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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tilly01 v's Woolwich


tilly01
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Well here goes, have read loads and sorted things out in my head, and am now going to start the ball rolling, Thanks for all advice so far, and will def be grateful for any more along the way!!!;)

 

So am today sorting out SAR then sending so is with them on Monday Morning:D

 

TTFN

 

Tilly01

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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SAR's went in post yesterday, so should be with them first thing tomorrow, Bring it on!!!!

 

I am also taking on Capital One, Have just been and sorted out the statements and letters we have had recently and I AM FUMING:-x They have put up our min payment to 5% from 3% with out telling us, I couldn't work out why our min payment was so large, we had arrears but not as much as they indicated so went back and worked it out from statments and they out it up in AUgust with out telling us,:mad: has this happened to anyone else? So am now totally determined to have them for every penny:p

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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hi tilly :) now you have sent off the SAR its a good time to have a read thru the library and a few of the current cases on each forum for your banks/cc's that way you will get an idea of the way your bank plays the game ( for instance HSBC will probs ignore you till you sue, abbey will throw a lump of cash at you (but only about a quarter of what you are claiming) A&L will threaten to close your acct etc...

have a read and shout if you get stuck there is normally someone about :)

me against the abbey Paid in full (donation made)

me against the woolwich Paid in full(donation made)

me against HSBC Paid in full(donation made)

 

 

beware the scrapbooker, for she has a long memory and sharp knives :lol:

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Have recieved Thank you we are a nice bank and won't charge for Data Protection letter, Now waiting for actual info.

 

***fingers drumming impatiently on table****

 

Also from the woolwich I recieved the 'we are looking into your complaint' Letter, giving dates they will reply by, Not sure why, haven't even sent first letter yet, but am now wondering if they know what's coming!!!:p

Has anyone else had this, I sent the basic SAR letter from the template file on the site. Would be nice to know if this is just standard, but in all the cases I have read noone mentions recieving that letter until they have sent in there first letter.

 

Oh Well Now just got to wait

 

****Fingers still drumming, now very impatiently*****:p

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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Hurray, the list of charges turned up today. Have added it all up and comes to the tidy sum of £2369.50. HAve done prelim letter but now need to type up schedule of charges. Letter to go off tomorrow.

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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All done. Ready to post recorded tomorrow!! let the fun begin;-)

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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Quick Question, As charges are added to my account between prelim and LBA can i change the amount i am claiming each time, have incured charges since the list was sent by the woolwich but did not add to schedule?

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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You can add any charges that have been applied right up to the point when you issue your court claim, and include them on a revised schedule.

 

Charges that are incurred after the claim has been filed cannot be added without making an amendment to the claim, which will cost £35, and significantly delay the process. You can add them when Barclays are at the stage where they are offering a settlement prior to the hearing

Preliminary Letter sent to Woolwich 05/06

LBA sent 19/06

Court claim filed 04/07 : Total £824.75

Acknowledgement of Service 27/07

Defence received 08/08

AQ filed 11/08

Barclays AQ filed 05/09

Hearing date 20/12

SETTLED IN FULL £840.49: 14/12/06

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  • 4 weeks later...

14 days are up (plus a few extra:p ) so have now sent LBA, have also logged into MCOL to start that, so I am ready to take them all the way!!! rollon 14 days and it's off to court we go!!!!

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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  • 1 month later...

Well things have finally moved on, I recieved an offer of a third of my claim from Mr Lawrence White from Barclays, on the 3rd of December, due to xmas and everything I didn't get to reply till 28th December, sent him a lovely letter saying thanks but i want all of it and as the date for next action was the begining of December ( sent LBA on 14th November) I have filed court papers.

Have now filed court papers at Lowestoft, deemed served 30th December, So now we wait!!!!

I am going to try and ring them on Friday to see if they will talk to me and settle before we get AQ but I'm not holding my breath!!!

Watch this Space!!!

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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Have recieved acknowledgement of service from the woolwich dated 4th Jan, they didn't recieve the court papers until the 30th December so I think this must be a record!!! But we did make a bit of mess of the papers, i filled in my details in the defendant box and forgot to sign the form, so called the court and went in to do the alterrations and they resent the papers for me!! Phoned them this morning and apperently I'm not even on the spreadsheet yet!!! Me thinks there might be a few pages to this spreadsheet!!! So the lady told me that they would enter there defence, so I asked if it was worth ringing when the AQ comes and she said it could take 8-10 weeks to get to that stage, I thought htis was only 28 days from sefvice of papers, could someone tell me if this is correct??

Thanks

Jayne

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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Tilly i would say your more up to speed than they are ! ive read other post and personally think myself its 28 days but hey your in this for the long haul dont worry you will get there eventually the same as the rest of us keep the pecker up it will not be long coming your way !

if my advice has been of any help to you then please click the scales ! Thank you :D

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  • 1 month later...

HELP!!!!!!!!!!

 

have today recieved notice of preliminary hearing, it says

 

district judge sparrow has considered the statements of case and AQ's filed and allocated the claim to the small claims track, before the claim is listed for hearing the judge has ordered that a preliminary hearing should take place because:

special directions are needed in this claim to prepare for the final hearing which the judge would prefer to explain to you in person.

At this hearing the court will consider either:

a) to stay the claim pending the decision in a test claim involving the defendant, or

B) to give directions for this case to be heard as a test case, and if necessary to reallocate the claim to the multi track for that purpose.

Not less than 14 days before the preliminary hearing the defendant shall file with the court and serve upon the claimant details in which will determine the issues in this claim. Alternatively, the defendant shall file with the court and serve upon the claimant draft directions for this case to proceed as a test case.

The claimant may make any representations tothe court in writing provided these are recevied by the court and served on the defendant not less than 5 daysbefore the preliminary hearing. If either party is prepared to abide by the descion of the judge as to the directions to be given that party is excused from attending the preliminary hearing.

 

So can anyone decifer this for me and tell me what might be happening, i didn't expect this, so any help will be gratefully recieved

 

Love Jayne xx

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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BTT.......

Please can a mod help me out with this, any help gratefully recieved

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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BTT again,

Please vcan some one have a look at this for me and let me know what is happening,. i have an idea but would like someone to confirm it.

Thanks

Jayne

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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As no one else is responding I will, however I am not too familiar with this type of preliminary stay hearing nor Woolwich, but these links should give you some direction:

 

http://www.consumeractiongroup.co.uk/forum/guidance-notes/64911-got-court-date-guide.html

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/17065-application-removal-stay.html

 

You do not want this stay it will only delay matters, using the information above you should be able to produce a submission to the court (at least) 5 days prior to the hearing and that will persuade them not to delay and use your directions.

 

Post up what you plan on sending and it will get looked at, when is your hearing?

If I have been helpful please click on my star and add a comment.

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The hearing is set for 30th April, so have a little while, could someone please check and let me know if there is anything else i need to do regarding this.

Thanks

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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Spoke to Anthony Lombardi this morning, He advised that my claim would be settled 2-3 weeks before the hearing date!!!!!! Wooo HOOOOO

So will be calling at begining of April just to remind them I'm still waiting!!!!!!

Joined Site - 29/09/06:D

Woolwich

S.A.R - (Subject Access Request) sent - 1/10/06

Charges rec 11/10/06

Prelim sent recorded 12/10/06

LBA sent 6/11/06

Offer eventually received 3/12/06

Thanks but I want all of it letter sent 28/12/06

Court Claim Issued 3/1/07

Capital One

S.A.R - (Subject Access Request) sent 1/10/06

Recieved Statements 4/11/06

Prelim Sent 6/11/06

Offer recieved 17/11/06

LBA and rejection of offer sent 28/12/06

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