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    • Welcome to the forum What makes you think that ?   Andy
    • We purchased our Mercedes in September 2023 from Doves in Horsham for £21000, paying half cash and half on finance. We also purchased warranty for life via Ramp as recommended by Doves. On 12th May 2024 the car failed to recognise the key and wouldn’t not open, the AA could not identify the problem so via our warranty the car was taken to Mercedes in Croydon. After 3 weeks the problem was finally identified as water ingress in the drivers side footwell which has corroded and blown various components. After further investigation it was discovered the windscreen was date stamped 2019 (all the windows are 2018 - therefore not the factory fitted windscreen) The leak has developed due to incorrect sealant being used assuming when this was replaced and also water leaking from the seam. The warranty company do not cover water ingress so we are now faced with a bill of £3635. As we are now at 8 months since purchase (problem started at just over 7 months) we are not covered by the consumer rights acts. Would we be covered Sale of Goods Act? We have all the reports for the works being completed but unsure if this should be taken to the finance company or Doves who we purchased the car from. Do we pay for the works and then try and claim it back or should they be paying? Any help would be much appreciated
    • im also wondering if back billing applies here too . from looking at like threads around this SSE to ovo compulsory switch, it must be evidenced by the claimant that bills were regularly issued for the period of the supply the debt they claim covers. there are no threads here that show they could ever produce them, so back billing rules (12mts) might also play a part.
    • Vodafone have reported that they are having issues with their Credit File APIs into the Credit Reference Agencies where aged accounts over 6 years are being readded to Credit Files. In some instances, people are having defaults rescinded and changed to late payment status making the account live again!    --- Have you been affected? Please keep an eye out on your credit file for any  new Vodafone Account appearing where there shouldnt be any reason. If you are a Vodafone Customer - Check that the information is correct. check for Late Payments and Defaults.    Don't forget to consider the financial impacts this could have on you.  ---   If you are struggling - Post below and we can guide you to get the result you need!    Its been reported that Experian and TransUnion seem to be where these appear.  They are able to remove the information relatively quickly and it will reflect on next Credit File Refresh.         
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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E.s.a


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Afternoon everyone!

 

I have been receiving esa benefit for the last few months(through depression and anxiety),andhave been called up for my medical

on the 7th of August.

 

I am wondering if anyone has any advice they can give to me,that

would be great.Should I take a letter about my illnesses to the

medical or wait until the tribunal?

 

Thanks.

 

Stephen.

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Take the letter(s) anyway, they'll take a copy. It may be ignored at this stage, but at least you have provided it.

 

Before the date, request the assessment be recorded. If they can't or they refuse, ask for a new date for when it can be recorded.

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Take the letter(s) anyway, they'll take a copy. It may be ignored at this stage, but at least you have provided it.

 

Before the date, request the assessment be recorded. If they can't or they refuse, ask for a new date for when it can be recorded.

 

Ok,thanks mate.

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Hello there.

 

Here's a link to the forum sticky about Atos assessments. It tells you how to answer the questions without saying just yes or no, so your condition should be taken into account properly.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?287253-esa-medicals

 

Of course, you could ask for it to be recorded as has been suggested, so that everything is considered. :) There's a separate thread on that.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Good morning all!

 

Just a wee update on my ESA process.I asked my doctor for a letter of my illnesses to take with me on the 7th to the medical.She refused saying:that then will be in touch with the surgery after my medical,and that basically the claims are dealt with random doctors in the sugery when they receive the dossier.

 

She has changed the antidepressants that I was on as well.I don't get to see a CPN until the 13th of September,and feel I needed that letter to take to the medical with me.

 

Should I take the medication that I take down to the medical? Is there anything else that I can do to help this process?

 

Thanks people.

 

Stephen.

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Good morning all!

 

Just a wee update on my ESA process.I asked my doctor for a letter of my illnesses to take with me on the 7th to the medical.She refused saying:that then will be in touch with the surgery after my medical,and that basically the claims are dealt with random doctors in the sugery when they receive the dossier.

 

She has changed the antidepressants that I was on as well.I don't get to see a CPN until the 13th of September,and feel I needed that letter to take to the medical with me.

 

Should I take the medication that I take down to the medical? Is there anything else that I can do to help this process?

 

Thanks people.

 

Stephen.

 

YES take all medication, and remember to tell them what you WERE taking before they changed it.

 

As to Drs being contacted - my ex-husband's GP has NEVER been contacted regarding his illnesses, even though it's part of the assessment process that ATOS/DWP are supposed to conduct.

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YES take all medication, and remember to tell them what you WERE taking before they changed it.

 

As to Drs being contacted - my ex-husband's GP has NEVER been contacted regarding his illnesses, even though it's part of the assessment process that ATOS/DWP are supposed to conduct.

 

Thanks for the reply. I was claiming ESA a few years ago and that was why I appealed,because of no contact with my G.P also zero points.When I was at the tribunal I was asked if I had a letter from my doctor to take into consideration.

 

Stephen.

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  • 2 weeks later...

Good evening everyone!

 

Had my medical on Tuesday, I took my sister along with me for moral support and because I was advised to do so.The examiner started shouting at me accusing me of not taking my medication.

 

My doctor changed my medication that I was on (amitriptyline to lofepramine).I took a bad reaction to the lofepramine and had to stop taking them,so I am now using 200mg of amitriptyline again,and have to see my doctor about this.

 

So basically I told the examiner this and she started shouting that I wasn't taking any meds at all.She was writing all this on the computer,and probably more lies as well.

 

Is there anyway I can get a copy of what she has wrote before the tribunal?

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You should, iirc, get a copy of the very basic ATOS report with the DWP letter telling you the outcome of the WCA. In the event you do not score enough to qualify for ESA, you appeal. As part of this process, the DWP send you a huge pile of bumpf. Included in this will be the full ATOS 'medical' report. It is in fact just repetitive computer generated claptrap. This will be well before your tribunal date and allow you to go through it and build your case accordingly...

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Yes. When you find out you've "failed" you need to contact the DWP and request a copy of the assessment report. You will receive - as Rae above says - "repetitive computer generated claptrap". You will see everything the examiner entered, and you then have a month to build your appeal case (including pointing out the lies and indiscrepencies) and send it in.

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  • 3 weeks later...

Good morning everyone.

 

Just an update on my E.S.A claim.I got a call from a lady at the D.W.P asking me if there was anything else I wanted to add to my claim,which i did.Is that normal practice from them to do that?

 

She said also that:"I'll hear from them in the nesxt5 to 7 days". Not very sure to make of that call,because the last time they just knocked me back.

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Good morning everyone.

 

Just an update on my E.S.A claim.I got a call from a lady at the D.W.P asking me if there was anything else I wanted to add to my claim,which i did.Is that normal practice from them to do that?

 

She said also that:"I'll hear from them in the nesxt5 to 7 days". Not very sure to make of that call,because the last time they just knocked me back.

 

Yes. This sounds like you ALMOST got enough points and the DWP want to make sure they have all the info before making their final decision. Re-send to them anything you already sent to ATOS, as they are notorious for not sending all the evidence.

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Good morning.

 

everyone,just phoned up the DWP today to get my money paid into my sisters bank account(due to fraud being committed on my account). The guy said:"he'll get someone to phone me later to confirm the new details".

 

Then I asked roughly when my next sick-line was due,and he told me some good news:"that I've been put on the work related group and basically don't need to send in anymore sick-lines for 6 month"but that i'll have to go to the job centre every now and then,to find work which I can do.

 

Am not sure whether I should appeal this because of my health conditions.And if I do how do I go about this process?

 

Thanks to everyone that has helped me on here it means a lot to me,and a special thanks to honeybee13 on the 5 post with that report,that helped a lot.Thanks.

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