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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dealing with the toothfairy is like pulling teeth. *HELP*


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Hi all,

 

I got a £300 loan with toothfairy finance and tried to make repayments to them at £100 per month but didn't want to give them my card details as they would likely just clear my account and leave me short. At which point i was told i have two options, to either keep not paying and have bailiffs turn up at my house or go to court. So i requested that they take me to court if they won't accept my payements (this was around a september). Since then i heard nothing and expected a court summons, however this week (whilst i'm away at uni, as i have recently gone back to uni) i get a door call telling my parents i have a debt of £1998 and they will be liable to pay it if i dont (which i know is incorrect). The guy then proceeds to write down my dads registration (as if to say we will take your car if you dont pay). My dad being a savvy character knows his rights and told the bloke to leave our property and not to come back, and to take me to court if they were gonna. The agent in question was a representative of norther debt recovery, the following day, less than 24hrs later i received an email from a bloke called jason, detailing my debt had reached £2460 (a firm called marshall hoares).

 

At this stage i decided to call them and explain i am now a fulltime student, and i would like to request that they contact me by means of ONE debt recovery company only and not hound me at multiple firms, which they "agreed" to do, and said if i pay them on the day i can clear my account for £600 quid, which i don't have the fund to do. The only other option, they say, is £100 a month to a total of £1000 again seems extortionate to me. Contrary to this an email from Marshall Hoares then states the minimum they could accept would be £150 per month and that failure to accept these terms would mean further charges. I'm at my wits end, and would just prefer them to take me to court and have to justify their ludicrous charges to the judge, however i can't see that happening and it's likely they will continue to whack on huge charges and drag this on for months. Effectively just keeping me in debt and dragging me further into their cave.

 

I found this place a few days ago and though I would ask for some help.

 

Thanks all.

 

Lolzor

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Hi lol

 

Welcome to CAG

 

Well, the Doorstep Collector has broken the Data Protection Act by discussing your personal information with your dad. He's broken the OFT's Guidelines on

Debt Collection :- http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT664Rev.pdf

 

Also broken Data Protection Act :- http://www.ico.gov.uk/for_the_public/the_acts.aspx

 

You should complain both to the OFT and ICO it can be done online. You should also report them to Trading Standards.

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