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HSBC ppi offer breakdown request query


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Hi all,

A friend of mine has recently had a PPI offer from HSBC but with no break down, he wrote a letter in reply asking for a full breakdown. He didn't hear anything for 3 weeks so rang up and was told that they did not have to provide a breakdown on receipt of his letter requesting a breakdown for 8 weeks... Is this correct?

 

Thanks Atty

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Hi ims

This was for a loan that was paid off in 2010 he doesn't have the original paperwork. He also has his current account with HSBC. So if he writes again asking for a reply in 7 working days etc...

Thanks

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