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    • Thank you again. I'm hoping it will come out in the wash and will endeavour to check my online account. I'm a bit unsettled by not hearing from Booking.com but the host is sounding helpful at the moment. HB
    • I've just remembered that a friend of mine had bookings cancelled on Booking.com about a month ago - and the good news is that all worked out in the wash. I'm at work now but will scribble properly in a couple of hours with the full tale.
    • Thank you Dave. I've had nothing from Booking.com, just a message via the site from the host. I know I need to check my bank account, just trying to resolve some technical issues. HB  
    • Which Court have you received the claim from ? Civil National Business Centre Name of the Claimant ? JC INTERNATIONAL AQUISITION How many defendant's  joint or self ? Self Date of issue – 22 May 2024  Particulars of Claim What is the claim for – 1. The def owes the claimant £300 in respect of gas and electricity charges supplied by OVO. 2. Debt was assigned to the claimant with notice given to the def. 3. Despite formal demand the def has failed to pay the debt and the claimant claims £300 and further claims interest pursuant to s69 of the CCA 1984. What is the total value of the claim? £385 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Energy debt When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? Moved home and they were the current energy supplier  Is the debt showing on your credit reference files (Experian/Equifax/Etc...) ? No Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Debt assigned to JC International Were you aware the account had been assigned – did you receive a Notice of Assignment? Not sure probably  Did you receive a Default Notice from the original creditor? Again can't remember but probably  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Changed supplier What was the date of your last payment? Never  Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No
    • Their FAQs state - Cancellations and modifications If your booking has been cancelled, Booking.com refunds you immediately. The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly. I'm a regular Booking.com and AirBnB user.  The former have never cancelled.  The latter have and my money was refunded immediately (not that that helps you as we're not talking about AirBnB!) Best to check with your bank and see (a) if you did pay in advance and (b) if it has been refunded. Also, have you received a message from Booking.com officially stating the cancellation?
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Fuzzgun vs Abbey


fuzzgun19
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Quick question.

 

The amount we are claiming on this Abbey account is less than the overdraft (claiming approx £900, OD is £1750)

 

When they refund the charges, will they be awkward and demand the rest of the OD back?

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Hi,

 

MCOL still showing 'Issued'.

 

Just downloaded the basic court bundle (thinking ahed). Think I'm going to be totally stuck when it comes to doing it, have Nooo clue what to do with it or what any of it means. Cant even see where to 'adapt' it to my own circumstances...

 

REALLY hope it doesnt get that far, although from reading threads seems theres a high chance it will :(

 

Also, if I ever managed to work out the 'bundle', can I claim anything back for costs of the giant amount of paperwork/printer ink?

 

This bundle thing really putting the s**** up me tho, cant see me getting any further than the AQ.

 

I must be really dense, as everyone else seems to be ok with the bundle!?

 

ok, im done moaning....(for now)

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I would like to make a complaint against Abbey for not sending my 'Microfiche' statements.

 

I have looked at the online complaint form HERE but sections 6 - 10 I dont know what to put/how to word it.

 

Has anyone else had problems..? If so what did you write in these sections?

 

:-x

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Hi Fuzzy, This is what I put for bcard, cant remember where I stole it from. just amend accordingly

Section 6

On the xx/xx/xx I made a S.A.R - (Subject Access Request) to Abbey requesting details of transactions and charges levied on my account for the previous six years. Additionally I requested that where there has been any event in my account history over this period which has required manual intervention by any member of there staff, or any other person, that I would require disclosure of any indication or notes which have either caused or resulted in that manual intervention or other evidence of that manual intervention in relation to my business with them. They responded with some limited information in the form of statements from xx/xx/xx onwards.

They claim that information prior to xx/xx/xx is exempt from the Data Protection Act as 'Statements are copied onto microfiche in date order and more than one customer statement may be held on an individual film of microfiche. These statements are not stored by reference to account number of customers name and are not "readily accessible" within the meaning of the Data Protection Act. These statements are not retained in a relevant filing system and therefore do not fall within the class of documents to be produced pursuant to a subject access request. They can be obtained from out Customer Services Dept at a cost of £x per statement'.

I believe that they are erroneous in their assertion that microfiche is not a relevant filing system and that their archives are indeed subject to the 40 day ruling of Data Protection Act disclosure. Accordingly Barclaycard have not yet complied with their obligations under the Data Protection Act 1998.

Section 7 - date of fob off letter

Section 9 - All relevant documents - copy of your SAR and Abbey fob off plus any additional correspondance you entered into regarding mfiche

Secion 10 - List them

 

that should do it

 

skb

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I have done this cover letter, and will fax the schedule and also send a copy in the post.

 

Can someone tell me if this letter sounds ok?

 

Abbey PLC

Abbey National House

2 Triton Square

Regent’s Place

London

NW1 3AN

 

29-Nov-06

 

 

Dear Sir or Madam,

 

Re: Your Ref TS6B03/BCT

Claim Ref 6QZ83014

 

I am in receipt of your letter dated 24/11/2006, outlining that you need details of my schedule of claim, showing how the amount is made up with reference to each charge.

You are already in receipt of this schedule, as I forwarded it to yourselves with my ‘Letter Before Action’ dated 28/10/2006.

 

Another schedule of charges is attached with this letter as you requested.

 

A copy of my schedule of charges will be forwarded to you by fax and also by post.

 

Yours faithfully,

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  • 2 weeks later...

I have received the MICROFICHE!!!!!!!!!! (only took 3 months to get them lol)

 

ok, I have checked the 'estimated charges' and was only about £10 out - Estimated total £729.76, Actual total £734.00.

 

What do I do about this now? I assume Abbey will 'Defend' any day now...

 

Will I have to send out amended schedules as I said I would, and to whom?

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I have received the Microfiche statements AFTER I files a court claim (has been 'defended' today).

 

I have checked the 'estimated charges' and was only about £10 out - Estimated total £729.76, Actual total £734.00.

 

I would like to send a letter to the court/abbey, with an amended

schedule of charges, but dont know how to word the cover letter..

 

I would like to send the letter yesterday.

 

Please could anyone suggest what to put??

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