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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Letter says I was convicted in my absence, what can I do? - RESOLVED


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Thank you very much Wtlh,

 

I've alreay written to TfL last week explaining the situation and sent my bank statement enclosed with a proof of payment to Tfl requesting them to consider my case under section 10 of prosecution policy.

 

They replied to me and asking for the oyster number which I don't remember now cause its long time (nearly 1 year now)i stopped using that oyster and all i remember now is that was not working and chucked it out can they not find out with the payment reference on bank statement or can I call oyster department to give me the card details for this particular payment reference

 

I don't know what to reply now

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I think you would be very very lucky if TFL has kept records of your purchase for such long time.

Do you have an online oyster account?

If your card has been registered online, and you have not deleted the card, it should still be there.

 

Otherwise if you have tried everything and still could not find the card number,

I guess you will just have to call the prosecution office in person and explain you have tried everything.

 

I think this will make your case some-what weaker but if you sound sincere enough I think they will still be likely to believe you, since you still have the credit card record (as opposed to having nothing at all to back up your claims).

Edited by dx100uk
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Hi All,

 

I'm glad to inform that TfL has agreed out of court settlement but they asked me to pay the administration cost and sign a declaration which says "accept guilt as charged" does it mean that even if I settle outside the court I will get a criminal record?

 

I'm fine to pay the monies but the above sentence bothers me.

Thanks

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they asked me to pay the administration cost and sign a declaration which says "accept guilt as charged" does it mean that even if I settle outside the court I will get a criminal record?

 

NO, definitely not.

 

If a settlement is agreed, paid and completed out of Court there is no criminal record

 

All that remains is a note on TfL records to the effect that you have been given a warning that a valid ticket must always be held on future journeys.

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Hi*

 

Today I've paid the agreed settlement charges over telephone and they gave me a payment reference number and they confirmed me that the case will be withdrawn now.

 

Is there any way to confirm whether they did or not cause I've read one issue in the forum where a settlement has been agreed out of the court but he received a court fine after that.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?357029-Out-of-court-settlement-but-was-still-sent-a-letter-from-the-court

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When we paid our costs I did ask for a receipt sent to us but was told this was unnecessary.

I then called the solicitor who was advising us for free

 

he told us that the only way to confirm is to ring the court the day after the intended trial.

They would only have records then.

 

It is very rare when the prosecutor forgot about your agreement and processed you in your absence at the court.

And IF this happens you can inform the court and TFL again and ask TFL to correct the mistake.

TFL will be obliged to do so.

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