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    • In my experience (not with car payments) but with many other things, my partner has been ill and signed off in the past and we have been unable to meet various commitments.  Naturally if you ring the call centre they are going to fob you off and tell you you must pay, that's why that never ever works. I would obtain a note from her GP listing all her health issues plus medications plus side effects, then write to the finance company with a copy of it, explaining the situation, as you have here, asking for a payment holiday. Perhaps mention that the car is very much needed for hospital appointments etc. It's likely the finance company would rather you pay till term end than, chase you for money they will never see, and sell the car at auction for a loss,  You can search some of my threads going back years, advising people to do this for Council Tax, Tax Credits, HMRC, Even a solicitors company and it always works, because contrary to popular belief people are reasonable.
    • Sorry, I haven't ever seen one of these agreements. Read it all and look out for anything that says when she can withdraw and when she is committed to go ahead. If it isn't clear she may need to call the housing provider and simply say what you posted here, she doesn't want to go ahead and how does she withdraw her swap application?
    • Thank you! Your head is like a power bank of knowledge.  Her health issues are short term, due to a relationship breakdown she took it pretty hard and has been signed off work on medication for 3 months. She only started her job in February 24 so does not qualify for any occupational sick benefits, which is where the ssp only comes in. (You will see me posting a few things over the coming days, whilst I try and sort some things for her)  I sat with her last night relaying all this back and she does want to work out a plan, she was ready to propose £100 for the next 3 months and then an additional £70 per month onto of her contractual to "catch up" but Money247 rejecting the payment holiday and demanding £200 thew her, which is why I came on here.   
    • I've looked at your case specifically more.   Term 8bii reads " when, in accordance with instructions from the Customer or the Consignee, the Consignment is left in a safe place" Their terms choose to not define safe, so they are put to proof that the location is safe. If your property opens onto a street its a simple thing of putting a google earth image and pointing out that its not a safe place
    • New rules and higher rates resulted in a jump in the number of savers opening accounts at the start of this year's Isa season.View the full article
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi everyone.

 

October 2011 my washing machine broke down & at the time, I didn't have the funds to buy a new one. So I got one through Brighthouse.

I was led to believe that I would be getting a brand new machine.

 

When the machine arrived it was obviously a reconditioned one which I wasn't happy about.

At the time I did question it but found staff very unhelpful who told me it was a top spec machine.

It came with no instgructions & when I asked them for some, I was told "google" it & print them off! Which I did as I needed to.

 

Approx a month ago the machine broke down & I called the shop who arranged for an engineer to come out who did absolutely nothing

as I had managed to get the machine working.

 

However it broke down 2 weeks ago & I have been contacting the shop requesting they send someone out, however this has not happened.

 

When I last spoke to someone at the shop, I was told to google the problem/fault & it would tell me what to do.

I was disgusted but did just that as the machine was full of water.

 

I had to open a filter on the front of the Hotpoint Aqualtis, which I did which flooded my whole kitchen floor.

This got the machine working but it had damaged the clothes that had been stuck in the machine.

 

I rang head office on Friday (27th July) & the person I spoke to advised that it wasn't acceptable & that he would contact the store.

He advised he would get them to replace the machine with a brand new one as should have been delivered back in Oct 2011.

He also said the store would contact me by 5pm that day. They didn't & I have had no call with a ressolution.

I have heard nothing from them.

 

I went into the store yesterday (Mon 30th July) morning just after opening so it would be quiet.

I requested to speak with the manager & the chap on the counter called through to ask him to speak to me.

I heard the conversation, the manager asking what I wanted & that he was busy. refusing to speak with me.

 

He sent another member of staff out to speak to me who said the manager would contact me.

I asked for a call by the close of business & surprise, surprise he did not call.

 

So I am still without a washing machine, its damaged clothes, flooded my kitchen which took days to dry out

& I am still none the wiser as to what "Brighthouse" in tend on doing about it.

 

They are quick to call me for their weekly payment but not quick to sort their machine out.

I took out optional service cover & damage liability cover, so I wouldn't have to go through all this.

 

Any suggestions or help would greatly be appreciated. Thank you.

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Hi everyone.

 

October 2011 my washing machine broke down & at the time, I didn't have the funds to buy a new one. So I got one through Brighthouse.

I was led to believe that I would be getting a brand new machine.

 

When the machine arrived it was obviously a reconditioned one which I wasn't happy about.

At the time I did question it but found staff very unhelpful who told me it was a top spec machine.

It came with no instgructions & when I asked them for some, I was told "google" it & print them off! Which I did as I needed to.

 

Approx a month ago the machine broke down & I called the shop who arranged for an engineer to come out who did absolutely nothing

as I had managed to get the machine working.

 

However it broke down 2 weeks ago & I have been contacting the shop requesting they send someone out, however this has not happened.

 

When I last spoke to someone at the shop, I was told to google the problem/fault & it would tell me what to do.

I was disgusted but did just that as the machine was full of water.

 

I had to open a filter on the front of the Hotpoint Aqualtis, which I did which flooded my whole kitchen floor.

This got the machine working but it had damaged the clothes that had been stuck in the machine.

 

I rang head office on Friday (27th July) & the person I spoke to advised that it wasn't acceptable & that he would contact the store.

He advised he would get them to replace the machine with a brand new one as should have been delivered back in Oct 2011.

He also said the store would contact me by 5pm that day. They didn't & I have had no call with a ressolution.

I have heard nothing from them.

 

I went into the store yesterday (Mon 30th July) morning just after opening so it would be quiet.

I requested to speak with the manager & the chap on the counter called through to ask him to speak to me.

I heard the conversation, the manager asking what I wanted & that he was busy. refusing to speak with me.

 

He sent another member of staff out to speak to me who said the manager would contact me.

I asked for a call by the close of business & surprise, surprise he did not call.

 

So I am still without a washing machine, its damaged clothes, flooded my kitchen which took days to dry out

& I am still none the wiser as to what "Brighthouse" in tend on doing about it.

 

They are quick to call me for their weekly payment but not quick to sort their machine out.

I took out optional service cover & damage liability cover, so I wouldn't have to go through all this.

 

Any suggestions or help would greatly be appreciated. Thank you.

 

Hi there Annlz,

 

Once again another disappointing BH story in which the customer means nothing!

 

I apologise for the late reply, however i will do my utmost best to advise of what you can do!

 

Firstly I would speak to head office once again and explain your concerns and the lack of customer service presented by the staff and management at your local BH store. They will be pulled up for it!

Secondly, the more you elevate your complaint the more likely you are to get it resolved. High profits and low customer service are the special served at many BH local stores!

The best thing to do would be to write all of your complaint in a letter and call the head office. Send the letter recorded delivery so that way you know when its been signed for!

That way if BH still refuse to help you you can then forward it on to other authorities.

 

Also just a little tip, OSC is a complete con, and is another word for PPI. It costs you 20-30 pounds extra a month and you dont actually need it. Your product is protected by a manufacturers warranty for a year as well as the Sale of goods act which covers you for a whole 6 years! If you would like help on getting rid of this ridiculous con please do let me know.

 

Lefty Jnr

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