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    • sorry but you've been here for +10yrs and are well aware that dca's on paper or at your doorstep have zero legal powers and how to deal with them. if you've never in all this time told your wife too, thats your problem. they know where you live so await their papertiger letter of claim if resolvecalls client are ever  brave enough. dx  
    • Yes all works have been completed and we have only just received the final report from Mercedes today (we have had numerous communications from them including photos and videos of work being completed) I can see now in the letter that the word “quotation” was used but this should have read invoice. Doves have been kept aware of the situation and have been in communications with Mercedes themselves, so they are already aware the work was being commenced. 
    • Hi all,   I didn't expect to start really badly with pucharse my new vehicle. 8th June I buy the vehicle from BigMotoringWorld. The car has 10987 and apparently service was done on 10852 mileage . I spend half day in the store to take the car and was even manipulated to buy warranty with is cost a lot money.   Since I left the store car has start to having issues with the breaks. Once i pushed break pedal car starting noising and don't have like power to stop the vehicle ( Pedal must be press to the end to stop )   I start to call them but no one was able to support they was just close the phone... So i decided to read the review about them and I was shocked... I take the decision I will return the vehicle and send them email on 12 June with the issues on breaks and request to return the vehicle. They reply to me 5 days later  In relation to your request to exchange your vehicle, please be advised that we do not have a returns policy on our vehicles. Please can you confirm how the vehicle is noisyssss I was really angry I have to deal with them and car was cosr me £31000 + finance cost so I read your posts in forums and took some advice from others colleges who have similar issues and reply to them as below.   Dear Big Motoring World   I'm writing to you about the car I bought from you for £31000. on 08.06.2024 The car has only 11000 mileage I was thinking is almost brand new however has issues with the breaks. ( Please note the car was apparently serviced 300 mileage ago and break was chaneged )   The breaks make the sound the are not with the good condition. When push the pedal break car is not stopping immediately. I'm not feeling safe to drive anymore with those vehicle. The Consumer Right Act 2015 make It and implied term of the contractI have with Big Motoring World that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract and I've owner the vehicle for less than 6 years ( less than 2 weeks before the issues arose in fact ) I am within my statuatory right to ask for a refund at no futher cost to me.   Please note  I informed Motofinance company and informed about the issues and request to cancelled the agreement.   I look forward to hearing from you within 14 day with details of how you plan to arrange return the vehicle back.   THEN Since I send those email the conversation has completely changed and they reply to me below.   Thank you for email dated 11/06/24   I am sorry to hear that you have had cause to complain   My understanding if your complaint is: Your brakes are grinding and the vehicle is not stopping efficiently. In order to complete our investigation we require some additional information from you. please confirm the following at your earliest convenciance: Please can you confirm if you have visited a local Halford or Kwitfit or other repair agent to carry out a free of charge break health check ? Halford and Kwitfit are able to check your breaks to advice if they require replacement.   In order for me to issue to my response can you please confirm your desired resolution ?   If you feel I have not understood the nature of your complaint correctly, please advise me accordingly.   We will now be investigating this complaint and will aim to respond to you as soon as possible. We will keep you updated with the progress or your complaint in due course      I have really enough with them and just want to close the case and return the car.   Please can you advice what to do ?   Thank you   External Complaints Policy V.2.1 31.05.24 4.pdf.pdf
    • can we have the PCN bothsides to one mass pdf please previous uploads keep being made unavailable ?? dx    
    • <£300 so with a good defence and like most of these small sum util debts, jci will drop it before they have to pay any more fees. dx  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A DCA may well accept the offer but I would suggest

starting to offer at 10% leaving room to negotiate.

Please do not make any speculative payments as

a Full & Final payment make the offers in writting

and get clear written acceptance.

You can make the offers conditional on the removal

of all adverse data from the credit reference agencies.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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i have been offered a lump sum to pay off my unsecured debt, but the settlement figure works out to 20% of the debt.

 

Would DCAs except this figure

 

That would depend. Many say that these DCA's buy the debt or are sold the debt for as little as 10p in the pound. How real that may be or how close to that figure may depend on the original amount. I offered about 30% of my £9.5K loan, upped it by a further £1K but eventually they settled for 50% recently. That was as much as i had to negotiate with luckily. I would say start low regardless of the amount you have and if you have anymore, use that as your bargaining chip. Because if you start with all that you have, and they reject it, you have nothing to go back with. It's not being dishonest, its an unwritten rule of negotiating.

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it depends on length of debt your age and whether the creditor thinks they will get more back in the long run. this is what a creditor told me when i was going through this last year with mbna! send the full ans final letter off and see what they come back with. but check any ppi and charges first

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i'd never pay a dca anything!!

 

get reclaiming first to drop the outstanding balances

 

then check your CRA file to make SURE any debt shows!

 

hope you've not blindly been paying them

!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi bit more info would be helpful.,which DCA has made the offer and do they own the debt.

 

If the DCA owns the debt taking into account what they paid for the debt,(7% to 15%)if it was 20% of the balance outstanding that would be quite good but before you accept any offer update us on who etc and what the balance is outstanding along with the original amount,was there any PPI and have there been any charges.Sorry lots of questions but Full and Final can be a minefield

 

Regards FS

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i'd never pay a dca anything!!

 

get reclaiming first to drop the outstanding balances

 

then check your CRA file to make SURE any debt shows!

 

hope you've not blindly been paying them

!

 

dx

 

Absolutely spot on! As for speculating on the amount a DCA would pay an OC, I would guess it is nowhere near the percentage mentioned in an earlier post.

 

A couple of years ago someone on this site managed to discover the purchase price a DCA paid to Barclaycard for their outstanding CC debt.......it worked out at 3%. Not a bad business model if they are recovering 50% in full and final settlement!

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have you received any discount letters fromany dca's?

 

if you have, drop the debt

 

if a debt does not show on your cra ignore those debts too

if you are paying to a debt that is not on your cra

i'd have a serious think about WHY?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Yes it certainly is a minefield. I have had an informal arrangement for over four years now. All are showing on my credit file. I have reclaimed the ppi.

 

I feel that i should pay back these debts, but unfortunately due to unforeseen financial restraints i am unable to fully satisfy them.

 

This offer from a family member is only on the table with the proviso it clears the majority of the unsecured debt.

 

Not sure as to what to say in the f&f letter. I am not the best at writing offical sounding letters.

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have you checked for penalty charges too?

 

F&F details are below in my sig.

 

but pers i'd NEVER F&F a debt

unless ALL neg data is removed AND the debt is marked SETTLED & not Partial settlement.

 

you might as well BURN the money if they wont do that.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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