Fallen 404's Natwest Diary

[fallen404]

I'm not quibbling. I'm procrastinating. And the reason I was asking the question was because I wasn't sure if I should do the one claim, for the charges these letters relate to (March 2006 onwards) and another for 2000-2006, or just lump them together from the start. I know the charges to date from March precisely, it's just the other 5 or 6 years I'm unsure about (although it's going to be a lot)

[fallen404]

Right, sending the following off today:

 

Group Litigation

RBS/NatWest

1 Princes Street

London

EC2R 8PB

LETTER BEFORE ACTION

 

Dear Sir/Madam,

 

ACCOUNT NUMBER: XXXXXXXX

 

I now understand that the regime of 'fees' which you have been applying to my account in relation to direct debit refusals, exceeding overdraft limits and so forth are unlawful at Common Law, Statute and recent Consumer regulations.

 

I would draw your attention to the terms of the contract, which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.

 

I calculate that you have taken £581.00, since the start of March. I am currently awaiting confirmation of just how much you have charged me prior to that date, but will also be claiming this back. I would remind you that a request for this information was submitted, under the Data Protection Act, to yourselves by Royal Mail Recorded Delivery on the 11th of April, meaning that you have only a further 7 days from this letter’s date (until the 22nd of May) to provide me with the data I have asked for.

 

I require repayment in full of this money. If you do not comply fully within 14 days of the date of this letter, then I shall begin a claim against you for the full amount, plus interest, plus my costs, without further notice.

 

Furthermore, I shall submit a Consumer Credit Act 1974 complaint to the OFT upon the basis that you have failed to comply with the OFT's direction of 5 April 2006 and are therefore not a 'fit and proper person' to hold a consumer credit licence under the 1974 Act. If you do not understand what this means then seek advice from your legal department.

 

Yours faithfully,

 

 

 

 

Fallen 404

[fallen404]

Okay, further to this, I got home today and found a full set of statements. Whilst the envelope was torn, the statements were in order and didn't appear to contain any duplicates.

 

I've been through it, and found a total of £1320.13 in further charges, putting my grand total at a little over £1900.

[danmoz98]

Okay, further to this, I got home today and found a full set of statements. Whilst the envelope was torn, the statements were in order and didn't appear to contain any duplicates.

 

I've been through it, and found a total of £1320.13 in further charges, putting my grand total at a little over £1900.

 

Mine was exactly the same funnily enough. Makes you wonder if they tear them on purpose? Did your brown envelope have a number on the back by any chance?

 

See my thread here:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?t=3343&page=3

[fallen404]

Yup. 470.

[bram stoker]

Neither of my envelopes had a number. Have I missed out on being in a system somewhere?

 

But I have to say, Natwest are the uttermost worst offenders with packaging. Fattie's came from First Direct by courier, all taped up and had to be signed for!

[fallen404]

Think it might be a new system they've put in recently. The funny thing is that the statements were from Stuart Higley's department, and the letter had his name at the bottom, although it had been pp'ed.

 

Anyhow, my figures are:

 

Charged from 07/03/06 = £581.00

Charged 31/08/04 - 06/03/06 = £1,320.13

Grand Total = £1,901.13

[bram stoker]

Anyhow, my figures are:

 

Charged from 07/03/06 = £581.00

Charged 31/08/04 - 06/03/06 = £1,320.13

Grand Total = £1,901.13

Does this include interest on the penalties they have charged you or are you leaving that out?

[fallen404]

I've left that out. I wasn't sure if the interest marked on the sheets was for the whole overdraft, or for the amount I was over my limit. I have a feeling it's the latter, though.

[bram stoker]

Have you looked at my spreadsheet? You can make a good estimate.

[fallen404]

I have done just now, but rather than having my statements with me, I've input all the charges into Pocket Excel on my PDA, so I won't be able to look up the interest I've been charged until I get home.

 

By the way, is there any particular reason the sheet stops at "777?"

[bram stoker]

By the way, is there any particular reason the sheet stops at "777?"

Blimey, how many lines do you want!!!

 

It was where I was when my mouse squoke stop.

[fallen404]

Nyah...I just wondered if it was some obscure Crowleyan reference...

[fallen404]

Right, second letter getting sent off in a second:

 

 

Group Litigation

RBS/NatWest

1 Princes Street

London

EC2R 8PB

 

16/05/2006

 

RE: LETTER BEFORE ACTION

 

Dear Sir/Madam,

 

ACCOUNT NUMBER: XXXXXXXX

 

Further to my letter of yesterday’s date, I received a copy of all statements last night via Royal Mail. However, there were no details of any manual interventions to do with the charges levied on my account. I therefore assume that there have been none.

 

After careful perusal of these statements, I have calculated that the additional figure you have taken from me in unlawful penalty charges amounts to £1,320.13 With the previously stated amount of £581.00, this makes a total of £1,901.13

 

As detailed in yesterday’s letter, I require repayment of this sum within 14 days (On or by the 30th of this month), or I shall begin a claim against you for the full amount, plus interest, plus my costs, without further notice.

 

I look forward to hearing from you.

 

Yours faithfully,

 

 

 

 

Fallen 404

[fallen404]

Putting in my court claim later today. Got my spreadsheet all sorted, although I seem to be missing a sheet of charges for March to April, so I need to quickly nip into the bank to grab that, then it'll be time to pop the safety off and open fire. I'm looking at over £2,000 now I've added on the interest.

[Spiceskull]

At last the real fun begins - good luck.

[fallen404]

Hmmm...So for the 8% interest, what date am I putting down as the date from? The date of the first charge? Also, what is the daily interest rate? Once I know that, I'm all set. The only problem is that, because I'm claiming a total of £2,240.15, the court fee is £120.00, which I'm not sure I can afford this month Even when I'm getting my money back from the blighters, they manage to leave me out of pocket!

[sweetcyanide]

Yup, it's from the date of the first charge....you can use the spreadsheet to calculate all the interest if you put all your charges in there. As for being skint, you can always wait a week and see what lloyds do with my claim, and if they pay up you know I'll happily lend money to the "lets screw Natwest" campaign

 

*mwah*

[fallen404]

Thanks darling...All I need to know now is the daily rate of interest, and I'm sorted.

[sweetcyanide]

I just entered it into the speadsheet, with yesterdays date to tell me how much interest would accrue in a day, when I did mine....

 

Don't forget to open any interesting looking letters which come for me whilst I'm away so that you can let me know any good news!

[fallen404]

Clever...Now if I can just get the blasted thing to fit onto 24 lines...(currently taking up 24 and a half!)

[Spiceskull]

The 8% interest is applied to EACH charge from the date it was applied. Hence, a charge on 01/01/2000 will be interest for approx 2,200 days whilst a charge applied on 01/01/2006 will be approx 160 days worth...

 

Sorry if that seems obvious, but your post suggested that this was not crystal clear...

[fallen404]

There's no way I'm going to be able to fit all that into the claim. Is there any way of submitting supporting documents (ie the spreadsheet?)

[sweetcyanide]

The spreadsheet works out the interest on each charge...you only need to enter the total interest! And then the daily rate which would be charged after that! You should be able to fit it on

[fallen404]

Yeah. I've already done that, it was Spice's comment that threw me...

 

Spice: I meant the date from which you say you're claiming interest on the claim form.