Sept 2006

- LBA sent off 26th Sept

- Received letter 3rd Oct, another polite refusal

- Court Action - 10th Oct.

- Claim Acknowledged - 20th Oct

- Defence Filed - 15th Nov

- AQ requested and lett filled in and sent back - 20th Nov

*Copy of Cobbetts AQ filled in asking for even more info??....*

 

 

Link to post
Share on other sites

Anyone been in this situation before??

 

Any help appreciated.

RBS :£1,500

- Rang asking for statments 1st Sept 2006

- Received statements 8th Sept 2006

- Sent prelim letter 11th Sept 2006

- Received polite NO from T.MacLean 20th Sept 2006

- LBA sent off 26th Sept

- Received letter 3rd Oct, another polite refusal

- Court Action - 10th Oct.

- Claim Acknowledged - 20th Oct

- Defence Filed - 15th Nov

- AQ requested and lett filled in and sent back - 20th Nov

*Copy of Cobbetts AQ filled in asking for even more info??....*

 

 

Link to post
Share on other sites

Its something we HAVE seen before Marty.

In fact this seems to be common practice.

We have already got standard responses to this.

You responded to their Cpr part 18 refusing to furnish that as a non requirement.Have a look through this thread.

It may throw up a few answers.

 

http://www.consumeractiongroup.co.uk/forum/natwest-bank/35672-cobbetts-cpr-18-request.html

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

  • 2 months later...

CONGRATULATIONS !!!!!

Well done ....see my pm about your defaults issues.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

WE HAVE A WINNER!!

 

I finally got a cheque through the post from our favourite Solicitors for the full amount of the claim.

 

It took me since September 2006 but i got there in the end. I was beginning to lose all hope to be honest so for anyone who is in that boat, stick to your guns!!!! I got this cheque roughly 3 weeks before my court date.

 

A big thanks to Martin for all your help, a great guy and very helpful.

 

What can i say, thanks!

 

Donation to follow!

RBS :£1,500

- Rang asking for statments 1st Sept 2006

- Received statements 8th Sept 2006

- Sent prelim letter 11th Sept 2006

- Received polite NO from T.MacLean 20th Sept 2006

- LBA sent off 26th Sept

- Received letter 3rd Oct, another polite refusal

- Court Action - 10th Oct.

- Claim Acknowledged - 20th Oct

- Defence Filed - 15th Nov

- AQ requested and lett filled in and sent back - 20th Nov

*Copy of Cobbetts AQ filled in asking for even more info??....*

 

 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...