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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Me and MBNA


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Was this a formal agreement?

 

Formal as in agreed on between MBNA/Restons and myself without a court order for how much to pay then yes. As I mentioned earlier all the court did was issue me with a CCJ there was no order from the court on how much I should pay each month, I made an offer to Restons of £xx amount per month, they accepted my offer on the condition the court agreed a Charging Order on my property (with reviews).

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Formal as in agreed on between MBNA/Restons and myself without a court order for how much to pay then yes. As I mentioned earlier all the court did was issue me with a CCJ there was no order from the court on how much I should pay each month, I made an offer to Restons of £xx amount per month, they accepted my offer on the condition the court agreed a Charging Order on my property (with reviews).

 

Confirmed in writing?

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Ok, have just found out the letter from Restons in reply to my letter with a monthly amount I have offered and it reads...

 

Due to the sizable balance and poor repayment history the claimant requires the security of a Final Chraging Order against your property. They do not require this for the purpose of requesting an Order for Sale but merely to ensure repayment of the judgement debt by way of a sale or remortgage at some point in the future.

On the basis the Final Charging Order is granted the claimant is prepared to accept repayments, as offered at the rate of £xxx per month, subject to reviews.

 

I'm as confused as the OP to why MBNA would sell off the debts they are guarenteed to get?! The only thing I could think of was to balance the books in this financial climate that is screwing everything!?

As I mentioned in an earlier post ref Charging Orders, would I be correct in saying MBNA can NOT just hand over the Charging Order with the account they have sold?

 

 

 

I was going to start my own thread but as I appear to be in the same position as the OP I thought it best to keep it all here as any replies would benefit us both.

 

Confirmed in writing?

 

Yes, see above! :)

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Subject to reviews. Downwards, as well as up.

Indeed!

 

Well today I have finally received a letter from MFS Portfolio, it reads......

 

This letter is notification that we , MFS Portfolio LTD have had assigned to us all right, title, interest and benefit in the debts due in relation to the above account

,previously owed to MBNA. This means that we are now entitled to all sums owed under the account and the benefit of any actions taken by or on behalf of MBNA prior to the assignment.

We have appointed Marlin Financial Services (Marlin) as our managing agent, though your account will continue to be managed by Restons unless or until you are told that anyone else will manage your account.

It is important you continue to make payments to Restons to reduce the balance on your account.

 

Anyone know who or what department I would need to speak with at the court where my CCJ was issued so I can find out if it has been transfered?

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travisb received the same. Have a look here:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?356694-MBNA-and-MFS-Portfollio-Ltd

 

Here’s some comments I posted there that are pertinent to you:

Interesting. This looks like a standard letter sent to all debtors whether they have a CCJ or not (the latter being your case). The first thing they have done wrong is start to harass people with phone calls BEFORE they issued a notice of assignment (though this was not done in your case, was it?). That sort of behaviour is a serious concern for the OFT. Worth a complaint for those who are victims.

 

If they have sent that letter to people with CCJs, then it may well be another large fib. They would still have to be substituted as claimant, and must tell the defendant of this. Their simple statement – to carry on paying even if you have a CCJ – is blatantly misleading, and further cause for complaint.

 

Your next move is to remind them that the account is in dispute, as your valid CCA request from 2009 has still not been complied with.

 

Out of interest, have you checked your CRA fies and the registry trust for any dodgy CCJs recorded?

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I always ask for the Court Manager :)

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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travisb received the same. Have a look here:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?356694-MBNA-and-MFS-Portfollio-Ltd

 

Here’s some comments I posted there that are pertinent to you:

 

Interesting. This looks like a standard letter sent to all debtors whether they have a CCJ or not (the latter being your case). The first thing they have done wrong is start to harass people with phone calls BEFORE they issued a notice of assignment (though this was not done in your case, was it?). That sort of behaviour is a serious concern for the OFT. Worth a complaint for those who are victims.

 

If they have sent that letter to people with CCJs, then it may well be another large fib. They would still have to be substituted as claimant, and must tell the defendant of this. Their simple statement – to carry on paying even if you have a CCJ – is blatantly misleading, and further cause for complaint.

 

Your next move is to remind them that the account is in dispute, as your valid CCA request from 2009 has still not been complied with.

 

Out of interest, have you checked your CRA fies and the registry trust for any dodgy CCJs recorded?

 

I have had no phone calls.

 

I sent a letter to Restons with an updated income/expenditure sheet and informed them my monthly payments would be dropping due to the interest rise on my mortgage.

I received a letter back saying...

 

We write to confirm the terms of the repayment scheme agreed on the above account.

Your first payment of £xx must be made so as to be cleared through our bank no later than xxxyyy zzzz.

IMPORTANT-This programme is not a formal variation of your contract with MFS and may be varied or reviewed by us at any time in our diecretion an relies on the complete and accurate disclosure by you of your current financial circumstances.We may ask you at any time for an up to date financial statement for the purpose of reviwing the instalment plan.

 

I will be phoning the Court manager to see if anything has been changed with my CCJ, I'm guessing that as they have said nothing or informed me of anything, it is still listed as MBNA on it!

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I have had no phone calls.

 

I sent a letter to Restons with an updated income/expenditure sheet and informed them my monthly payments would be dropping due to the interest rise on my mortgage.

I received a letter back saying...

 

We write to confirm the terms of the repayment scheme agreed on the above account.

Your first payment of £xx must be made so as to be cleared through our bank no later than xxxyyy zzzz.

IMPORTANT-This programme is not a formal variation of your contract with MFS and may be varied or reviewed by us at any time in our diecretion an relies on the complete and accurate disclosure by you of your current financial circumstances.We may ask you at any time for an up to date financial statement for the purpose of reviwing the instalment plan.

 

I will be phoning the Court manager to see if anything has been changed with my CCJ, I'm guessing that as they have said nothing or informed me of anything, it is still listed as MBNA on it!

 

They CANNOT change the terms of the Judgment order without first applying to the court and you would be given the opportunity to respond.

 

They are WRONG..

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 2 weeks later...

Well, as I have not received any paperwork from either the court, Restons or the Land Registry

 

I can summise that MBNA or Restons acting on their behalf have not applied to the court to have the Charging Order changed to have it changed to benefit MFS.

 

I will keep paying Restons untill the new year, then I will write to MFS with an offer of a settlement figure and see what happens!

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  • 1 year later...

Well holy thread ressurection Batman!

It has been 12 months since my last confession...haha

 

It has been 12 months since MBNA sold off the debt after obtaining the CCJ and Charging Order,

 

and I have just (last 30mins) purchased a copy of the land register documents detailing who and what has an interest in my house,

 

as I suspected an interest is still registered by....drum roll.... MBNA! why am I not surprised :roll:

 

I have kept all paperwork from Restons etc especially where they state

'The sale of the account affects neither the CCJ or the Final CO. We remain instructed in this matter'

 

So a blatant lie on their behalf as the sale has obviously been affected due to MBNA having an interest registered on a debt they no longer own!

 

Is there a time limit for MFS who now own the debt to apply to the court to change the CO or can they do it when they like?

 

i.e if I contest anything or default for?

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