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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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UK Hire Car Company - Car not full of fuel after rental dispute


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Large UK Company. Hired car for 9 days.

 

Mrs AO 100% certain that car was filled up before dropping car off at location, which was less than 200mtrs from garage. Unfortunately drop-off place closed so unable to obtain Check-In signatures.

 

Hire car company now says that car required XYZ amount of fuel to fill the car up. Unfortunately for us, Mrs AO no longer has the receipts for filling the car up.

 

So far..

 

1) We have emailed them, asking what the charge was on the bank card. We were not informed/nor invoiced for the charge.

2) They replied saying it was for fuel

3) We replied disputing the charge, informing them that the car was full.

4) They replied, saying send a copy of the fuel receipt and we shall cancel the charge.

5) We sent back saying we had disputed the charge, and would seek advice for a chargeback if they cannot prove the car required XYZ amount of fuel.

 

We dont know if we would be able to obtain copies of the receipt now? Is that possible?

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Did you pay by card for the fuel or cash?

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Get the bank statement to show the amount and work out how much fuel was added.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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The problem i have here is that they could argue that we simply bought something for the value on the bank card. We have not yet received an email back yet.

 

I can send them a screen shot of the petrol station, though this could be anything and i would have to guess fuel was about £1.36 per litre.

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If thats the case, then they can go to the petrol station and get the receipt. You are also talking about "what if" scenarios. It's best to wait until you get a reply first before worrying.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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