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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Arrow Global/Brian Carter court proceedings - need help!***Discontinued***


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Welcome to CAG, the site team will be around to help soon, they are great.

 

to start send the acknowledgement of service back use the online system it helps keep deadlines. print off and save copies of everything. write down your passwords etc.

 

keep a running log - a simple table of events - it helps later.

 

watch the timescales, look through some threads you will learn a lot

 

Its your choice if you contest all of the claim, so you either defend it all or not.

 

Carter is well known here and i have had some attention from a similar claim from him and his friends. seen them off for now at my hearing recently.

 

SAR the original creditor, people advise to use CPR 31.14 and CPR 18 rules to get docs, Carter and co mostly ignore them, stilll send them anyway.

 

they are in breach of your CCA request, so they shouldnt be allowed to enforce the claim anyway, again they will probably blame the other company and say they didnt know about the dispute. Judges may accept this or may not (lottery).

 

Everything in writing, keep envelopes and letters, recorded delivery all your requests.

 

Send Carter another CCA request also.

 

The SAR results from the original creditor will be enlightening, go through them in micro detail, even the computer screen prints they send.

 

Ive found some golden nuggets amongst that lot.

 

someone will be along to help soon enough i am sure

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I am fighting it all the way :-x

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Hey DCAtarget. It seems your claim and circumstances are similar to mine - i had a DMP also finished around the same time.

 

You can bet Carter will withdraw and it will go back to AG specialist litigation team once defended.

 

At my hearing they didnt even send one of their specialists, just sent the file to a local brief who is familiar to my local Court and the judges etc. Didnt work for them though as i gave him a hard time, had him sweating although the judge helped him out a lot by mentioning to me that the rep was not an employee but merely an agent.

 

I asked some very pertinent but very awkward questions ;-)

 

The devil is always in the detail!

 

SAR the OC, use the CPR rules. the draft you did was ok. remove any references to 'delete if not applicable' or similar.

 

With your CPR 18 i would also ask the exact date upon when the documents that they rely upon and are lawfully required (agreement, default notice, statements and notice of assignment) were requested by the claimant from the Original Creditor.

 

These documents should have been sighted and in possession of the claimant prior to the claim being issued, in any case if it was not for the Bulk Centre the agreement they rely upon should be attached to the POC.

 

Asking for this will definatley help later in your fight.

 

I would bet a £1 on the fact that they have not yet receieved or requested these documents prior to the claim being issued.

 

Good luck, at times you will feel overawed, sometimes you will be scared. the Caggers here are great and will help when you really need it.

 

One bit of advice i can give is look at everything in microdetail. Pay attention to dates on all documents that you have and recieve from now.

 

You will find lots of information to help you as these fools mostly operate on the basis of default judgements and claims being admitted.

 

They will probably send you a part 36 offer 'without prejudice' to settle out of court, they will brush off your requests for docs, at the deadlines of each and everyone if they have not sent you anything or fully complied, send them a further letter 'formally requesting' each and every document that they should have and 'remind' them of their obligations regarding the CCA, CPR and the over riding objectives.

 

In my case i have now asked for documents and full disclosure 11 times, and they have ducked and dived avoiding the issues and requests. The judge was not too pleased with them.

 

I have made some mistakes along the way with my defence of their claim, although having kept the pressure on them has helped considerably. Each case is different.

 

I would also request via an SAR to Moorcroft full details of all their files on you, dont know if they will send you everything but you can bet they would have a record of your CCA request. All the information you can get from each party can help in proving to the Court the debt was unenforcable due to the CCA breach

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I am fighting it all the way :-x

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