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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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TOC "over charging" customers - help me to understand this...


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And they say that train fares are a rip off!

 

Newcastle-London Kings Cross, 2x singles = £249

 

Newcastle-London Kings Cross, same trains, buying a multitude of single tickets between all the stations en-route = £193

 

So, same originating and destination stations, same train, same times, same stops on the way, but doing it 'my' way and buying 8x single tickets SAVES £56... 23%

 

How the hell do they explain over charging by 23%, when there IS no more cost to them in running the train.

 

I think I understand it, because it's a long journey you 'travel' through several of their 'peak' and 'off peak' times and benefit from buying individual single tickets due to the time changes, but that means everyone is OVERPAYING for the same journey that can't be arsed to work it out manually. It's took me about an hour, which most people won't invest to get that information - none of the train operators websites, nor the "Cheapest Fare Finder" on the National Rail website let you see this, you have to search for each section of your journey and find it yourself

 

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You're doing it wrong then as I can get it down much more than that. Much fun to be had with loopholes in the system, although publicly disclosing them usually sees them getting closed ASAP.

 

In order to have a full appreciation of split ticketing, there a quite a few things you need to have an understanding of, primarily the history of Train Operating Companies and former passenger sectors. You must also understand that through tickets often grant the traveller more privileges and flexibility than split tickets do and that if you make a mistake, it could cost you £££s.

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I can get it down to £140.70 walk up fare if you are travelling off peak with no railcards. Don't forget railcards save 33% as well.

 

Combining your rover ticket allows national rail conditions of carriage, section 19 part c to apply to this combination of tickets allowing you to combine tickets when the train doesn't stop there.

 

Freedom of north east 4 in 7 rover £85

Retford to Peterborough cheap day return - £26

Peterborough to Kings Cross - £29.70

 

Total - £140.70 the returning same day.

 

This took me 5 mins on my ipad, I'm sure if I spent a bit longer doing its could get this much lower as well. You just need to know the rules and routings.

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Well..everyone knows train fares are very expensive, Im not sure 'overcharging' is correct term as that implies that you are being charged more than a price advertised or agreed.

 

Andy

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My perception is that I'm being over charged when I have to pay more for the same journey, on the same train, but I take your point (and that's why it's in quotes)

 

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The splitting fares system has been known about for years, I often hear that fares are going to be simplified but it never seems to happen.

 

It's only complicated if you make it complicated. National Rail is sufficient for offering the appropriate A - B ticket people require.

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It's only complicated if you make it complicated. National Rail is sufficient for offering the appropriate A - B ticket people require.

 

We know that, but the A-B ticket clearly isnt always the cheapest ticket !. Splitting the journey in various places can be a lot cheaper, this is where it starts to get complicated.

 

Andy

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  • 1 month later...

Two single tickets for £117, two return tickets for same day £213, took me two minutes on the Raileasy website.

 

Two single tickets for £116.20, two return tickets for same day £159.10, from the East Coast Trains website

 

Chris

Edited by Starfury
Updating with more info
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Largely (but not entirely) the difference in the price you're paying for is for the speed of the journey.

 

If you split your ticket, the trains you travel on must stop at the stations where your tickets change. For instance, find a nice cheap four ticket deal to Edinburgh from London and I can almost guarantee that you won't be travelling on the East Coast direct service and your journey time will rise accordingly. There are a few exceptions to the stopping rule, these mostly apply to season tickets and London Boundary Zone journeys.

 

I'd be interested to know the splitting points for the OPs journey so I can compare journey times with direct tickets.

 

As for simplifying the tickets, there's only one way of doing that, British Rail, not a myriad of competing companies.

Edited by HarrassedPower
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Largely (but not entirely) the difference in the price you're paying for is for the speed of the journey.

 

If you split your ticket, the trains you travel on must stop at the stations where your tickets change. For instance, find a nice cheap four ticket deal to Edinburgh from London and I can almost guarantee that you won't be travelling on the East Coast direct service and your journey time will rise accordingly. There are a few exceptions to the stopping rule, these mostly apply to season tickets and London Boundary Zone journeys.

 

I'd be interested to know the splitting points for the OPs journey so I can compare journey times with direct tickets.

 

As for simplifying the tickets, there's only one way of doing that, British Rail, not a myriad of competing companies.

 

The splitting points appear to be Darlington, York, Doncaster, Newark Northgate, Peterborough. Single tickets split between those stations mean I can do there and back at a reasonable time of day for £160 :thumb:

 

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