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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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beatsurrender v yorkshire bank**WON**


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Hi, if they have until 13th to reply you shouldn't raise your claim until 14th. If they reply after you've lodged your claim they're too late and will have to follow the court procedure which means acknowledging your claim and defending it or admitting it is owed, because your claim will have increased to include court costs and possibly county court interest.

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  • 4 weeks later...

letter recieved today 3-11-06 saying they have an intention to defend all of the claim the defendant has 28 days from the date of service of the claim form with particulars of claim or of the particulars of claim to file a defence .

 

whats my next step do i just sit it out or will i have to go to court to defend it myself ? god this is scary now willl they sit and squirm for 28 days AND PAY UP ? PLEASE ANY HELP ?

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Don't panic - sit tight. YB seem to be waiting til the last minute to send thier defence - they are also making some offers at this point of varying amounts. You just have to wait and do nothing for 28 days - you are nowhere near the point of standing up in court - as yet I don't think any one has had to do this yet.

Yorkshire Bank: Claim for £4777.85! :o MCOL sent 03/10/06

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Read up on the court process on the MCOL site. I found that helped a lot, and keep reading the FAQ's etc and the threads so that you get a feel for what to expect. There are a few cases that YB have settled now, so look at the Successes sub-forum as well. As Judi says, you are a long way from court yet, so get reading, because the more you understand, the more confident you will become about the whole thing.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Yorkshire Bank PLC

Customer Relations(box14)

Clydsedale Bank Exchange

20 Waterloo Street, Glasgow, G2 6DB

Re: RH/YBR/06-001092

Response to settlement offer.

 

Dear Neil Mckirdy

Thank you for your letter dated 03/11/2006

I respectfully decline your offer of settlement and request, once again, that you return to me all charges imposed on this account.

 

I will accept the sum offered (£569-50p) only as part settlement and on the clear understanding that I will pursue recovery of the remainder, and will continue with a County Court claim to which you have until the 29-11-2006 to respond positively.

 

You are reminded that there will be no extension to this timescale.

 

I trust this clarifies my position.

 

 

Yours faithfully

 

is this letter appropriate as the yorkshire have replied to my court papers and have filed acknowledgement of service which gives them 28 days to file a defence am i right ?

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i have recieved a arrears outstanding letter from yorkshire bank for £119-46 p from 2004 is there a letter to send them to say hang on a minute you owe me £1,120 from your bank charges dont you think you should be sortin this out before chasing me for this small sum ? there saying there taking legal proceedings its through jeremy sutcliffe solicitors ?

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Due to some recent events the advice on partial settlements has changed, and it may be unwise to accept this as part payment. YB tried to strike out JulesTools claim as he had accepted the cheque as part payment, but in his case he hadn't cashed it so it wasn't a problem. You could ask YB if they will accept a change to their conditions and pay on the understanding that you will pursue the balance. I doubt somehow that they will accept this, in which case you reject the offer. If they have sent a cheque, cut it in half and send it back.

 

Is the arrears letter regarding the account that you are claiming for, or were there and charges on it. If either of these are the case, then write and tell them that the account is in dispute and they should take no further action until the dispute is resolved. What are the legal proceedings they are threatening?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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i wont be cashing the cheque should i send it back with a letter and what would i quote in the letter ? yes it is the account im claiming for is owed when they closed my account and it says our client yorkshire bank has passed this debt to commence legal proceedings in that the event you may be liabl;e to pay court costs and solicitors fees ! can i ring the solicitors to telll them this or is it best to write ?

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Put everything in writing. Send the cheque back cut in half, to the person who sent it (Neil McKirdy?) and tell him that you require the full amount of the claim to prevent your court case proceeding.

 

Also write to the person stated on the arrears letter pointing out that the account is in dispute and that no further action should be taken until the dispute is resolved. Send a copy of that letter to Neil McKirdy and to the solicitors who I assume are a debt collection agency. Always put everything in writing, and keep a copy for your own records for when you need to do a bundle of documents for the court.

 

Keep us posted.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Got it in one.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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My goodness it's on time. There's a turn up for the book. In the next few days you will get an allocation questionnaire from the court which you will need to complete, and probably pay a fee, which you will also get back when you win. There is a sample AQ in the the Bank Templates Library on how to complete it.

 

Don't worry about the defence. As long as there isn't a counterclaim on the end of it that will be all you need to do for now. Take a deep breath and read the defence without panicking. I suspect the defence is nothing more than a series of denials that they are in the wrong, that you agreed to abide by the T's and C's, it's all your fault and that they have systems to pay for.

 

If there is anything radically different post it on here and we'll try and help. I found it useful to look at the law that they are quoting, which is in response to the law you quoted on your POC. You will find it all in the forums Statutes Library and if you can pick out the sections referred to you will see you have right on your side. Once you understand the legal bit it all fits into place and is much less scary. You have plenty of time to get your head round it so keep reading.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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It's just a part of the process to allow the judge to decide whether it should be allocated to small claims, fast track or multi track.

 

The guidelines on MCOL explain the court process.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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