bayv help pleas

[LindsLou]

Help please!!!

I become a bayv customer in 2010 where i purchased a fridge frezzer..

.every 4-8 weeks someone came an collected the money from the meter..

i was never short so i was always paying the full amount and on time.

.the 1 thing that always puzzled me was they always collected different amounts.

.but i never had any problems with them..

.then in dec 2011 i had a set of bunk beds off them and again we paid every time someone came and was never short.

.untill this month my partner is off work sick so we have virtually no money coming in.

our rep came and we wa 60.00 short

i told him i would make it up before my next collection date which would be in 8 weeks

which he said that no that isnt an option

he said we either pay it in full now or they take my kids beds!!!

i was fuming about this and said tht they could also take the fridge frezzer to which we have nothing but problems with!!

So he said he would be back out in a few days to talk about what we wanted to do..

.when he came back out i again explained we could not afford the 60.00 in full,

to which he said tht it was now 74.00 as i next weeks payment had been added to it!!!!

which i though was wrong as tht wasnt due till another 8 weeks when they would empty the meter again!!

So my partner said ok you can take the beds as we still have my daughters toddler bed

and we know a relative getting rid of a single bed for my son,

so then our payments would be reduced and then we wouldnt owe anything

but the rep said yes he could do that but our payments would stay the same as we would still have to pay for the bunk beds

as we have signed a contract!!!!!!

he said the only other option i to pay 30.00 per week untill we have cleared off our arrears but tht 30.00 includes the 15.00 pw we hve to pay anyway..

and we CANNOT afford that untill my partner goes back to work which isnt going to be for atleast 10 weeks

or give them both the beds and the fridge frezzer back so our account is closed

but then we have no fridge frezzer and cant afford one!!

and know our realtive has got rid of the single bed too so our son wont have a bed either!!

I dont know what to do and i feel sick with worry everyday and i am suffering with migraines from the stress of it!!!

Can i plese have some advice.

.Thankyou

[dx100uk]

moved to the correct forum.

 

have a read of a few threads here

 

you'll soon get the idea

 

they cant take the goods back anyhow

not without a court order

so dont fall for that one.

 

thats an empty threat.

 

as is they'll get the police round too.

 

 

dx

[dx100uk]

own thread created too

 

dx

[ims21]

If you use the "contact us" link on BAYV's website someone from customer service will get in touch with you and you will be able to discuss your concerns in private with them

 

Erm...we have a BAYV rep already registered on this site...there is no need to do as you suggest.

 

elainem...please do not post further on behalf of your company unless BAYV wishes to have multiple reps on the site in which case please contact our admin department.

 

Thanks

[Conniff]

We don't want concerns raised in 'private' we want them in the open so everyone can see the type of retailer this is and they way they lie and bully people.

 

Don't let them take anything, they are not allowed and if they try you should call the police.

[BAYV]

Dear LindsLou

 

There are a number of options to help please rest assured the last thing that BAYV wishes is for you to return your goods

 

We can look to reduce your payments for a short period 10 week for example until your partner returns to work

 

or

 

A longer period if required

 

We would ask that you contact our Chief Executive Officer or Customer Services director on

 

[email protected]

[email protected]

 

One your complaint is resolved we would ask that you provide an update on CAG

 

Alternatively if you do not wish to deal direct with the company you can either contact your local trading standards or the Financial Ombudsman. Detail are on both CAG and BAYV website under help

 

Kind Regards

 

BAYV

Customer Service Team

[Icicle65]

We don't want concerns raised in 'private' we want them in the open so everyone can see the type of retailer this is and they way they lie and bully people.

 

Don't let them take anything, they are not allowed and if they try you should call the police.

 

BAYV like to 'keep things private'. They don't want anything getting out or anyone to dig up the bodies!