Lowells have brought my vodafone debt - help **awaiting op update**

[BazzaS]

Don't call them ; you won't be able to rely on anything they say, and it will only encourage them.

 

Write to them, stressing:

a) You dispute the amount they are claiming (or, if it is the case, that you dispute you owe them anything at all!)

b) you require them to send you proof of what they claim you owe, including an itemised breakdown of how they have arrived at that sum,

c) that you will not communicate by 'phone, and that you require them to stop sending you texts or calling, and that they should communicate with you in writing only.

 

After that (& there are some template letters that can help), ignore (but keep!) any texts. If they call you, don't go through "account security" ; tell them "I've asked for communication by letter only, & don't discuss personal financial matters over the phone", especially where someone has called you, so you can't be sure who it is calling.

[BazzaS]

Duplicate / duff post deleted .... Oh, the joys of Internet phones / technology!

Edited June 30, 2012 by BazzaS

[BazzaS]

Bazzas is correct

 

They will also wrote to you under different names such as Red Debt Collection and Hamptons Legal, the latter designed to make you think that they have passed the case to solicitors when it's just the guy on the next desk

 

I believe I read a suggestion on CAG that it isn't necessarily a different desk, just different headed paper loaded into the printer.

 

Either way I'm not advocating debt avoidance, just being sure you only pay what you owe, if you owe anything at all.

 

My experience of Lowell / Red / Hamptons is based on what I've seen with my wife. She says (& I believe her, not just because she is my wife, but also because I've seen the replies and proof she has sent to the multiple DCA's her "account" has been passed between) that she doesn't owe a different mobile phone co. money regarding a "termination fee". They, apparently, feel she does.

We've invited them, based on what we've consistently said, to let a court decide, as repeatedly asking for them to prove their escalating demands has produced only ..... More demands,

 

Put them to proof of what they claim you owe.

If you don't owe them anything, pay nothing. Communicate by letter only, expect lots of bluff, demands & threats, but don't expect court papers, only the threat of such.

 

If you do owe money, pay what you owe, and only that, and only to whoever currently owns the debt. If you do actually owe something, you'll need to find out how much, and if it is still owed to Voda (if Lowell are acting for Voda & any sum is still owed to Voda, , or if Lowell's have purchased an alleged debt from Voda & any sum due is due to them).

 

Would I believe Lowell or the first person from Voda's contact centre? Not based on what I've seen on CAG.

Would I involve Lee the Voda Rep on CAG (by the means stated by a previous poster)? Absolutely!

 

Good luck!