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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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IND Court Claim Received


Kasier
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the cag template 31.14 letter as linked includes an extension offer. did you use that letter? if so, well they haven't responded. so, main concentration is to get a defence in on time accordingly.

if you do now try and arrange an extension, and they agree, make sure that they confirm in writing a specific date being up to 28 days which can then be faxed to the court.

personally, if have already offered extension. and nothing has been forthcoming. then wouldn't bother on it atm and just focus on getting a defence in.

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when did you send out your 31.14 giving them 7 days? was it the 19th (sunday) as per your post? allowing for service, their time on that is not quite up yet? but, you have to submit a defence in time. so, maybe do then give them a quick call, without prejudice, to see what their response, if any, is to your letter?

Edited by Ford
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One thing to note [if by some miracle they agree the extension], you can only agree a 28 day extension. The likes of IND, HFO, BC etc have a habit of stating they agree to extend 28 days to allow for service of docs and 'suggest' that a further 14 days be allowed post service for filing of defence ie; 42 days total........ this has caught a few out before and has left them late filing and open to a default judgment.

 

Gez

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following your defence (court will send them a copy of it) they have 28 days in which to respond to the court either to continue with the claim (then aq etc), or not (discontinue). if they don't respond as such in that time then it will be stayed.

Edited by Ford
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Ok here is the update, first i tried calling Robinson Way, they gave me this number 0161 839 7376 which doesn't exist any more, so i called them back and they gave me 0845 670 4455 to ring which happens to be IND?? so now i explain to them that i wanted to get an extension to submit my defence, they told me to ring the court to ask for an extension, so i rang the court and explained to them the what i've been told from IND, and they said i need to arrange an agreement with the claimant for an extension. So i rang IND back telling them what the court told me, so now they had to speak to their supervisor about it, after a lot of waiting and worrying as the deadline was creeping up they finally they called me back after the cut-off for submitting my defence saying they will only extend it another 14days, so accepted and asked for them to send my confirmation in writing.

 

What a day, now that i have another 14days i want to get my ducks in a row asap this time, there was still no response to the 31.14, what would be my next course of action? Thanks

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kaiser

as said, be careful. claimant may not be true to their 'word', and may just apply for judgment.

as was posted, to be sure, needed to get them to fax extension confirmation to you on the day. and then for you to fax it on to court before defence deadline. otherwise, to file a defence.

Edited by Ford
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Ok so i've had nothing through from them :( which is a little concerning, also they never responded to the 31.14, assuming the extension is true what can i do next. i'll ring the court and see if they either received the extended or apply for judgement.

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Kasier

 

If this is MCOL check online to see if you are still able to file a defence. Unless anyone else has any suggestions, I would guess you have been royally stitched up...... don't forget these are the muppets that filed without any documentation available. Do you really trust them to ack extension?

 

Gez

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