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    • Oh I see! thats confusing, for some reason the terms and conditions that Evri posted in that threads witness statement are slightly different than the t&cs on packlinks website. Their one says enter into a contract with the transport agency, but the website one says enter into a contract with paclink. via website: (c) Each User will enter into a contract with Packlink for the delivery of its Goods through the chosen Transport Agency. via evri witness statement in that thread: (c) Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency I read your post at #251, so I should use the second one (and changing the screenshot in the court bundle), since I am saying I have a contract with Evri? Is that correct EDIT: Oh I understand the rest of your conversation. you're saying if I was to do this i would have to fully adjust my ws to use the consumer rights act instead of rights of third parties. In that case should I just edit the terms and stick with the third parties plan?. And potentially if needed just bring up the CRA in the hearing, as you guys did in that thread  
    • First, those are the wrong terms,  read posts 240-250 of the thread ive linked to Second donough v stevenson should be more expanded. You should make refernece to the three fold duty of care test as well. Use below as guidance: The Defendant failed its duty of care to the Claimant. As found in Donoghue v Stevenson negligence is distinct and separate to any breach of contract. Furthermore, as held in the same case there need not be a contract between the Claimant and the Defendant for a duty to be established, which in the case of the Claimant on this occasion is the Defendant’s duty of care to the Claimant’s parcel whilst it is in their possession. By losing the Claimant’s parcel the Defendant has acted negligently and breached this duty of care. As such the Claimant avers that even if it is found that the Defendant not be liable in other ways, by means of breach of contract, should the court find there is no contract between Claimant and Defendant, the Claimant would still have rise to a claim on the grounds of the Defendant’s negligence and breach of duty of care to his parcel whilst it was in the Defendant’s possession, as there need not be a contract to give rise to a claim for breach of duty of care.  The court’s attention is further drawn to Caparo Industries plc v Dickman (1990), 2 AC 605 in which a three fold test was used to determine if a duty of care existed. The test required that: (i) Harm must be a reasonably foreseeable result of the defendant’s conduct; (ii) A relationship of proximity must exist and (iii) It must be fair, just and reasonable to impose liability.  
    • Thank you. here's the changes I made 1) removed indexed statement of truth 2) added donough v Stevenson in paragraph 40, just under the Supply of Goods and Services Act 1982 paragraph about reasonable care and skill. i'm assuming this is a good place for it? 3) reworded paragraph 16 (now paragraph 12), and moved the t&cs paragraphs below it then. unless I understood you wrong it seems to fit well. or did you want me to remove the t&cs paragraphs entirely? attached is the updated draft, and thanks again for the help. WS and court bundle-1 fourth draft redacted.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Spitfire -V - HSBC


Spitfire
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Sent off my first letter today :D

 

Asking for all the charges they have made on my account over the last 6 years. I can see this might be the first of many letters, but I'm not going to give up , its my money and i want it back...........please:)

 

I will record every letter and all dealings i have with them on here

 

Wish me luck :D

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Go for it, it is your right and if you stick to your timescale and the rules you can't loose! Welcome to the site, by the way! You dont need luck, only elbowgrease and a bit brain!;)

 

Thanks for your kind words of encouragement. :D

 

My timescale is now written on my calender so as i don't forget when to send the next letter ;)

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I have a question. I've seen someone mention in another thread that he claimed for interest on his overdraft. Is this allowed ? Now i have an overdraft that I've been in and out of for the past 5 years. I have been charged interest on this of roughly £15 - £20 a month.only (when in the overdraft)

i was under the impression that i could only claim for the charges.

 

All help welcomed :D

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Recieved all my statements this morning :D

 

And.....sent my cheque for ten pounds back to me. Their exact words

 

'We are happy to waive any fees for the production of this information and we return your payment' :o

 

In fact it was a really nice letter :D

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  • 4 weeks later...

First letter was sent requesting a refund on charges made and it was ignored, second has now been sent. Next step court. can someone point in the right direction on how to take them to court because I can't seem to find anything on this. Ta

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If your using form N1, then your local County Court

 

Thank You !

 

I've just realised that neither of the letters were sent recorded delivery. Do I still carry on with the claim or do I have to start again. What I'm worried about is that the claim will get thrown out due to them claiming I've not sent the original letters.

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I have a question. I've seen someone mention in another thread that he claimed for interest on his overdraft. Is this allowed ? Now i have an overdraft that I've been in and out of for the past 5 years. I have been charged interest on this of roughly £15 - £20 a month.only (when in the overdraft)

i was under the impression that i could only claim for the charges.

 

All help welcomed :D

 

your earlier question seems to have been missed. you can claim for the overdraft interest that was caused by the charges, so if all your overdraft was made up of charges you would reclaim all the interest and less if it was part made up of charges. the spreadsheets in the library calculate it for you. But you would need to include it in your letters to the bank, and if you haven't already and you wish to claim it now, you would need to start again with a new prelim letter.

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Hi spitfire, have you decided whether you're going to use MCOL (money claim on-line) or take the forms to your local court?

 

Which is the best way? if i go through the local court do i have to take them in person or post them ? If i do have to go in person it may be a problem as i live in the middle of nowhere, and getting to my local court with two kids is a bit of a trek.

Which do you suggest is better ?

 

All this advice is great, thank you so much

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the advantage of using mcol is that you do it from the comfort of your home but you are very restricted with the number of words you can put on the form. I believe you can post forms to your local court.

 

Don't worry about not using recorded delivery, although it is better for your peace of mind and I would recommend it in future it is unlikely that they will claim not to have received two letters. And even if they do there is no legal onus on you to use recorded.

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MCOL - Very convenient, can follow acknowledgement and defence on-line, but limited POC space, cannot attach schedule of charges.

 

N1 - in person or by post, can attach schedule, greater scope for POC, already tranferred to your local court,

 

Thank you. :D

Think i might go for the post option... recorded this time :rolleyes:

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  • 4 weeks later...

WEHEY !!!!!!

 

Got my offer today from HSBC. It's £65 short of the asked amount but to be honest I'm happy with what they have offered plus I'm also scared I will be asked to move my accounts and i really can't afford to do this right now.

 

What a nice little bonus just before Christmas :D

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Hi spitfire - was the offer from HSBC or DG solicitors? Did you make your court claim?

 

The reason I ask is that someone else on here made the mistake of accepting an offer made by HSBC (not DG) after they had raised a court claim, and the offer from HSBC did not include court costs or interest.

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Excellent!!

 

Please complete the bank survey……….and maybe a donation.

 

See here for advice after settlement:

http://www.consumeractiongroup.co.uk/forum/general/7261-when-you-get-your.html

 

Congratulations. Enjoy the dosh!!!

 

Thanks yet again :D Don't suppose there is a template for saying thank you is there :oops: lol guessed not. And i will be making a donation as soon as the money reaches my account :D

 

Where do I find the Bank survey ?

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Hi spitfire - was the offer from HSBC or DG solicitors? Did you make your court claim?

 

The reason I ask is that someone else on here made the mistake of accepting an offer made by HSBC (not DG) after they had raised a court claim, and the offer from HSBC did not include court costs or interest.

 

I did not raise a court claim and the offer is from HSBC. They have sent me two copies to sign. I'm guessing one for me and one to send off to them.

 

thank you for all your support in this. :D

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