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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi, *in early 2010 i purchased as Baird 42inch tv. I was told it was wise to take out the 2 covers until i got Home insurace then i just had to pop back into the store with my Home Insurance policy then it would be taken off my account, simple as that.

 

Now thats what i did and kept getting told that it wasnt possible, now i wasnt in arrears and this was a couple of weeks after i took out the contract. I did make myself clear what i wanted and what i was told but the woman just kept saying no.

 

A acouple of weeks ago i went onto their website to show my friend my tv on there website and i had a look at their price without all their OPTIONAL crap and the total price was £668 but with the obvious finance fee the price was £962, fair enough. Now i know *that i bought a tv and i do have to pay for it but since i was told that i could have these removed by doing what i did why should i have to pay another £936. *

 

Can someone please tell me what i should do,*

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You should make an official complaint to their head office and demand the "optional" insurance be removed and refunded with interest. Explain what happened originally when you first purchased the item.

 

If you get no joy, then you have the option of issuing a court claim or taking your complaint to the Ombudsman. You must head your letter Official Complaint and send it by either recorded or special delivery.

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Hi citizenB, thanks for the reply. I emailed there Complaints Department and they just emailed me back with the usual rubbish, so i emailed them back and never got a reply back. so yesterday, a week after i sent the other email, i sent them another one and stated my case again and then today i got a reply back saying they didnt recive my email then the rest of the email was the same as there first email.

 

Bit muddled up ha.

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You will be better off writing to them rather than emailing, make the letter as 'official' as possible and post by recorded delivery as afore mentioned. Dont give up!!!

ALL COMMENTS OR SUGGESTIONS MADE ARE BASED ON MY OWN EXPERIENCES AND OPINIONS, IF IN DOUBT SEEK ADVICE FROM A QUALIFIED SOLICITOR.

 

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ANY PRIVATE MESSAGES DEEMED TO BE NON SUBJECT RELATED, DEROGATORY OR INSULTING WILL BE REPORTED.

 

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