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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Can a PPC (claimant) refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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Help with Lloyds TSB PPI (Asset Card)


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Hi,

 

I've been trying to reclaim the PPI on an old Lloyds TSB Asset credit card from 1999,

however both Lloyds and now the FOS have rejected the claim.

 

The card itself defaulted 4 years ago and has been passed around several DCA's, both in house and external.

 

I believe it to be unenforceable due to missing prescribed terms and no original terms and conditions.

 

I'm a bit gutted as a successful claim should clear the balance of just over £6,000.

 

The PPI was missold as I was told it was essential in order to get the card, despite having some cover through work.

 

Also, the terms and conditions for the PPI policy were not sent out to me until 4 month after the card started.

 

Is this worth persuing through the Court or should I just accept the defeat?

 

Thanks,

MP.

 

Any other info, just ask!

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Thanks for getting back so quick.

 

They said that on the application form, the tick box for ppi was clearly stated as an optional feature.

They did give my complaint credibility, but said that it was more than likely that the sales advisor only advised it was taken out and did not say it was compulsory.

 

The card and ppi were taken out during a financial review in branch.

 

I was only told where to sign and wasn't given any info on the ppi policy, only that I had to take it out because of my limited credit history at that time as I was only 22.

 

The Ombudsman said that even though I never received the t's and c's on the day,

this wasn't enough to claim an unfair disadvantage.

 

MP.

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You can ask for the complaint to be escalated within fos but you should be prepared for it to take a long time.

 

The other option is for you to sue in court.If you take that route there will be a considerable amount of work involved but the payout will be higher than fos would award.

 

Hve you done a spreadsheet or calculation as to how much you feel you are due back?

 

ims

 

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Already went to an Ombudsman for final determination and he agreed with the adjudicator. he just went into a little bit more detail as to their reasons.

 

I went back to LTSB after the FOS rejected as the initial complaint was sent well before the High Court ruling this year, (About 2 years ago in fact) as I thought that they hadn't covered every point of the complaint. Just received a letter yesterday from LTSB confirming that the case wont be reopened and if i want to take it to small claim court, then to do so!

I dont know the exact amount to reclaim, as I no longer have all the previous statements. (I've got some, but none of the earlier ones from when I lived with my parents) But the card was opened in 1999, so I would expect it to be quite substancial with the interest added on top. Some of the monthly premiums were in excess of £50, so I believe it could run into 5 figures!

 

I only want to clear the debt once and for all, so I was thinking of getting a claims management firm involved. Even with their fee, the debt would be cleared if i won. If I went it alone, would I be liable for all Lloyds costs if I lost?

 

MP.

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NO NEVER EVER DO THAT.

 

theres another way to look at this

in 2yrs it falls off your CRA file

 

they will never go to court about he debt

as it is subject to a PPI claim.

ok it might not be water tight

but enough doubt exists i'm sure

 

as why pass it around DCA's if they were so confident you owe the OD bal.

 

pers i'd just let it drop off.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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NO NEVER EVER DO THAT.

 

theres another way to look at this

in 2yrs it falls off your CRA file

 

they will never go to court about he debt

as it is subject to a PPI claim.

ok it might not be water tight

but enough doubt exists i'm sure

 

as why pass it around DCA's if they were so confident you owe the OD bal.

 

pers i'd just let it drop off.

 

dx

 

 

But that wont stop them chasing me for the money forever,

or worse selling it on and then being chased by a DCA forever.

 

We all know that people are chased for completely unenforceable debts for years and years.

 

Thats why I really want to clear it this way, then I would be certain that the debt would never reappear!

 

Would it be worth sending a SAR to work out exactly how much I would be due?

As I said earlier, I think it would be easy a 5 figure sum with compound interest on top of the premiums!

 

I hate LTSB with a passion, so the thought of them winning on this really hacks me off!

 

MP.

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certainly yes worth it

 

they'd be a good chunk left to go into your pocket for sure

 

you might even get the defaults removed too

 

however your choice

 

it 'troubles' me that the fos have found with the OC

 

i'm unsure how this would look to a judge?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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certainly yes worth it

 

they'd be a good chunk left to go into your pocket for sure

 

you might even get the defaults removed too

 

however your choice

 

it 'troubles' me that the fos have found with the OC

 

i'm unsure how this would look to a judge?

 

dx

 

Yes, it worries me too!

 

I haven't got the FOS letter to hand,

but the jist of it was that the complaint was no upheld because the original application form had a tick box for ppi within the "Optional Features" section.

The Ombudsman said that I should have realised that because of this, the policy wasn't compulsory.

 

The thing is, the application form was filled out by the sales advisor.

It is quite clearly not my handwriting.

I was only shown where to sign the form,

and this was after she had told me that I had to have it.

 

There aren't even any ppi t's and c's to read on the form before signing and none were pointed out to me by the advisor.

 

Strangely though, I've already claimed back two loan ppi policies from LTSB, both of these also said "optional" on the loan documents.

 

Lloyds refunded one straight away, and the other was upheld through the FOS, so there are inconsistancies here.

 

Both these loans were also sold in branch, the only difference being that they were both single premium policies.

 

Dont know if this made any difference.

 

MP.

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so we not only have a judge lottery, but an FOS lottery here

 

what was the FOS comment on the fact it was not you that filled it in?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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very poor synopsis in my opinion

 

been there done that.

 

gets passed a doc

sign where the 'x's are please.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Dug out the final FOS letter:

 

Makkapakka69 says he thought he had to take the policy out to qualify for the credit card.

 

He says while the application form he signed does allow for the PPI to be declined,

the adviser said his status was such that he needed to take it out.

 

Makkapakka69's explanation is plausible, so I have given it some weight.

But I have also considered that these events took place over a decade ago and even the clearest memories can fade or become confused with time.

I also note that the option to decline the policy, on the application which Makkapakka69 signed, was right beside the option to take it out (and just as prominent)

and that this was under the heading "Optional Features".

 

Taking all this into account I am not persuade I can safely conclude Makkapakka69 was told this policy was compulsory.

I consider it more likely he was told he should have the insurance (by way of the adviser's recommendation) rather than he must have it.

 

Given I consider the policy was suitable I do not think the adviser making such a comment would have been inappropriate.

 

He believed the policy was suitable because I was not affected by any of the exclusions or limitations on the cover provided by the policy,

and that the policy would have "provided a useful benefit to him in the event of accident, sickness or unemployment."

Even though I had excellent cover through my employer for accident and sickness.

 

Only the unemployment cover was extra.

 

MP.

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Just receieved a recorded phone message tonight from Westcott Credit Services asking me to call them!

Dont know if this is linked to this account yet, but it wouldn't surprise me if LTSB have sold the account on or farmed it out to them to attempt collection again.

 

Better get that SAR sent off soon. Where is best to send the SAR? Local branch?

 

MP.

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nope look at the stickies at the top of the lloyds forum.

 

or any lloyds PPI thread

use the advanced search top right.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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i'll do!

 

wetcloths as with all DCA

 

HAVE NO LEGAL POWERS

 

ignore them.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 months later...

After sending Lloyds a Sar request back in December, have still not heard anything back. It was sent recorded, but the Royal Mail tracker is just syaing that it is being processed through our system. The cheque has not been cashed either. Could it have got lost in the post as it was sent in the busy run up to Christmas?

 

Also, Wescott are also hounding me over this with calls and letters, despite me sending them a letter that the debt is disputed.

 

MP.

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Royal Mail are worse than useless!

 

A rather rude woman said that I should have sent it Special Delivery because for one, it was an important document, and for two, it contained a cheque which RM class as money!

 

As normal recorded delivery is not tracked right through the delivery process, there is no way of checking where in the system the letter may be. So it seems normal post is a sub-standard service.

 

She advised me to contact Lloyds to see if they had received it, and if not to re-send via Special Delivery! Joke!

 

MP.

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thats why i never both

just use 2nd class and get proof of postage

good enough in a court of law.

 

cancel the cheque and resend it.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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if you like

dont be too exacting

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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